Summary
Overview
Work history
Education
Skills
Accomplishments
Interests
Timeline
Generic
Sarah Martin

Sarah Martin

Eastleigh,Hampshire

Summary

I graduated with a First Class (Honours) degree in Social Sciences in July 2023, with the Open University.

I have a passion for promoting diversity and inclusion in workplace environments. I sit on the school board for Equality and Diversity and am involved in developing and implementing inclusive programmes and initiatives to educate and drive change within the workplace, to promote engagement, retention and business success.

A creative and experienced Business Development professional, who has over 25 years experience working in education and finance sectors.

I have a track record of collaborative, cross-functional teamwork within high pressure environments. I am adept at project managing/planning and managing multiple priorities at once. Extensive experience of exceeding sales targets and increasing revenue income streams. I am a self-motivated individual with expertise on expanding connections, implementing pricing models, vendor relations. Effective at identifying customer/researchers needs to deliver solutions.

Other experience in customer relationship and management, sales and business development strategies. IP, contract negotiation, Non-disclosure agreements, enterprise and consultancy activities. I have extensive events management skills and over my career have organised over 25 large corporate events in the UK and internationally.

I am a detail-orientated and analytically minded individual, who excels in fast-paced environments with challenging deadlines. Demonstrates excellent interpersonal and communication skills to establish connections and trust with stakeholders, senior managers and external partners.

A natural problem solver, who takes an analytical and balanced approach to solve problems. Happy to take on new challenges to harness interpersonal skills and collaboration to deliver high quality customer service and results and maximising opportunities to influence

key decision-making business strategies. Proven track record of managing budgets, and financial controls, confident in planning logistics and strengthening relationships.

Hardworking with strong organisational and IT skills to help with planning and prioritisation.

Overview

25
25
years of professional experience
15
15
years of post-secondary education

Work history

Business Development Officer

Optoelectronics Research Centre
University of Southampton , Hampshire
2022.06 - Current
  • Negotiation and implementing contracts for Enterprise, Research Consultancy and Non-Disclosure agreements
  • Identify and convert new business opportunities to increase revenue and growth.
  • Understand fully all areas of Export Control and Licences for work being undertaken by academics
  • Support academics in their funding bids for large strategic grants, programme grants, prosperity partnerships and other enterprise activities
  • Commercially aware of IP, Licensing and Commercialisation of ideas
  • Maintain accurate database of Export control licences, contracts, IP records
  • Progress new Contracts and NDA's via Universities systems
  • Directly support large strategic grants
  • Increase revenue for £100m cleanrooms facility
  • Network and exhibit at large conferences
  • Disseminate internal and external funding opportunities
  • Lead and support on large scale events and advisory boards
  • Fully Manage ORC Enterprise Framework activities
  • Optimise online content to increase, reach and engage targeted sectors
  • Relationship management of key industry partners
  • Website management of key strategic grants
  • An active member of ED & I Commitee
  • Proactively attend ECR Forums and Woman in Optics
  • Assessed implications of industry updates to adapt business services, operations and policies.
  • Tailored pitches and proposals to bespoke client needs, increasing engagement and securing sales.
  • Led and delivered business development initiatives to achieve key company targets.
  • Networked at industry events to secure partnership and new business deals.
  • Maximised cross-selling opportunities to increase new and current client spending.
  • Optimised online content to increase reach and engagement in targeted audience sectors.
  • Presented regular stakeholder updates on new business progress, enabling performance monitoring.
  • Monitored competitor activity and industry trends to innovate business offerings.
  • Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
  • Drafted fully-fledged proposals to recommend senior management on different courses of action.
  • Negotiated and approved lucrative prices and contracts, boosting growth.
  • Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
  • Oversaw record-keeping for company's long-term planning, ensuring accuracy, accessibility and security.
  • Highlighted and converted new business opportunities to increase brand and revenue growth.
  • Influenced key decision-making and established trust with stakeholders.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Drew on understanding of key markets to push development of business strategies.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Designed strategies to contribute and enhance seamless workflows across different teams and departments.
  • Introduced new technologies into team workflows to boost output efficiency and accuracy.
  • Consistently exceeded revenue targets through new account development.
  • Formulated actionable plans to leverage insightful data on latest customer demographics.

