Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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SARAH KEELING

Sutton in Ashfield,Nottinghamshire

Summary

International Account Manager with a strong background in client relations and sales strategy. Bringing 3 years of accomplishment in sales and account relations and the proven ability to identify growth opportunities and enhance customer satisfaction. Skilled in building global relationships and collaborating with cross-functional teams to achieve business objectives.

Overview

23
23
years of professional experience
1
1
year of post-secondary education

Work history

International Account Manager

RM Resources (t/a TTS)
12.2023 - 07.2025
  • Identifying key prospects and partnerships in your agreed territory, regularly reporting on activity to ensure sales are delivered in line with targets.
  • Promote sales of best-selling products whilst actively looking for opportunities to extend our range.
  • Submit a monthly order intake forecast and re-forecasts to reflect customer feedback and market insight, driving customer performance to hit revenue targets.
  • Ensure that customer account information is accurate and kept up to date.
  • Build strong global relationships with educational stakeholders to identify and secure mid-term and near-term growth opportunities.
  • Actively network with educationalists, influencers, researchers, and advisors to seek out opportunities to grow the TTS brand.
  • Communicate effectively with cross functional teams, sharing information as necessary.
  • Submit annual product forecast and review monthly with the planning team.
  • Create, propose, and manage customer marketing timelines, identifying opportunities to maximise sales.

International Sales Executive

RM Resources
02.2022 - 12.2023
  • Support International Sales Manager to execute comprehensive global sales channel strategy that secures profitable and sustainable growth in existing global territories.
  • Work closely with the Sales Support and Customer Service teams to monitor and manage order performance in line with company KPIs.
  • Contribute to team marketing initiatives and share ideas in weekly team meetings.

Onboarding Co-ordinator / Sales Support / Key Accounts Advisor / Quality Control

RM Resources
01.2010 - 02.2022
  • Completed quotation requests and price comparisons.
  • Update customer account details - pricing, discounts and contractual information via internal systems.
  • Onboarding of new agreements for high priority customers including, Framework Providers, Nursery Groups and Multi Academy Trusts.
  • Responsible for the ongoing management of customer accounts and liaise with internal stakeholders from mobilisation to completion.
  • Managed sample requests for the Global Commercial Sales division and direct customers, for worldwide despatch.
  • Identified, collated, and presented product information for high priority Distributor customers such as imagery, compliance data, quality certification, volumetrics etc.
  • Management of new customer queries, qualifying leads and referrals to correct stakeholders.
  • Support with both public and private sector tenders for the ongoing business development of the company.
  • All aspects of a customer service position.

Contract & Pricing Co-ordinator

Homecraft Rolyan
11.2009 - 12.2009
  • Responsible for the implementation and maintenance of pricing and contract specifications for both new and existing contracts.

Administrator / Health & Safety Co-ordinator

Nomenca Limited
, Nottinghamshire
10.2002 - 09.2009
  • Main responsibilities were to support Senior Management within Health & Safety; from collating data to ensuring sites were equipped to begin contractual work.
  • Quality Control maintenance and responsibility of overseeing internal Audits in line with British Standards, critical to the business to ensure accreditations were kept.
  • Coordinated administrative tasks for smoother office operations.
  • Liaised with internal and external auditors, facilitated smooth audit processes.
  • Fostered collaboration with effective communication strategies.

Education

Foundation Degree - Business and Management

Leeds University
01.2008 - 06.2009

BSI Internal Auditors Certificate - undefined

Environmental Management Certificate - undefined

GNVQ - Intermediate

Business Administration

NVQ Business Administration - Level 2 & 3

NVQ Customer Service - Level 3

NVQ Team Leading - Level 2

RSA Word / Text / Medical / Legal Processing - undefined

LII+III

GCSE - Passes A - D

Skills

  • Time management efficiency
  • Customer Service
  • Account management
  • Relationship-building and management
  • B2B sales
  • Product Development
  • Negotiation Skills
  • Marketing Analysis

Affiliations

Anything that involves being outdoors - walking, running, exploring.

Timeline

International Account Manager

RM Resources (t/a TTS)
12.2023 - 07.2025

International Sales Executive

RM Resources
02.2022 - 12.2023

Onboarding Co-ordinator / Sales Support / Key Accounts Advisor / Quality Control

RM Resources
01.2010 - 02.2022

Contract & Pricing Co-ordinator

Homecraft Rolyan
11.2009 - 12.2009

Foundation Degree - Business and Management

Leeds University
01.2008 - 06.2009

Administrator / Health & Safety Co-ordinator

Nomenca Limited
10.2002 - 09.2009

BSI Internal Auditors Certificate - undefined

Environmental Management Certificate - undefined

GNVQ - Intermediate

Business Administration

NVQ Business Administration - Level 2 & 3

NVQ Customer Service - Level 3

NVQ Team Leading - Level 2

RSA Word / Text / Medical / Legal Processing - undefined

LII+III

GCSE - Passes A - D

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SARAH KEELING