Sarah MacIver

• Maintained clean and safe work environment with regular inspections and cleaning rosters.
• Identified areas for improvement whilst conducting routine audits on operations and services provided.
• Oversaw stock inventory, mitigating risk of shortages or overstock situations.
• Maintained high standards of customer service for improved satisfaction ratings.
• Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
• Fostered teamwork amongst employees, enhancing workplace synergy and morale.
• Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
• Prioritised tasks during busy periods to ensure timely delivery of orders or services.
• Coordinated employee tasks to meet business objectives efficiently.
• Trained and mentored new employees to maximise team performance.
• Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.

In this role I oversaw the daily operations of a busy hotel and destination bar in Glasgow City Centre. Facilitating the productivity of the team and leading guest interactions. Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. Coached team members through new or difficult workflows. Delegated tasks to make best use of individuals' skills. Supported team to overcome new challenges by forecasting knowledge and skills gaps. Followed opening, closing and shift changeover procedures for seamless operations. Lead shifts and motivated team to drive sales. Professionally handled difficult customer complaints and objections to maintain first-class customer service standards. Supported new hires through onboarding process for speedy and successful training.

• Primarily based as a bar tender in one of Glasgows leading cocktail bars, providing an enjoyable and relaxed experience for customers and guests of the hotel
• Working as part of a large group of staff to ensure that high standards are met across the board, from customer service and care to cleanliness to standard of product provided
• Primary responsibilities include interacting in a professional manner with customers to meet their needs and expectations, daily cleaning and weekly deep cleaning of the bar, drinks knowledge and awareness, making drinks including many classic and unique cocktails, serving food, working with supervisors to help train new members of staff, stock and stock rotation duties, cash handling and use of the till, working to improve efficiency of service, providing for the needs of large group bookings including coordinating with kitchen staff and other floor and bar colleagues, tray service and service of food, effective listening both when engaging with customers to ensure their needs are understood and met as well as with supervisors, managers and colleagues to aid in the effective and efficient running of the bar and floor area, preparing and serving afternoon teas to customers
• This kind of job in a hotel environment is something which can vary greatly from day today which is something that I greatly enjoy about a job like this and whilst I have tried to list the primary role here there are without a doubt other tasks and skills which have been applicable within this role.

• Primary responsibilities are as bar tender and waitress
• This is a village pub and guesthouse with a heavy emphasis on providing for the locals year round as well as catering to tourists, functions and large groups in peak seasons
• The bar and restaurant are busy in peak seasons and working as part of a small team means being able to work all areas of the pub/restaurant effectively
• As a general assistant my role included but was not limited to - serving behind the bar, making coffees and cocktails, taking and delivering orders of both drinks and food to tables, cleaning bar at opening and closing, cleaning public areas, cleaning rooms, occasional Kitchen Porter/Kitchen Assistant shifts, managing money transactions with customers, counting and closing the till every night, counting the safe at open and close, stock rotation, reporting via email each night at close to management, full knowledge of the menu in terms of service and dietary requirements, ensuring this information reached the customers when necessary, providing and upselling specials on a daily basis, bar set up and clean down among many other things
• This role required me to work autonomously on a regular basis and use initiative to both find tasks to do when it is quiet but also to ensure a relaxed and happy experience for all guests and regulars, this required flexibility and an ability to think on my feet on a regular basis.

• I spent the summer working in a busy bar in Salou, Spain in a variety of rolls doing PR work, waitressing and glass collecting and bar service
• My role included making drinks including cocktails for customers, providing table service, ensuring the bar was stocked including stock rotation where necessary, interacting with the general public as a means of promoting the bar and helping to ensure an enjoyable atmosphere for everyone, particularly during events such as live music, sporting events and karaoke.

• Teaching conversational English to Thai children from the ages of 6 to 15 years old in a private school in Thailand
• This role provided me the opportunity to work independently and aid children to advance their level of English to a conversational level
• This required excellent and adaptable verbal skills as well as written skills
• I was involved heavily in the class planning working in accordance with the prearranged curriculum set out by the manager
• I was responsible for teaching classes from Phonics Level 2 up to Conversation Level 4 which required me to work in a constantly changing environment requiring flexibility and on the spot problem solving and adaptation
• As in any role when working with children this also required a high level of energy and enthusiasm which I feel I was able to bring on a daily basis to the classroom.

• Working as part of a team to provide five star wait and drink service at a variety of events including busy race days in both public bars as well as private five star dining suites, wedding functions, business functions, etc
• All of these are five star events of a variety of sizes
• I have worked as part of the wait service team primarily using synchronised service but also silver service and a more relaxed service depending on the venue and setting, work behind bars of a variety of sizes as part of a variety of different size teams, use of the till, handling money, providing excellent customer service to a variety of different people in a variety of different settings in a professional and friendly manner
• Tasks also included detail orientated set up, particularly for the five star events and weddings, and clear down.

• I worked in several hostels and guesthouses over the last few months in both Thailand and Vietnam
• This was unpaid work in exchange for room and board
• I was responsible for checking guests in and out on a daily basis, providing a tour of the building and facilities where applicable, working as part of a small team to meet the needs of guests on a daily basis and providing a high level of customer service
• As part of the daily running of these hotels and guesthouses trouble shooting and helping fellow travellers to problem solve played a huge part as well as providing local information
• Daily cleaning and general maintenance was also carried out on a daily basis.

• Provided active listening to clients, enhancing their overall mental health.
• Facilitated group activities to encourage social interaction among residents.
• Helped serve meals and aid with eating when necessary, promoting healthy nutrition amongst clients.
• Liaised with healthcare professionals, ensuring comprehensive service delivery to clients.
• Offered emotional support to families, easing their stress during difficult times.
• Provided personal grooming assistance to enhance self-esteem and dignity of clients.
• Kept abreast of developments in social care practices for continuous improvement in service delivery.
• Supported medication administration as per physician's orders ensuring optimal health management.
• Maintained detailed records on client progress, aiding in treatment planning and evaluation.
• Organised transport for hospital appointments or outings, increasing accessibility for less mobile individuals.
• Established rapport with clients for better communication and understanding.
• Handled emergencies calmly and efficiently, minimising potential risks to client health.