Business Manager

Centre for Cancer Immunology
University of Southampton , Hampshire
2020.06 - 2022.06
  • Assess ways to reduce costs, and improve operations, with external biomedical companies
  • Responsibility for seeking new funding opportunities
  • Undertake training for home office regulations for laboratory work
  • Provide support to senior academics with pre and post ward grants including budgeting, costings, letters of support and grant application software
  • Fully manage large grants
  • Use worktribe to set up NDA's, Confidentiality agreements, and other research and enterprise activities
  • HR/recruitment for existing and new employees to the lab, and ensure mandatory training completed
  • Analyse financial data to track and achieve budget targets
  • Ordering of supplies needed for the laboratory/dealing with vendors and suppliers
  • Manage all travel bookings for the group
  • Liaised with management to align operations with overarching priorities
  • Organise and manage events, conferences, meetings
  • Formatting/proof reading manuscripts, working with editorial offices and GDPR regulations
  • Liaised with clients to identify and target inefficiencies in business controls, process gaps and workflow discrepancies.
  • Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
  • Capitalised on industry and marketplace trends to enhance sales solutions and approaches.
  • Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
  • Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
  • Organised financial data and reports detailing key metrics, completing within agreed timeframes.
  • Handled complex project management concerns independently and accurately.
  • Handled complex project management concerns productively, with little oversight.
  • Enhanced operations and implemented technological innovations in collaboration with senior leadership.
  • Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
  • Independently managed recruitment, employee motivation and training.

Collaboration Manager

Cyber Security
University of Southampton , Hampshire
2017.10 - 2020.06
  • Processing Purchasing Orders, invoices, and expenses using the University's financial system
  • Preparing slides for presentations to senior people
  • Using Latex typesetting software for complex reports
  • Event organisation
  • Co-ordinating diaries, arranging and facilitating meetings for senior colleagues
  • General enquiries resolve queries and complaints from students, colleagues, and external customers
  • Draft and prepare documents and minute take in meetings
  • To analyse and interpret important data to compile detailed summary reports
  • Panel assistant for interviewing
  • Booking travel for academics.
  • Researched prospective collaborators and partners that would benefit from organisation expertise.
  • Established strong working relationships with staff and department leaders, supporting strategy development.
  • Engaged with community and commercial clients to understand needs and identify collaboration opportunities.
  • Acted as ambassador for organisation, participating in promotional activities, conferences and networking events.
  • Worked to broker agreements and enable projects with prospective collaborators and partners.
  • Promoted and supported development of strategic partnerships aligned with organisational priorities.
  • Developed and contributed to business plans, proposals and documents for funding applications.
  • Identified opportunities where external organisations could be involved incollaborative bids for funding.
  • Built strong working relationships with external partners to identify and optimise additional revenue opportunities.
  • Consulted with C-level executives, influencing high level decision-making.
  • Led policy research and analysis projects to drive evidence-based policy making.
  • Organised teams, resources and timelines for successful [Type] deployment.
  • Negotiated agreements with diverse parties to support strategic plans.
  • Oversaw staff operations, training and performance to accomplish objectives.
  • Coordinated strategic planning activities based on current data.
  • Planned implementation of new organisational policies.
  • Directed recruitment activities to select and hire talented workforce.

