Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Mansuroglu

Aylesford,Kent

Summary

Offering strong interpersonal and organisational skills with positive attitude. Knowledgeable about handling administrative tasks, managing phone calls, and assisting visitors and multitasking.

Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction.

Iam reliable professional with focus on administrative support and customer service. Capable of managing front desk operations efficiently, ensuring smooth communication and welcoming atmosphere. Skilled in handling inquiries, scheduling, and maintaining organised records.

Overview

24
24
years of professional experience

Work History

Carer - PRIVATE

Sarah Cooper
Sittingbourne, Kent
04.2022 - 01.2025
  • Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
  • Maintained confidentiality and compliance standards
  • service users by preparing meals and snacks in line with individual preferences.
  • Provided tailored support to family members through particularly difficult periods.
  • Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
  • Offered companionship to reduce feelings of loneliness in patients.
  • Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Maintained hygienic living environments through regular cleaning.
  • Monitored clients' physical and mental health, reporting concerns to management for swift action.
  • Responded swiftly to emergency situations, protecting patient well-being.
  • Ran personal errands for clients and transported individuals to social gatherings.
  • Planned client meal plans, shopped for ingredients and cooked meals.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Accompanied clients to important appointments.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Coordinated appointments with healthcare professionals for routine check-ups and treatments.
  • Assisted clients with adapting to life changes due to bodily or brain injuries.
  • Kept detailed records of care activities, condition changes and treatment responses.
  • Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
  • Safely transported and accompanied clients to appointments and activities.
  • Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
  • Ensured proper nutrition by preparing healthy meals for patients.
  • Collaborated with external support providers, aiding continuity between caregivers.
  • Read aloud to clients, offering mental stimulation and social companionship.
  • Facilitated communication between patients and their families for better understanding of care plan progressions.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Adapted care activities in response to clients' mood, energy levels, and preferences.
  • Regularly checked vital signs as part of ongoing monitoring of patient health status.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Administered medication, ensuring correct dosage and timing.
  • Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.
  • Fed clients with severe limitations and assisted more mobile clients with self-feeding.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Maintained client dignity and respect throughout dressing, showering and toileting.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Assisted patients with exercises designed by physical therapists to improve mobility and strength.
  • Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
  • Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
  • Assisted with mobility to ensure safety and prevent accidents.
  • Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Worked collaboratively with other carers to provide comprehensive service.
  • Kept appropriate stock levels to match expected demand.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Consistently arrived at work on time and ready to start immediately.
  • Replenished stock and processed deliveries to maximise product availability.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Improved efficiency and productivity by acquiring new skills.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Successfully delivered on tasks within tight deadlines.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Operated machinery to achieve targets while following regulations.
  • Carried out day-to-day duties accurately and efficiently.
  • Assisted with infection control through social distancing and PPE wearing.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Answered questions from clients, family members, and other carers.
  • Aided clients with bedtime routines, washing and dressing.
  • Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
  • Assisted clients with daily household tasks including cleaning, laundry and food preparation.
  • Assisted clients with daily household cleaning, laundry and food preparation.

Administrative/Receptionist

Aylesford Medical Centre
Aylesford, Kent
02.2022 - 05.2024
  • Kept reception area clean and organised to uphold professional office reputation.
  • Acted as first point of contact for wide range of personnel.
  • Monitored building security, updated logs and issued visitor badges.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Upheld confidentiality with sensitive information handling procedures.
  • Located information and records quickly to assist with ad-hoc queries.
  • Delivered front of house duties with warm and professional manner.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Maintained an organised reception area for a professional business environment.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Issued visitor and contractor passes and recorded visits on security system.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Offered knowledgeable, friendly support to in-office guests.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Reduced waiting times through effective time and resource management.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Assisted with set up of ID card and access permissions following site security practices.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Applied positive customer service approach to increase satisfaction levels.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Supported team by demonstrating respect and willingness to help.
  • Handled high volume calls to address customer inquiries and concerns.
  • Successfully delivered on tasks within tight deadlines.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Admitted guests into buildings to control site access.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Maintained accurate logs of visitor entries for security purposes.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Sortation Assistant

