Sarah Lentern
Redruth,United Kingdom
Summary
I am a friendly approachable person who makes friends easily, my manager will assign me to be a 'work buddy' to any starters and to help them to settle in and train them.
I offer a detail-oriented professional with expertise in text-to-speech applications, transcription, and proofreading. Demonstrates exceptional research capability and accuracy assurance, ensuring task completion with a focus on efficiency management. Proficient in email management systems, touch typing technique, and office coordination, including handling desk phones and clerical tasks. Committed to adhering to deadlines while maintaining high standards of quality. Career goals include advancing proficiency in office coordination and enhancing skills in technology-driven communication solutions.
Overview
11
11
years of post-secondary education
16
16
years of professional experience
Work history
Support Typist
NHS Cornwall
Truro, Cornwall
06.2023 - Current
- I dictate letters from Consultants to patients.
- I dictate letters from Consultant to Consultant.
- I send result letters to patients after their appointment
- I answer the phone to our patients, handling a mix of calls from making breast screening appointments to helping patients requiring advice following surgery and deciding which way to forward/handle the call.
- I cover our reception when needed, meeting patients face to face and handling sensitive data and sometimes dealing with anxious patients.
- I prepare clinics for the following day.
- I make appointments for patients following discussions from our Multi-disciplinary meeting.
Sales assistant
Marks & Spencer
Hayle, Cornwall
09.2018 - 05.2023
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Built strong relationships with regular customers for repeat business.
- Delivered exceptional after-sales service, encouraging repeat business.
- Assisted customers with bra fitting and clothes sales.
- Assisted customers with bureau de change.
- Handling cash and card transactions.
Bakeress
Ian Lentern Butchers
Penzance, Cornwall
09.2010 - 07.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Made the pasties, pies and quiches for the family business.
- Ordered stock.
- Cashed up.
- Handled customer accounts.
- Consistently arrived at work on time and ready to start immediately.
Education
Childcare and education - Childcare
Truro College
Truro 09.2008 - 09.2010
GCSEs - n/a
Tremough Convent School for girls
Penryn, Cornwall 09.1984 - 09.1993
Skills
- Text-To-Speech applications
- Research capability
- Transcription expertise
- Proofreading proficiency
- Accuracy assurance
- Task completion focus
- Email management systems
- Touch typing technique
- Office coordination
- Scanning and printing machines
- Clerical knowledge
- Efficiency management
- Desk phone handling
- Notes taking fluency
- Adheres to deadlines
Affiliations
- I have two horses and enjoy spending time with them, and used to compete being in the school show-jumping team. I enjoy travelling to new places and caring for my family.
Timeline
Support Typist
NHS Cornwall
06.2023 - Current
Sales assistant
Marks & Spencer
09.2018 - 05.2023
Bakeress
Ian Lentern Butchers
09.2010 - 07.2018
Childcare and education - Childcare
Truro College
09.2008 - 09.2010
GCSEs - n/a
Tremough Convent School for girls
09.1984 - 09.1993