Sarah Kelly
Sandown,Isle of Wight
Summary
A compassionate, understanding and motivated person, with understanding of confidentiality, safeguarding and the importance of data protection. Manages crisis situations with empathy and professionalism, ensuring safety and comfort. Cultivates trusting relationships to foster an environment of understanding and support.
Dynamic professional skilled in developing and implementing programmes that enhance academic and emotional wellbeing. Facilitates sessions on sensitive topics, adapting materials to meet diverse needs. Collaborates with teams to create inclusive environments and uphold confidentiality.
Motivated professional demonstrating strengths in emotional support and relationship building. Adapts to changing demands through effective communication and crisis management. Committed to fostering positive experiences and contributing to team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Samaritan
The Samaritans
Newport, Isle of Wight
07.2024 - Current
- Provide confidential emotional support to service users in distress via phone and email.
- Manage sensitive and crisis situations with empathy and professionalism.
- Respond calmly and effectively to high-pressure and sensitive situations.
Singer
Self employed
, Isle of Wight
07.2022 - Current
- Performed at music events, private parties, pubs and restaurants, utilising knowledge of melody, rhythm and voice production to compile tailored set lists, individualising performances to sustain audience interest.
- Assessed audience reactions during live performances to adapt song selection and enhance overall engagement in real time.
- Coordinated performances with a multidisciplinary team and worked with other singers to provide harmonies, to enhance performances and vocal ranges.
- Cultivated professional relationships with venue managers, sound engineers, and key industry personnel, securing future performance opportunities.
- Learnt new music genres to supplement existing skills, and attract new fans.
Student Support
The Isle of Wight college
Newport, Isle of Wight
10.2022 - 12.2023
- Developed and implemented student support programmes to enhance academic, future, and mental wellbeing outcomes.
- Collaborated with colleagues to customise materials and approaches addressing the emotional, educational, and developmental needs of all learners.
- Facilitated sessions on sensitive topics, fostering an atmosphere of professionalism and empathy.
- Assessed group dynamics, individual needs, and potential triggers to create a safe, supportive environment.
- Adapted session content and delivery methods to ensure accessibility and inclusion for diverse groups, and age ranges.
- Upheld confidentiality while reporting concerns to safeguarding teams.
- Completed detailed evidence-based reports to support student referrals to disability panels.
- Worked collaboratively with staff and external professionals to compile accurate documentation for disability support processes.
Unqualified teacher and cover supervisor
The Bay Secondary School
Sandown, Isle of Wight
05.2016 - 09.2022
- Took on long-term cover within the English department within six months, demonstrating reliability, adaptability, and the ability to meet staffing needs quickly.
- Maintained trusting student relationships by providing both educational and emotional support to students.
- Cultivated positive relationships with students, parents, teachers, and management, fostering a supportive learning environment.
- Facilitated a positive learning environment by applying classroom management techniques effectively, fostering student respect and cooperation.
- Used varying teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling, and clear instruction.
- Adapted teaching methods and instructional materials to meet students' varying needs, interests, and abilities, promoting inclusive education.
- Planned and implemented lessons utilising variety of teaching strategies to meet diverse student needs.
- Created lesson plans in accordance with national curriculum and school-wide curriculum standards.
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
- Assessed student performance to pinpoint areas for improvement, tailoring support strategies to enhance learning outcomes.
- Monitored progress through classwork, coursework and project marking to provide extra support for struggling students.
- Tutored students in one-to-one and small group sessions to progress learning.
- Counselled students working through educational, personal and behavioural problems.
- Collaborated with parents and guardians during parent-teacher meetings to discuss student progress and address concerns.
- Provided positive feedback to instil confidence in students.
- Set and communicated ground rules for classroom to encourage respect and personal responsibility.
- Engaged in school committees and working groups, contributing to the development of policies and initiatives that improved school environment and community relations.
- Designed presentations, visual aids and worksheets to enhance learning experience.
- Simplified complex theory through clear, relevant teachings.
- Demonstrated resilience and a positive attitude when responding to changing expectations and diverse classroom environments.
