Summary
Overview
Work history
Education
Skills
Timeline
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Sarah Lemon

Norwich,Norfolk

Summary

Highly driven and motivated sole proprietor managing a successful business in the domestic cleaning industry. Achieved high customer satisfaction resulting in repeat business through reliable service and attention to detail. Strong organisational skills complemented by previous experience in sales and retail management, driving significant revenue growth and fostering client relationships.

At an exciting juncture, focusing on a challenging new career path as daughters mature. Desiring position within a dynamic, focused team that both challenges and supports future advancement.

Overview

22
22
years of professional experience
2
2
years of post-secondary education

Work history

Self Employed Cleaner

SpitSpot Domestic Cleaning Services
Norwich, Norfolk
06.2017 - Current
  • Eight years experience in running and growing profitable business.
  • Managing large, diverse and loyal client base in and around Norwich area.
  • Responsible for over 20 properties. Trusted to work autonomously and secure properties upon completion.
  • Highly self motivated and driven to continuously deliver exceptional service and exceed client expectations.
  • Exceptional time management skills, accomplishing multiple tasks within specified time frame.
  • Flexible and adaptable to all situations and needs, often carrying out additional requests at short notice.
  • Excellent communication skills both verbal and written, organising dynamic work schedule to ensure optimal client satisfaction.
  • Adhering to health and safety regulations to maintain safe environment for client and their families.
  • Excellent hazard awareness with confidence to risk assess within changing work environments, implementing relevant control measures where appropriate.
  • Achieves spotless results within working time frames to meet individual client needs.

Restaurant/Pub manager

Marstons
Norwich, Norfolk
06.2015 - 06.2017
  • Responsible for overseeing day to day running of busy restaurant/ bar.
  • Managing team of over 20 staff, delivering excellent customer service and professionalism.
  • Accredited with South Norfolk Personal Licence, as result of demonstrating exceptional commitment and knowledge within hospitality sector.
  • Executed quality control measures for maintaining service standards both within restaurant and kitchen environment, guaranteeing adherence to hygiene regulations.
  • Supervised staff performance, identified areas for improvement, offering support within role by providing additional training.
  • Resolved customer complaints promptly and in professional manner, to enhance customer satisfaction.
  • Fostered team spirit amongst staff members through effective communication and leadership.
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Led by example in providing customers with attentive, professional restaurant service, frequently obtaining most positive customer feedback surveys.
  • Recruited and trained high-performing team members to deliver faultless customer service.
  • Handled cashing up procedures, identifying and resolving differences between accounting information and cash drawer.

Full Time Caregiver

Norwich
Norwich, Norfolk
07.2007 - 06.2015

Mortgage Advisor

Central Capital PLC
Norwich, Norfolk
04.2006 - 06.2007
  • Ensured compliance with regulatory standards across all procedures.
  • Streamlined application process to improve client experience.
  • Educated clients on diverse mortgage products to facilitate informed decisions.
  • Delivered exceptional customer service throughout mortgage loan process.
  • Cultivated strong client relationships through personalised care and advice.
  • Assessed clients' financial situations to evaluate readiness for mortgage applications.
  • Secured affordable mortgage options tailored to client needs, driving satisfaction rates.

Sales Manager

DFS
Norwich, Norfolk
06.2003 - 04.2006
  • Secured revenue exceeding £1.1 million as award-winning sales manager for region.
  • Achieved recognition for outstanding sales performance within territory.
  • Guided sales team in up-selling and cross-selling to enhance customer value.
  • Liaised with customers, suppliers and warehouse staff to ensure optimal customer experience.
  • Directed daily operations in absence of general manager, resolving service, supplier and delivery matters.

Education

CeMAP - Finance

The London Institute of Banking
Norwich, Norfolk
2006 - 2006

A-Levels - English Literature

Hewett Sixth Form
Norwich, Norfolk
1997 - 1999

A-Levels - Performing Arts

Hewett Sixth Form
Norwich, Norfolk
1997 - 1999

GCSEs - Maths, English, Science, Geography, PE, Catering, French

Hewett High School
Norwich, Norfolk
09.1995 - 07.1997

Skills

  • Exceptional time management
  • Flexibility and adaptability
  • Proven teamwork and leadership skills
  • Critical Thinking
  • Highly self-motivated work ethic
  • Professional, compassionate communication skills
  • Computer literate, proficient using variety of in-house software systems

Timeline

Self Employed Cleaner

SpitSpot Domestic Cleaning Services
06.2017 - Current

Restaurant/Pub manager

Marstons
06.2015 - 06.2017

Full Time Caregiver

Norwich
07.2007 - 06.2015

Mortgage Advisor

Central Capital PLC
04.2006 - 06.2007

Sales Manager

DFS
06.2003 - 04.2006

GCSEs - Maths, English, Science, Geography, PE, Catering, French

Hewett High School
09.1995 - 07.1997

CeMAP - Finance

The London Institute of Banking
2006 - 2006

A-Levels - English Literature

Hewett Sixth Form
1997 - 1999

A-Levels - Performing Arts

Hewett Sixth Form
1997 - 1999

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Sarah Lemon