Relationship Manager

Royal Bank of Scotland, NatWest
2007.03 - 2016.07
  • Work with customers, building rapport and trust to facilitate greater engagement, and to identify customer needs
  • Review and assess customer business plans, providing feedback where needed
  • Develop strong relationships within the business community to promote NatWest Business Banking
  • Identify and target account switchers to generate new business opportunities
  • Grow market share through high levels of customer retention and new business generation
  • Actively network in the local community including schools, colleges, universities, solicitors, accountants, and business groups to promote banking services
  • Competitor analysis including mystery shopping
  • Identify and implement solutions to deliver income and balance sheet growth
  • Compile and execute strategy and business plan to reach business development targets
  • Deliver sales target objectives whilst managing risk exposure
  • Portfolio risk assessment and mitigation activity
  • Consistently apply and demonstrate adherence to current legislation and company policies
  • Extensive use of CRM tools for customer correspondence
  • Preparing records for accurate and timely reporting
  • Everywoman panel judge for Woman in Business category
  • Always doing the right ' thing initiative winner
  • Achiever of the year nominee
  • Women in Business Ambassador
  • Project work - including the pilot and rollout of a New Account Opening System for business banking
  • Assisted with the ‘Point of Presence' business transformation rollout in branches
  • Event management for local and regional events held including business startup bus, annual regional conference, startup surgeries
  • Deputising for Area Director in their absence
  • Area Director Secondment (for 3 months)
  • Managed long-term customer relationships to increase revenue.
  • Identified and developed new business opportunities, expanding existing client bases.
  • Provided expert guidance on financial products and services, enhancing client understanding.
  • Developed marketing campaigns to attract new clients.
  • Secured favourable terms and agreements for clients through effective negotiation.
  • Advised clients on financial strategies and tailored solutions to meet unique needs.
  • Utilised commercial credit and lending experience to meet and exceed customer needs effectively.
  • Collaborated with internal stakeholders to optimise operational delivery.
  • Complied with relevant regulatory processes with comprehensive understanding of risk management.
  • Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
  • Developed profound understanding of clients' businesses and industries, enriching conversations and achieving fair outcomes.
  • Expanded business sustainably by identifying opportunities to grow the portfolio and enhancing client relationships within network.
  • Conducted face-to-face meetings with SME clients, managing portfolio with £5m turnover.
  • Prepared externally facing marketing materials in line with guidelines.
  • Prepared engaging presentations to clients, showcasing value propositions and solutions.
  • Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
  • Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
  • Led cross-functional teams to implement client projects and initiatives.
  • Built effective networks across business areas, fostering relationships based on mutual trust and encouraging collaboration.
  • Checked investment viability to limit client risk.
  • Assessed client asset portfolios to maximise return on investment.
  • Translated financial jargon for complete client understanding.
  • Renewed contracts promptly to maintain high-value client bases.
  • Evaluated financial statements, presenting key findings to stakeholders.
  • Sourced new business through strategic networking to maximise investment opportunities.
  • Updated clients on new financial products for improved investment possibilities.
  • Promoted new financial products for enhanced investment scope.
  • Analysed risk across client assets, maintaining investment security.
  • Maintained up-to-date knowledge of legislation and policy changes.
  • Performed thorough risk assessments to minimise investment issues.
  • Advised clients on relevant insurance for maximised investment security.

Business Advisor

Royal Bank of Scotland, NatWest
2001.11 - 2007.02
  • Assist the Business Manager to proactively manage a portfolio of SME business customers
  • Deliver income, sales, and customer retention targets
  • First point of contact for business customer queries over the telephone
  • General business admin duties
  • Assist with writing of credit reports
  • Forecasted trends and changes in economic environments to inform budgeting, planning and investing decisions.
  • Advised on economic policy by evaluating outcome of political decisions on public economy and finances.
  • Performed research to determine well-informed pricing and sales strategies for optimal sales performance.
  • Evaluated economic data to evaluate impact of existing monetary and fiscal policies.

Customer Service Officer

NatWest
1999.07 - 2001.10
  • Provided professional and helpful support to new and existing clients.
  • Registered customer information to maintain accurate records.
  • Recorded and processed customer data accurately.
  • Participated in meetings to discuss goals and sales target.
  • Responded to customer queries and provided excellent customer service.
  • Engaged in team-building activities to build rapport with staff.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Responded to and summarised customer complaints and feedback.
  • Maintained working knowledge of available products and services.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Monitored market trends and updates to deliver compliant, current engagement services.

Education

Bachelor of Arts - Social Sciences

Open University
Milton Keynes
2018.10 - 2023.08

Diploma of Higher Education - Social Sciences

Open University
Eastleigh, Hampshire
2020.10 - 2022.07

Certificate of Higher Education - Social Sciences

Open University
Milton Keynes
2018.10 - 2020.07

GNVQ Advanced in Business Studies - Business

Eastleigh College
Eastleigh
1997.09 - 1999.06

GCSEs -

The Alderman Quilley School
Eastleigh
1992.09 - 1997.06

Skills

  • Critical and creative thinking
  • Research
  • Performance metrics
  • Product knowledge
  • Database management
  • Cash-flow analysis
  • New business development
  • Marketing strategy
  • Business development and planning
  • Excellent listening skills
  • Client relations
  • Conflict resolution
  • Budget forecasting
  • Budget development
  • Effective negotiator
  • Highly organised
  • Financial operations
  • Relationship building
  • Corporate budgeting
  • Social media marketing
  • Time management
  • International relations
  • Bid proposals
  • Academic writing
  • Microsoft Office 365 platforms
  • Website design and maintenance
  • Training and mentoring
  • Contract negotiation
  • Events Management
  • Project Management
  • Pricing strategy
  • Cost management
  • Excel proficiency
  • Networking ability
  • Proposal writing

