Summary
Overview
Work history
Education
Skills
References
Timeline
OfficeManager

Sarah Lunney

Birmingham

Summary

A highly skilled professional with expertise in administrative coordination and client relationship management. Demonstrates proficiency in email correspondence handling, meeting organization and facilitation, and team leadership and task delegation. Adept at managing procurement processes, travel and calendar coordination, and maintaining confidentiality assurance. Known for enhancing employee morale, prioritising tasks efficiently, and possessing professional telephone skills. Proficient in Microsoft Office with a strong commitment to achieving organisational goals.

Experienced professional with focus on office management and team coordination. Known for improving operational processes and fostering collaborative work environments. Utilises strong organisational skills and effective communication to enhance productivity and streamline office functions.

Proactive professional with talent for leadership and organisation at all levels of seniority. Demonstrates strong communication and problem-solving skills, honed through diverse roles in administration and team coordination. Capable of driving operational efficiency and fostering productive workplace environment.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work history

Office manager

BNP Paribas Real Estate
Birmingham
2022.09 - Current
  • Office Management role c170 staff
  • KYC champion for transactional and non transactional onboarding
  • New Starter integration
  • Responsible Health and Safety representative for compliance. First Aid and Fire Warden
  • Fire Warden training and management
  • Mental Health Ambassador, Lead for the ED&I planning, events and coordination
  • Function management for New Starter breakfasts, Christmas office event
  • Coordinated team meetings for effective communication and project alignment.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Maintained company records in compliance with legal requirements.
  • Improved office efficiency by streamlining administrative procedures.
  • Liaised with IT department to rectify technical issues promptly.
  • Tracked inventory levels of office supplies, preventing stock shortages.
  • Coordinated facility maintenance, providing a safe and comfortable work environment.
  • Processed invoices and purchase orders with high attention to detail.
  • Work to facilitate accurately executed positive, productive working environments through reliable administrative support.
  • Greeted and directed incoming visitors and clients to enhance their experience, reduce wait times and increase satisfaction.
  • Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
  • Work with HR to maintain accurate and confidential employee records and with regulatory standards.
  • Liaised with external vendors and service providers to address on-site maintenance and repair needs.
  • Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
  • Liaised with security personnel to monitor on-site access and approve authorised visitors to enter premises.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Instructed employees in company policies and procedures, maximising compliance and consistency.

Office Manager

Pennycuick Collins
Birmingham
2019.07 - 2022.09
  • Managed switchboard operations, directing calls to appropriate team members.
  • Provided first aid and acted as fire warden.
  • Conducted monthly health and safety inspections in office environments.
  • Performed general administrative duties, including handling incoming and outgoing post.
  • Processed invoices for resales department and managed online payments for rent, service charges, and lettings team sign-ups.
  • Handled purchase ledger invoices and liaised with suppliers and contractors.
  • Distributed welcome packs to new tenants.
  • Facilitated onboarding for new starters, including IT equipment and requirements for leavers.
  • Coordinated meeting room logistics and refreshments.
  • Executed social media posts.
  • Delivered onsite IT support and collaborated with external IT companies.

Education

GCSEs - English Language, English Literature, Science, Maths, R.E, French and Geography

Bishop Walsh R.C School
Sutton Coldfield, Birmingham
1988/1988 - 1994/1994

NVQ Level 2 - Business Intermediate

Bishop Walsh R.C School
Sutton Coldfield, Birmingham
1994.01 - 1995.01

Skills

  • Administrative coordination
  • Crisis resolution
  • Client relationship management
  • Email correspondence handling
  • Meeting organization and facilitation
  • Team leadership and task delegation
  • Procurement processes
  • Travel and calendar coordination
  • Professional telephone skills
  • Employee morale enhancement
  • Confidentiality assurance
  • Efficiency in task prioritization
  • Proficient in Microsoft Office

References

References available upon request.

Timeline

Office manager

BNP Paribas Real Estate
2022.09 - Current

Office Manager

Pennycuick Collins
2019.07 - 2022.09

NVQ Level 2 - Business Intermediate

Bishop Walsh R.C School
1994.01 - 1995.01

GCSEs - English Language, English Literature, Science, Maths, R.E, French and Geography

Bishop Walsh R.C School
1988/1988 - 1994/1994
Sarah Lunney