Sarah Lamont
Streatham Hill,London
Summary
Experienced membership manager and administrator with a strong background in film and television, property management, and office operations, focusing on team coordination, member support, compliance, and process improvement. Skilled in clear communication, organisation, and the ability to adapt quickly to new challenges and manage multiple priorities.
Overview
41
41
years of professional experience
Work history
Membership Manager
British Film Designers Guild (BFDG)
03.2021 - Current
- Manage end-to-end membership services including applications, renewals, upgrades, and cancellations.
- Main point of contact for all member communications.
- Administer financial processes including VAT invoicing, reconciliation and monthly income reporting.
- Chair the Admissions Committee: vet applications, manage endorsements, and liaise with applicants.
- Lead on insurance communications, GDPR compliance, and maintenance of procedure documents.
- Coordinate member engagement across events (AGM, Awards), surveys, and benefit programmes.
- Oversee website updates and ensure membership system accuracy and efficiency.
Director
Thatch Residential
01.2018 - 02.2021
- Rebranded business, launched new office and website, and broadened service offering.
- Managed lettings processes, payments and financial reporting and ensured legislative compliance.
- Set up and maintained administrative systems and customer database (Gnomen CRM).
Office Manager / Sales & Lettings Administrator
Pickwick Estates | Hamptons International | Thatch & Co
09.2005 - 01.2018
- Ran daily operations, managed sales and lettings processes and staff management.
- Produced weekly financial reports and ensured compliance with changing lettings legislation.
- Maintained property databases.
Production Coordinator & Assistant Roles
BBC & Film/TV Industry
01.1985 - 12.1997
- Worked across various roles in film and television, including on productions such as Brassed Off, GoldenEye, and Elizabeth.
- Supported producers and directors in administrative and coordination roles.
- Managed production office logistics, including large-scale travel and shipping arrangements.
- Produced call sheets, reports, and facilitated cross-department communication.
Skills
- Membership & CRM Management
- Financial Admin & Invoicing
- Events & Committee Coordination
- Compliance & Data Handling
- Office & Workflow Management
- Google Workspace & Microsoft Office
- Website & Social Media Admin
- Process Improvement & Documentation
- CRM & Database Management
Timeline
Membership Manager
British Film Designers Guild (BFDG)
03.2021 - Current
Director
Thatch Residential
01.2018 - 02.2021
Office Manager / Sales & Lettings Administrator
Pickwick Estates | Hamptons International | Thatch & Co
09.2005 - 01.2018
Production Coordinator & Assistant Roles
BBC & Film/TV Industry
01.1985 - 12.1997
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