Amazon
Aylesford, Kent
01.2022 - 04.2022
  • Prepared items for timely dispatch and safe transportatio.
  • Maintained punctuality and reliability, promoting a productive work atmosphere.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Maintained employee safety through observation of surroundings when moving cargo.
  • Performed tagging and labelling of warehouse inventory.
  • Utilised warehouse equipment with attention to safety regulations.
  • Followed safety guidelines when operating in hazardous environments.
  • Streamlined package handling to improve workflow.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Sorted materials on warehouse racks and shelves.
  • Completed work following safety rules for best working practices.
  • Communicated effectively with supervisors to resolve issues swiftly.
  • Assisted in training new staff, fostering a collaborative team environment.
  • Cleaned and tidied work areas to meet inspection requirements.
  • Maintained clean, safe and orderly warehouse space.
  • Demonstrated flexibility by working various shifts including weekends and holidays when needed.
  • Contributed positively to team morale, enhancing overall productivity.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Followed sorting processes, ensuring accuracy in order fulfilment.
  • Adhered to company policies whilst performing daily tasks.
  • Stacked and organised freight at specified areas using boards or pallets.
  • Enhanced efficiency by maintaining clean and organised work environment.
  • Obeyed weight restrictions when loading cargo into transport.
  • Handled fragile items carefully, minimising breakages during transit.
  • Prioritised high-volume orders to meet delivery deadlines.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Followed safety standards for carrying, moving and storing freight.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Domiciliary care worker

Right at Home
Gillingham, Kent
02.2021 - 04.2022
  • Organised regular feedback sessions with family members updating them on progress made thereby building trust and confidence in service provided.
  • Ran personal errands for clients and transported individuals to social gatherings.
  • Managed diverse daily wellbeing duties, from activity planning to mobility support.
  • Shared hobbies and interests to build rapport with clients.
  • Practiced safety and hygiene procedures by maintaining clean work environment.
  • Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
  • Provided tailored support to family members through particularly difficult periods.
  • Handled end-of-life care including palliative support offering comfort during difficult times.
  • Developed strong rapport with clients by delivering compassionate care tailored to individual needs.
  • Administered medication and kept comprehensive records.
  • Assisted in daily personal care routines for improved patient wellbeing.

Customer service officer

Natwest Bank
Chartham, Kent
01.2001 - 12.2006
  • Resolved complaints with proactive problem-solving and analysis.
  • Adapted quickly to product changes or updates, resulting in minimal disruption to service.
  • Met daily targets by efficiently managing workload within set timelines.
  • Followed company guidelines to ensure consistent quality of service.
  • Exceeded targets by delivering comprehensive and consistent service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests with friendly, knowledgeable service and support.


  • Learnt new software systems rapidly, enhancing overall work efficiency.
  • Recorded information about inquiries and complaints within internal database.

Education

NVQ Level 1 - Business Adminstration

Robert Napier Secondary
Gillingham, Kent
09/1993 - 06/1994

NVQ Level 2 - Business Administration

Robert Napier Secondary
Gillingham, Kent
09/1993 - 06/1994

GCSEs - English,Maths, Science,History

Robert Napier Secondary
Gillingham, Kent

Skills

  • Approachable personality
  • Administrative skills
  • Mail handling
  • Interpersonal communication
  • Data Entry
  • MS Office
  • Professional attitude
  • Reception decorum
  • Spelling and grammar
  • Computer literacy
  • Calm demeanour
  • Calm under pressure
  • Scheduling
  • Good judgement
  • Telephone manner
  • Open and clear communicator
  • Switchboard operations
  • Document control
  • Appointment scheduling
  • Telephone operation
  • Data input
  • Multitasking ability
  • Call handling
  • Despatching and receiving
  • Discretion handling
  • Word processing
  • Punctual
  • Positive attitude
  • Initiative taking
  • NHS organisational standards

Timeline

Carer - PRIVATE

Sarah Cooper
04.2022 - 01.2025

Administrative/Receptionist

Aylesford Medical Centre
02.2022 - 05.2024

Sortation Assistant

Amazon
01.2022 - 04.2022

Domiciliary care worker

Right at Home
02.2021 - 04.2022

Customer service officer

Natwest Bank
01.2001 - 12.2006

NVQ Level 1 - Business Adminstration

Robert Napier Secondary
09/1993 - 06/1994

NVQ Level 2 - Business Administration

Robert Napier Secondary
09/1993 - 06/1994

GCSEs - English,Maths, Science,History

Robert Napier Secondary

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