Sarah Keenan
Coleraine,Londonderry
Summary
Dedicated professional with a strong foundation in customer service, known for maintaining a courteous manner. Experienced in working with a variety of people and building rapport easily. Demonstrates excellent organisational and time management skills, with the ability to adapt and efficiently multitask. Proficient in Microsoft Office Suite, confident in handling calls and emails, and committed to upholding personal and company integrity.
Overview
25
25
years of professional experience
17
17
years of post-secondary education
Work history
Band 2 Customer Support Executive
Bathshack
06.2024 - Current
- Answer calls & emails on Zendesk and other sales portals. Listen and answer questions to identify issues. Handle escalation calls.
- Mentor role offering support and guidance to new colleagues.
- Liaise with other departments regarding stock ETA's, deliveries.
- Raise warranty claims with suppliers.
- Create replacement orders and raise refunds.
- Keyholder – open and close store.
- 2nd First Aid Appointed Person for Coleraine
- Use Microsoft Office for communication with colleagues and customers.
Showroom Sales Executive
Bathshack
05.2024 - 05.2026
- Welcome customers in a friendly and timely manner.
- Ask questions to uncover and understand customer needs and overcome any potential objections.
- Assist customers with queries and offer advice.
- Keep up to date with features and benefits of products.
- Keyholder – open and close store.
- Process orders using CRM system in person and via telephone.
- Travel to other showrooms when required to cover.
- Use Microsoft Office and Teams for communication with colleagues and customers.
- Use KPI awareness to drive sales and obtain targets.
- First Aid appointed person.
- Adhere to Health and Safety guidelines including manual handling.
- Participate in general housekeeping duties to maintain store cleanliness.
Assistant manager
KFC
Coleraine
09.2022 - 10.2022
- Responsible for daily stock takes.
- Serve customer and take payments on tills.
- Maintain cleanliness and adhere to Health & Safety guidelines.
- Attended leadership workshops.
Co-ordinator
Nando’s Chickenland Limited
05.2022 - 09.2022
- Co-ordinating food from all stations.
- Compliance of all Health and Safety regulations.
- Seating and serving customers & taking on orders on tills.
- Maintaining cleanliness of all areas.
Cover Receptionist
Riada Resourcing, Lakeland Dairies
04.2022 - 04.2022
- Answered/forwarded on calls and emails from staff and public.
- Opened and forwarded incoming post. Franked outgoing post.
- Photocopied and scanned documents.
- Used Microsoft Teams for communication.
- Responsible for signing in all visitors to site and ensuring all relevant forms filled out for access.
- Assisted HR assistant in updating electronic and paper staff files.
Supervisor
Purepay Retail LTD The Edinburgh Woollen Mill
01.2020 - 03.2022
- Keyholder – opened and closed store.
- Performed all sales assistant duties.
- Processed weekly stock deliveries – booking it on computer system, ensured that all expected stock had been delivered and report any queries if necessary.
- Performed general admin duties such as, phoning, filing, taking pictures and uploading them online.
- Responsible for day-to-day operation of store in Managers absence.
- Assisted in training new colleagues.
- Attended phone conference calls with Area Managers and other stores in UK/Ireland.
- Recorded daily figures from North/South Ireland, collated the figure and reported to England based Area Manager.
- Responsible for writing weekly trade report in Managers absence.
- Handled inquiries from customers and other stores, communicating throughout the company via phone and Outlook.
- Had awareness of KPIs.
- Dressed windows.
- Sourced items from other stores when necessary.
- Adhered to health and safety guidelines and ensured they were implemented e.g., by displaying warning signs such as "wet floor" signs when appropriate.
Sales Assistant
The Edinburgh Woollen Mill LTD
Coleraine
09.2017 - 01.2020
- Communicated with customers to assist them make purchases. Placed online orders when required.
- Unpacked delivery.
- Participated in yearly stocktake.
- Processed payment, refunds and exchanges on till.
- Participated in store cleaning duties.
- Restocked merchandise.
General Assistant
Fantasy Island
Portrush
04.2001 - 08.2003
- Operated tills and took payments from customers in reception and cafe.
