SARAH MACFARLANE
Wiveliscombe,Somerset
Summary
During my working life I have mainly worked in administration and customer service roles. These roles have given me lots of skills ranging from basic administration tasks such as record keeping and data entry to handling customers queries and complaints. I am currently not working and have spent the last few years bringing up my 10 year old twins.
Overview
21
21
years of professional experience
31
31
years of post-secondary education
Work history
Treasurer - Volunteer PTFA
Wiveliscombe Primary PTFA
Wiveliscombe, Somerset
09.2021 - Current
- Keeping accurate banking records for the PTFA.
- Tracking the spending and paying invoices when received.
- Collecting and banking money and cheques.
- Liaising with the school regarding any PTFA matters.
- Writing emails and social media posts to be sent out to parents and guardians regarding PTFA events.
- Helping with the planning of events.
- Administration tasks such as placing orders.
Science Technician
Kingsmead School
Wiveliscombe, Somerset
11.2017 - 07.2019
- Performed administrative duties such as record keeping, paperwork filing and photocopying.
- Monitoring and stock taking of supply levels, promptly ordering when necessary.
- Ensured necessary resources were available for all practical lessons.
- Retained knowledge of research procedures, documentation and safety requirements to maintain compliance.
- Assisted in the preparation of science experiments making sure the teachers had all the equipment they needed.
- Maintained lab cleanliness, ensuring a safe and efficient work environment and maintaining laboratory equipment.
- Handled hazardous materials following health and safety guidelines.
- Liaised with teaching staff to understand the requirements of practical lessons.
- Set up and tested laboratory equipment ahead of experiments.
- Worked as a team with the other technicians and teachers.
- Updated and maintained the displays in the department.
Self Employed - Administration
Macfarlane Consultancy
06.2012 - 12.2014
- Working from home carrying out administration for my husband who was a freelance Asbestos Consultant and Surveyor.
- Compiling reports after a property had been surveyed.
- Dealing with all accounting for Macfarlane Consultancy and myself which included keeping accurate records for tax purposes, raising invoices, paying invoices and chasing payments.
- Liaised via telephone and email with clients.
- Managed my time working from home.
- I used excel on a daily basis and also all other office programs.
Customer Advisor & Administrator
Western Mortgage Services
Plymouth
09.2009 - 06.2012
- Working as a Mortgage Administrator and Customer Advisor in a busy office.
- Dealing with customer enquiries via telephone and post.
- Converting mortgage accounts between interest only and capital and interest.
- Amending mortgages terms.
- Recalculating customers mortgage instalments after changes to accounts.
- Authorising customers with residential mortgages to let their property to tenants.
- Dealing with customer complaints on the telephone and via email.
- Working to deadlines and working in a targeted yet customer service focused environment.
- Reason For Leaving: To become self employed and work for my husband at home
Customer Service Representative
Orange
Plympton
07.2008 - 08.2009
- Working in a busy call centre dealing with customers over the telephone.
- Diagnosing problems with mobile phones using the in-house computer system.
- Giving help and advice to customers.
- Using communication and listening skills.
- Dealing and resolving complaints.
- Working as a team.
- Working hard to achieve team and personal targets.
- Giving excellent customer service at all time.
Customer Service Advisor
Royal Bank of Scotland Group
Manchester
10.2007 - 03.2008
- Working for a busy high street bank taking telephone calls from personal and business customers.
- Giving balances and account details.
- Moving money between customers accounts.
- Give advice on bank policy.
- Cross sell bank products.
- Updating customer files.
- Setting up and amending Standing orders and bill payments and setting up direct debits.
- Directing enquiries to the correct department.
- Giving excellent customer service at all times.
Temping for Various Agencies
Various
Plymouth
09.2003 - 07.2007
- Adjusting quickly to new situations
- Administration skills
- Customer Service Skills
- Working as part of a team
Education
BSc Hons - Psychology
University of Plymouth
Plymouth 09.2000 - 07.2003
A Level - Psychology, Sociology, History
Somerset College of Arts and Technology
Taunton 09.1997 - 07.2019
GCSE - 10 GCSE's all A-B passes (including Math's and English)
Kingsmead School
Wiveliscombe 09.1990 - 07.1996
Affiliations
- Reading , walking, baking and cooking.
Timeline
Treasurer - Volunteer PTFA
Wiveliscombe Primary PTFA
09.2021 - Current
Science Technician
Kingsmead School
11.2017 - 07.2019
Self Employed - Administration
Macfarlane Consultancy
06.2012 - 12.2014
Customer Advisor & Administrator
Western Mortgage Services
09.2009 - 06.2012
Customer Service Representative
Orange
07.2008 - 08.2009
Customer Service Advisor
Royal Bank of Scotland Group
10.2007 - 03.2008
Temping for Various Agencies
Various
09.2003 - 07.2007
BSc Hons - Psychology
University of Plymouth
09.2000 - 07.2003
A Level - Psychology, Sociology, History
Somerset College of Arts and Technology
09.1997 - 07.2019
GCSE - 10 GCSE's all A-B passes (including Math's and English)
Kingsmead School
09.1990 - 07.1996
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