- I am a sociable person who loves nothing more than spending time with friends and family
- i like to read, visit museams and galleries
- i like to travel
Sarah Louise Lena Briggs
Accrington,Lancashire
Summary
Compassionate Trainee Counsellor with foundational expertise in mental health and client-focused support. Experienced as a Biopsychosocial Support Worker, specialising in helping individuals navigate complex emotional and psychological challenges. Skilled in fostering therapeutic relationships and providing person-centred care. Committed to ethical practice and continuous professional development, with transferable skills from a successful career in business and customer service.
Overview
26
26
years of professional experience
Work History
Biopsychosocial Support Worker
Biopsychosocial Support Worker
09.2025 - Current
- Delivered holistic support addressing complex mental health, social, and physical needs
- Fostered therapeutic relationships to facilitate client progress
- Employed active listening and empathy to encourage emotional expression
- Assist clients in managing daily challenges, promoting independence and wellbeing
- Liaise with multidisciplinary professionals to ensure coordinated care
- Work within safeguarding frameworks and maintain strict confidentiality
Trainee Volunteer Counsellor
Childline / NSPCC
Manchester
05.2025 - Current
- Developed skills in active listening, empathy, and non-judgemental support to enhance client relationships
- Gained experience in managing sensitive and emotionally complex situations to provide effective support
- Working in line with safeguarding and ethical guidelines
- Completed training to support children and young people in confidential settings
Business Owner
Self-Employed
01.2016 - Current
- Built strong interpersonal relationships to enhance client engagement
- Addressed sensitive client needs with discretion and professionalism, ensuring satisfaction
- Exhibited resilience and adaptability in managing organisational challenges
Welfare Assistant & Volunteer Teaching Assistant
Benjamin Hargreaves Primary School
Accrington
10.2024 - 05.2025
- Built trusting relationships with pupils, ensuring consistent emotional support and a sense of security
- Supported children's emotional wellbeing and social development, fostering resilience and interpersonal skills
- Guided children in managing emotions and behaviours, promoting self-regulation and positive interactions
- Worked collaboratively with staff to maintain a safe and nurturing environment
Travel Sales Executive
Thomas Cook
01.2000 - 01.2016
- Addressed complex customer needs, delivering effective resolutions to enhance client experiences
- Cultivated long-term client relationships, ensuring high levels of satisfaction and loyalty
- Enhanced communication and problem-solving skills, facilitating better client interactions and solutions
Education
BSc - English
Sheffield Hallam University
Diploma in Counselling Skills -
Diploma in Teaching Assistant -
Principles of Special Educational Needs (SEN) -
Mental Health in Children and Young People -
Understanding Autism -
Safeguarding -
Behaviour That Challenges -
Understanding Children and Young People’s Mental Health -
Skills
- Core counselling skills
- Mental health understanding
- Trauma-informed care
- Safeguarding awareness
- Confidentiality practices
- Person-centred approach
- Active listening
- Therapeutic relationship
- Rapport development
- Therapeutic rapport
- Empathy
- Reflective practice
Custom Section
- Person-centred approach and active listening
- Building therapeutic relationships and rapport
- Emotional support and empathy
- Understanding of safeguarding and confidentiality
- Awareness of mental health conditions and trauma
- Reflective practice and self-awareness
- Working within professional boundaries
- Strong communication and interpersonal skills
Interests
References
Available upon request
Timeline
Biopsychosocial Support Worker
Biopsychosocial Support Worker
09.2025 - Current
Trainee Volunteer Counsellor
Childline / NSPCC
05.2025 - Current
Welfare Assistant & Volunteer Teaching Assistant
Benjamin Hargreaves Primary School
10.2024 - 05.2025
Business Owner
Self-Employed
01.2016 - Current
Travel Sales Executive
Thomas Cook
01.2000 - 01.2016
BSc - English
Sheffield Hallam University