SARAH MALLANDAIN
Bransgore
Summary
Dynamic professional with expertise in employee engagement and motivation, team building and leadership, and organisational structuring. Demonstrates exceptional skills in time management and multitasking, training and development, strategic planning, retail management, delegation, and empathy. Committed to driving organisational success through effective strategic planning and fostering a collaborative work environment.
Overview
33
33
years of professional experience
Work history
NIGHT TEAM MANAGER
TESCO
New Milton, Hampshire
04.2024 - 11.2025
- Oversaw night shift operations, ensuring efficiency and smooth workflow.
- Delegated tasks to team members, increasing productivity levels.
- Supervised night shift staff, providing guidance and feedback for performance enhancement.
- Implemented company policies to maintain compliance with legal and safety regulations.
- Maintained communication with senior management to evaluate goal achievement.
- Developed work rotas for staff to optimise scheduling.
- Conducted assessments of staff productivity, identifying improvement areas.
BAKERY MANAGER
CORNISH BAKERY
Lymington, Hampshire
07.2023 - 04.2024
- Cross-trained team members to enhance capabilities and ensure adequate bakery coverage.
- Implemented promotional displays for cakes and bakery items, verifying label accuracy.
- Managed labour, maintenance, and supplies to maximise profitability effectively.
- Conducted regular inspections to ensure compliance with food hygiene standards.
- Developed training programmes to improve staff knowledge of food safety protocols.
- Engaged with team members to assess workload, address challenges, and track progress.
- Assigned specific duties to employees for optimal operational efficiency.
- Managed P&L reporting processes, ensuring accuracy and adherence to financial regulations.
GENERAL MANAGER
HANANIAH LTD (SHELLEYS BAKERY)
Highcliffe
10.2021 - 06.2023
- Designed effective work rotas for staff to optimise productivity.
- Trained staff to produce high-quality bakery items while adhering to food handling standards.
- Conducted performance appraisals and implemented disciplinary measures for underperformance.
- Oversaw cleaning, storage, and stock rotation, ensuring compliance with environmental health regulations.
- Demonstrated ability to perform under pressure in a fast-paced environment.
- Exhibited outstanding problem-solving skills to address operational challenges.
- Coached team on communication skills to enhance overall service standards.
SHIFT LEADER
TESCO
Lymington
04.2020 - 10.2021
- Executed responsibilities as keyholder, opening and closing store per shift requirements.
- Ensured thorough cleaning of store facilities during each shift.
- Oversaw daily operations, guaranteeing all departments performed tasks efficiently.
- Managed replenishment, checkouts, stock control, cash office, and warehouse activities.
- Assisted Manager with scheduling and coordinating colleague holidays.
STORE MANAGER
ROHAN
Lymington
10.2016 - 06.2020
- Planned sales and marketing strategy incorporating multi-channel engagement
- Directly managed staff and their performance through regular supervision, performance appraisals and monitoring KPI attainment
- Developed robust recruitment and training programme for staff, increasing skills and knowledge of all products
- Increased store profitability through training staff in product recommendations
- Liaised with shop floor staff and warehousing crew to manage inventory requirements effectively, improving product availability
- Drove increased product sales with effective in-store displays and visual merchandising strategy
- Developed loss prevention strategy to minimise theft and product damage
- Managed team of 6 to consistently achieve store service and sales KPIs with regular reviews
- Analysed sales and footfall data to improve performance
CUSTOMER ASSISTANT
TESCO
Lymington
11.2014 - 10.2016
- Conducted follow-up communications with customers to ensure their needs were met and expectations exceeded.
- Assisted customers in selecting products and resolving inquiries to enhance shopping experience.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Handled cash transactions accurately.
ASSISTANT LINE MANAGER
LION RESORTS
, Cyprus
07.2005 - 06.2011
- Merit-based promotion into managerial and leadership role for international timeshare company
- As Assistant Line Manager, I was responsible for the staff management and training for teams across two sales locations in Cyprus
- Key player in the increased sales closing percentage YOY thanks to my proven training methods, improved employee engagement levels and success in strongly cementing the relationship of upper management, administrative and sales teams across the group
- International timeshare company
- International timeshare company
SERVICE TEAM LEADER
RIDGEWAY VOLKSWAGEN
Reading
07.1999 - 02.2005
- Led daily operations of service team to ensure efficient workflow and customer satisfaction.
- Mentored team members in technical and customer service skills to enhance overall performance.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
- Led team meetings for improved workplace communication and collaboration.
SERVICE ADVISOR
NORMANS OF MAIDENHEAD/ WINDRUSH
Maidenhead
06.1993 - 07.1999
- Assisted customers in identifying vehicle issues and recommended appropriate services.
- Coordinated service appointments and ensured timely communication with clients regarding updates.
- Evaluated customer feedback and implemented improvements to enhance overall service experience.
- Managed service workflow to optimise efficiency and reduce customer wait times.
Education
COMPLETED COURSEWORK TOWARDS GCSE'S - 7 X GCSE'S C AND ABOVE
COX GREEN COMPREHENSIVE
COMPLETED COURSEWORK TOWARDS NVQ - TRAVEL & TOURISM
Skills
- Employee engagement and motivation
- Team building and leadership
- Organizational structuring
- Time management and multitasking
- Training and development
- Strategic planning
- Retail management
- Delegation and empathy
References
References available upon request
Timeline
NIGHT TEAM MANAGER
TESCO
04.2024 - 11.2025
BAKERY MANAGER
CORNISH BAKERY
07.2023 - 04.2024
GENERAL MANAGER
HANANIAH LTD (SHELLEYS BAKERY)
10.2021 - 06.2023
SHIFT LEADER
TESCO
04.2020 - 10.2021
STORE MANAGER
ROHAN
10.2016 - 06.2020
CUSTOMER ASSISTANT
TESCO
11.2014 - 10.2016
ASSISTANT LINE MANAGER
LION RESORTS
07.2005 - 06.2011
SERVICE TEAM LEADER
RIDGEWAY VOLKSWAGEN
07.1999 - 02.2005
SERVICE ADVISOR
NORMANS OF MAIDENHEAD/ WINDRUSH
06.1993 - 07.1999
COMPLETED COURSEWORK TOWARDS NVQ - TRAVEL & TOURISM
COMPLETED COURSEWORK TOWARDS GCSE'S - 7 X GCSE'S C AND ABOVE
COX GREEN COMPREHENSIVE