Sarah Kettel

I have over 16 years of experience across the hospitality industry in leadership positions, affording me insight into all elements of food preparation and product safety, direct to customer sales, and more recently the management and integration of multiple brands into the Cloud Kitchens commercial kitchen network.

Cloud Kitchens is one of the world’s largest operators of commercial kitchens. My role as European Kitchen Onboarding Manager placed me at the centre of the Company’s technical operations team. I was responsible for ensuring all the myriad of brands and activities across Europe operate within the required health and safety and food preparation standards of the region in which they operate. I liaised with each brand immediately from the point of their engagement with the Company to understand their operational requirements, and I ensured that their path to opening is achieved not only within the appropriate legislative structure, but also within the correct physical environment, with the correct tools, and in the most efficient and cost effective manner.

My current position as European Head of Client Operations requires me to devise new operating models within the Company to improve efficiency and to ensure compliance with food safety standards across 6 key European markets. I have implemented numerous projects using my understanding of Artificial Intelligence gained through an Oxford Said Business School course undertaken in 2022 which has allowed me to optimise and automate processes. These projects have directly created revenue for the Company, and generated significant goodwill amongst our customer brands ensuring long term business relationships.

As Head of a team covering six European countries, with support functions in the USA and Asia, I have developed leadership and management skills reflecting the wide variety of personalities and working practices within the Company. Through implementing training processes and regular communication both face to face and virtually, my teams feel empowered to work towards our common goals.

Whilst at Cloud Kitchens I have built a personal relationship with and on boarded over 200 individual brands to the business. These brands have benefited from my diligent approach and the experience I have gained both whilst being promoted through the ranks of the Company, and when previously running my own successful food businesses.

For 5 years leading up to the pandemic I owned and ran a catering business called Louisiana Chilli Shack. Starting from one stall at Camden Market, I grew the business to operating from 9 locations across London and serving direct customers, and catering over 600 office lunches a month.

I have a unique understanding of food preparation and hospitality from both a corporate perspective, as the chef in the kitchen, and as the small business owner.

• Swimming
• Walking
• Food history
• Socialising
• Writing