Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sarah Juan

Barcelona

Summary

I am a highly organized professional who possesses great communication, problem-solving, and multitasking skills with 13 years of experience. Furthermore I am an expert in trouble shooting and providing solutions. SAP and order management is one of my biggest strengths in my current role. Living abroad in London, New York and Australia has perfected my English and given me further work experience in working with different people from all over the world. A big passion of mine is to assist animals in need, therefore I have also completed several diplomas and work every week in a local shelter since many years.

Currently I am learning to improve my analytical skills as well as getting into the topic of data mining and data visualization and how to produce useful and knowledge based documentation in a company setting

Overview

14
14
years of professional experience
4
4
Certification

Work History

Client Services Specialist

Autodesk
04.2018 - Current
  • Build strong relationships with our partners and resellers to adequately assist them in need of guidance, updates and processes
  • Collaborate with cross-functional teams to provide solutions that meet specific client needs
  • Offer troubleshooting advice to assist customers with technical issues and navigate smooth outcome
  • Assisted 2 years in internal audits for order processing to ensure quality that we provide to clients/partners are in compliance of the industry standards
  • Process daily escalations and making sure all of our incoming orders are booked in a timely manner
  • Work on reports to maintain our client data and assure that information is up to date across the systems

Trip Experience

Airbnb
01.2017 - 04.2018
  • Mediated between guests and the hosts in crisis situations to provide timely assistance and ensure satisfactory solutions for both of them when complex problems or emergencies arose
  • Managed challenging customer situations professionally and calmly
  • Provided helpful tips and suggestions to travelers, resulting in increased satisfaction with their trips
  • Assisted clients in research of alternative accomodations respecting their needs and preferences

IT Helpdesk

BMW
09.2016 - 01.2017
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Efficiently resolved technical issues through phone and by screen assist

Education

International Communication in Economics

School of Economics And Fashion

Skills

  • Flexible and Adaptable
  • Troubleshooting
  • Organization
  • Task Prioritization
  • Effective Communication
  • Problem Solving
  • Order Fulfillment
  • Conflict Mediation
  • Quality Control
  • Technical Support
  • Salesforce
  • SAP

Languages

German
Native language
English
Proficient
C2
Spanish
Intermediate
B1

Certification

  • Proficiency Academic Semester Program in New York

  • Animal Welfare Diploma
  • Canine Communication Diploma
  • Feline Behavior and Psychology Diploma

Timeline

Client Services Specialist

Autodesk
04.2018 - Current

Trip Experience

Airbnb
01.2017 - 04.2018

IT Helpdesk

BMW
09.2016 - 01.2017

International Communication in Economics

School of Economics And Fashion

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Sarah Juan