- Served as a secondary school cover teacher, providing support across various departments and subjects.
Food Service Worker
The Scullery
Shanklin, Isle of Wight
09.2015 - 04.2016
- Prepared and served food in a fast-paced environment, adhering to health and safety standards.
- Monitored food temperatures during storage and preparation, ensuring compliance with food safety regulations.
- Maintained cleanliness and organisation in the kitchen and food service area, following strict hygiene protocols.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Cultivated customer loyalty by personalising service to individual needs and remembering names and preferences.
- Input customer orders and processed payments for foods and beverages.
- Adapted to busy periods by working efficiently under pressure, maintaining composure and quality.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Built strong rapport with regular customers, creating a welcoming and friendly dining environment.
- Maintained extensive knowledge of menu range to answer queries including allergens, ingredients and pricing.
- Assisted kitchen staff in preparing ingredients for service before opening, including portioning, washing and peeling.
- Utilised manual tools and electric appliances for food preparation tasks.
- Operated kitchen appliances safely and responsibly to reduce risk.
Learning Disability Support Carer
Ryde House
Ryde , Isle of Wight
02.2015 - 04.2015
- Assisted individuals with disabilities in completing daily living tasks, promoting independence and dignity.
- Motivated service users to develop skills for independence and community engagement.
- Provided emotional support and companionship, fostering a trusting and supportive relationship with clients.
- Developed trusting relationships with service users, advocating effectively for their needs and rights.
- Calmed individuals exhibiting violent and aggressive behaviour through effective communication techniques.
- Built trusting relationships through understanding requirements and providing attentive support to enhance client wellbeing.
- Responded promptly to emergencies by providing first aid and contacting emergency services.
Education
Bachelor of Science - Psychology
The Open University
Isle of Wight2025
A-Levels - Psychology
The Isle of Wight College
Isle of Wight 2002
A-Levels - English Language
The Isle of Wight College
Isle of Wight 2002
A-Levels - English Literature
Sandown High School
Isle of Wight 2001
A-Levels - Religious Studies
Sandown High School
Isle of Wight 2001
GCSEs - English Literature
Sandown High School
Isle of Wight 1999
GCSEs - English Language
Sandown High School
Isle Of Wight 1999
GCSEs - Maths
Sandown High School
Isle of Wight 1999
GCSEs - Science
Sandown High School
Isle of Wight 1999
GCSEs - French
Sandown High School
Isle of Wight 1999
GCSEs - Drama
Sandown High School
Isle of Wight 1999
GCSEs - Child Care
Sandown High School
Isle of Wight 1999
GCSEs - Geography
Sandown High School
Isle of Wight 1999
Skills
- Crisis management
- Emotional support
- Collaborative performance
- Young person advocacy
- Relationship building
- Confidential reporting
- Team collaboration
- Adaptable communication
- Conflict resolution
- Program development
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Public speaking
- Analytical and critical thinking
- Strategic planning
- MS Office Suite
- Project planning and coordination
- Deadline management
Certification
- 10 years of safeguarding training
- First aid and CPR trained
- Suicide awareness training
- FGM training
Timeline
Samaritan
The Samaritans
07.2024 - Current
Student Support
The Isle of Wight college
10.2022 - 12.2023
Singer
Self employed
07.2022 - Current
Unqualified teacher and cover supervisor
The Bay Secondary School
05.2016 - 09.2022
Food Service Worker
The Scullery
09.2015 - 04.2016
Learning Disability Support Carer
Ryde House
02.2015 - 04.2015
Bachelor of Science - Psychology
The Open University
A-Levels - Psychology
The Isle of Wight College
A-Levels - English Language
The Isle of Wight College
A-Levels - English Literature
Sandown High School
A-Levels - Religious Studies
Sandown High School
GCSEs - English Literature
Sandown High School
GCSEs - English Language
Sandown High School
GCSEs - Maths
Sandown High School
GCSEs - Science
Sandown High School
GCSEs - French
Sandown High School
GCSEs - Drama
Sandown High School
GCSEs - Child Care
Sandown High School
GCSEs - Geography
Sandown High School