Accomplishments

  • I attended international events such as the 2018 G7 Summit (Turin, Italy), the H2020 ‘Sunfish events (Rome, Italy), the `Forum International de la Cybersecurity 2018 (Lille, France), the GovTech Summit 2018 & 2019 (Paris, France), the first Pan-African Cyber Defence Summit (Nairobi, Kenya) 2018, and national events including CyberUK, the Royal Society ‘Successful Nation Showcase', the PETRAS National Cybersecurity of the IoT, and the NCSC Academic Centres of Excellence conferences since 2017
  • In 2019, I have organised, recruited sponsors, raised funds and run HECC,1 a national Capture-the-Flag event with students from 24 teams from all the top Cyber Security Universities in the UK (https://hecc.io/), and a national Cryptocurrency Masterclass (http://bit.ly/CryptoMstClass) for the Police, NCA and SEROCU (South East Regional Crime Office)
  • I ran a scheme of summer internships for placement of undergraduate and graduate students in top Cyber Security companies nationally
  • I was, involved in various projects and networking with the core members of the Cyber Security Academy, including ROKE Research, DSTL and Northrop-Grumman and SEROCU
  • I ran a blog of my professional activities (https://medium.com/@Sar_martin81) and am in the Editorial Board of the Southampton Cyber Security blog (https://medium.com/cybersoton)
  • I was the Editor of the Southampton Cyber Security website (https://cyber.southampton.ac.uk) and related marketing material
  • I run a seminar series hosting both external and university speakers
  • I organised thematic evenings and fair
  • I was seconded as a Project Manager during my time at Natwest to oversee a new IT online banking platform. This ran for 6 months and involved a trip to Chennai, India
  • I have undertaken a secondment as an Area Director for 3 months whilst working for Natwest
  • I have won Business Relationship Manager (South East) in 2008 and 2010
  • Supervised team responsible for executing well on projects, leading to 72% increased revenue.
  • Was nominated for a Faculty award for outstanding contribution to my school in June 2023.

Interests

Other hobbies and interests , I lead a very active lifestyle, and I am a keen member of my local gym and running club. I have run two international marathons in Paris and Rome along with several half marathons, 10k and 5k races. I enjoy cycling, spending time outdoors and enjoy hikes and skiing. Other interests I have are music, the arts, cooking and travelling. I undertake volunteer work to support local charities and in 2015 I ran the Bournemouth Half Marathon in aid of Diabetes UK raising over £800. I have completed the two Santa Fun Run's for Naomi House Children's Hospice I have raised funds towards the University of Southampton's Cancer Immunotherapy Centre. Aside from work I enjoy running, and have ran multiple races from 5km to marathons. I volunteer for a local group called Street Angels providing support to homeless people in Southampton. This ranges from giving out food, clothing etc, managing donations received, and advising how they can access a range of services.

Timeline

Business Development Officer

Optoelectronics Research Centre
2022.06 - Current

Diploma of Higher Education - Social Sciences

Open University
2020.10 - 2022.07

Business Manager

Centre for Cancer Immunology
2020.06 - 2022.06

Bachelor of Arts - Social Sciences

Open University
2018.10 - 2023.08

Certificate of Higher Education - Social Sciences

Open University
2018.10 - 2020.07

Collaboration Manager

Cyber Security
2017.10 - 2020.06

Relationship Manager

Royal Bank of Scotland, NatWest
2007.03 - 2016.07

Business Advisor

Royal Bank of Scotland, NatWest
2001.11 - 2007.02

Customer Service Officer

NatWest
1999.07 - 2001.10

GNVQ Advanced in Business Studies - Business

Eastleigh College
1997.09 - 1999.06

GCSEs -

The Alderman Quilley School
1992.09 - 1997.06
Sarah Martin