Sarah Macdonald
Edinburgh,United Kingdom
Summary
Experienced Staff Nurse currently working on the staff bank across hospital and community settings in Edinburgh, Glasgow, and Fife. I have developed strong clinical skills and adaptability through working in varied environments, with a particular focus on elderly care, an area I am especially passionate about. Bank work has allowed me to maintain flexibility while consistently delivering high standards of patient care. I am now seeking a new challenge and am open to opportunities beyond traditional nursing where I can apply my transferable skills.
Overview
22
22
years of professional experience
Work history
Staff nurse
NHS Lothian
Edinburgh
2019.09 - 2026.04
- Delivered high-quality, person-centred care within busy acute hospital environments.
- Worked within multidisciplinary teams to coordinate safe and effective service delivery.
- Managed patient assessments, documentation, medication administration and care planning.
- Acted as Named Nurse, taking accountability for care coordination and communication with families.
- Mentored and supported student nurses and new staff members.
- Maintained compliance with regulatory standards and mandatory training requirements.
- Demonstrated strong decision-making skills in high-pressure situations.
Healthcare Support Worker
NHS Edinburgh
Edinburgh
2015.09 - 2019.09
- Supported nursing staff in patient assessment and care delivery.
- Observed and reported changes in patient condition.
- Assisted patients with mobility, nutrition, and daily living activities.
- Maintained accurate and timely patient records.
Collections advisor
Blackhorse
2009.09 - 2015.09
- Managed inbound and outbound customer communications.
- Negotiated sustainable payment arrangements with customers in arrears.
- Delivered presentations and business updates to colleagues.
- Supported management with diary coordination, meeting organisation and operational planning.
- Acted as first point of contact during management absence.
- Processed transactions accurately in a regulated financial environment.
- Demonstrated strong negotiation and problem-solving skills.
Travel agent
TUI
2004.09 - 2009.09
- Delivered high-level face-to-face and telephone customer service.
- Consistently met and exceeded sales and productivity targets.
- Identified customer needs and recommended tailored solutions.
- Handled financial transactions and foreign currency sales.
- Built long-term customer loyalty through service excellence.
Education
BN bachelor of Nursing - Adult Nursing
Napier university
2015.01 - 1 2019
SVQ level2/3 - Travel and tourism
Travel & Tourism
2004.01 - 1 2009
Skills
- Palliative care understanding
- Multidisciplinary teamwork
- Grief handling
- Elderly care
- Patient-centred approach
- Clinical assessment
- Debt settlement knowledge
- Respectful approach
- Collections strategy planning
- Professional phone etiquette
- Adaptability to situations
- Time management efficiency
- Payment plan development
- Empathy
Timeline
Staff nurse
NHS Lothian
2019.09 - 2026.04
Healthcare Support Worker
NHS Edinburgh
2015.09 - 2019.09
BN bachelor of Nursing - Adult Nursing
Napier university
2015.01 - 1 2019
Collections advisor
Blackhorse
2009.09 - 2015.09
Travel agent
TUI
2004.09 - 2009.09
SVQ level2/3 - Travel and tourism
Travel & Tourism
2004.01 - 1 2009