Sarah Johnson
Adminstrator
Reading,West Berkshire
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
I am seeking to transfer these skills for a new role in Accounts/Payroll field and I am currently studying AAT level 2/3 in Accounting.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Care Adminstrator
Bellway Homes
Reading, Berkshire
02.2024 - Current
- Support the Customer Care Department with administration support such as producing reports , spreadsheets, filing, diary management, organising meeting and general administration.
- Record and input pre/post legal paperwork received from Site onto the Company's system.
- Handle telephone and email enquires from customers.
- Support the Head of Customer Care with various ad hoc administrative duties.
- Provide relief switchboard and reception cover as and when required.
Administrative assistant
Alan Hadley Ltd
Theale, Berkshire
11.2019 - 02.2024
- Responsible for taking calls from customers, identifying their requirements and providing information and advice
- Processing orders via email, phone and online.
- Responsible for generating invoices, checking each invoice for accuracy and maintaining invoice log.
- Assisted Company accountant in collecting outstanding payments
- Assisting the drivers and site staff with any queries.
- Monitoring general supplies and stationary and ordering when necessary.
Customer service assistant
Sainsburys
Calcot, Berkshire
11.2011 - 11.2019
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Completed purchases with cash, credit and debit payments.
- Verified customer's age for restricted items by checking their ID.
- Practised safe and secure stock handling methods, reducing product damage and loss.
- Calmly managed and escalated customer comments, feedback and complaints as appropriate.
- Maximised sales and prevented waste by discounting items due to go out of date in line with company procedures.
- Assisted Department Manager with staff rotas ensuring all shifts were covered to achieve smooth running of the department
- Complied with company policies and food regulations for customer health and safety.
Education
GCSEs -
Theale Green School
Reading 09.1985 - 06.1990
Skills
- Customer Service
- Time management
- Problem solving
- Flexibility
- Communication skills
- Customer-focused
Timeline
Customer Care Adminstrator
Bellway Homes
02.2024 - Current
Administrative assistant
Alan Hadley Ltd
11.2019 - 02.2024
Customer service assistant
Sainsburys
11.2011 - 11.2019
GCSEs -
Theale Green School
09.1985 - 06.1990
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