- Made bookings via phone and in person.
- Supervised children on play frame.
- Coordinated parties and ensured that they ran to schedule.
- Operated rides.
- General housekeeping duties.
Education
Level 4 Award - Laser and Light Treatment for Hair Removal, Laser and Light treatment for Skin Rejuvenation
NWRC
Limavady 09.2016 - 03.2020
Level 3 Award - Beauty Therapy
City & Guilds
Level 2 Diploma - Hair and Beauty
City & Guilds
Level 2 - Event Management, Fundraising for Voluntary Sector
CRUN
Coleraine 09.2013 - 04.2014
European Computer Driving Licence - Levels 1 & 2
West Bann Development
09.2004 - 09.2005
AS Level - English Literature, Media Studies, Religious Studies
Coleraine High School
Coleraine 09.1997 - 06.2003
GCSE - Art & Design, Mathematics, Religious Studies, English, English Literature, French, History, Double Award Science
Coleraine High School
Coleraine 09.1997 - 06.2003
Skills
- Excellent customer service skills, maintaining courteous manner to all customers
- Ability to adapt and efficient at multi tasking
- Positive and friendly attitude
- Good organisational skills
- Good communication and time management skills
- Confident in answering calls and responding to emails
- Strive to maintain personal & company integrity
- Competent in Microsoft Office Suite
Voluntary Positions
- Rayannes Beauty Salon, Beauty Therapist, Coleraine, 2016-09, 2020-03, Booked appointments via phone, social media and in person., Carried out consultations and advised on aftercare regarding treatments., Took payments from clients., Worked within appointment times., Cleaned treatment and general areas complying with health and safety procedures., Responsible for maintaining client confidentiality.
- Coleraine Provincial Players, Fairy Coach, Coleraine, 2010-09, 2018-05, Coached children and responsible for them during rehearsals and performances., Took membership payments., Responsible for sourcing backing tracks., Responsible for collecting, collating personal information and storing all confidential information correctly. And liaising with parents/guardians and other club members., Participated in child protection training., Sold tickets via an electronic booking system.
- Killowen PTA, Treasurer, Coleraine, 2008-09, 2016-09, Kept accounts and maintained up to date records of PTA finances. Banked all monies in a timely manner. Reported income and expenditure after events., Helped organise all aspects of fundraising events and organised floats. Complied with school policies and procedures.
- Ballysally Youth Club, Youth Worker, Coleraine, 2005-09, 2006-04, Worked under direction of Lead Youth Worker and complied with all legislation., Set up activities, supervised members and took payments from club members., Kept basic accounts of income and expenditure for club.
Additional information
Hold a driving licence
Timeline
Band 2 Customer Support Executive
Bathshack
06.2024 - Current
Showroom Sales Executive
Bathshack
05.2024 - 05.2026
Assistant manager
KFC
09.2022 - 10.2022
Co-ordinator
Nando’s Chickenland Limited
05.2022 - 09.2022
Cover Receptionist
Riada Resourcing, Lakeland Dairies
04.2022 - 04.2022
Supervisor
Purepay Retail LTD The Edinburgh Woollen Mill
01.2020 - 03.2022
Sales Assistant
The Edinburgh Woollen Mill LTD
09.2017 - 01.2020
Level 4 Award - Laser and Light Treatment for Hair Removal, Laser and Light treatment for Skin Rejuvenation
NWRC
09.2016 - 03.2020
Level 2 - Event Management, Fundraising for Voluntary Sector
CRUN
09.2013 - 04.2014
European Computer Driving Licence - Levels 1 & 2
West Bann Development
09.2004 - 09.2005
General Assistant
Fantasy Island
04.2001 - 08.2003
AS Level - English Literature, Media Studies, Religious Studies
Coleraine High School
09.1997 - 06.2003
GCSE - Art & Design, Mathematics, Religious Studies, English, English Literature, French, History, Double Award Science
Coleraine High School
09.1997 - 06.2003
Level 3 Award - Beauty Therapy
City & Guilds
Level 2 Diploma - Hair and Beauty
City & Guilds