Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

SARAH JOHNSON

Market Harborough

Summary

Organised, empathetic and purpose-driven, with a background in digital project and account management and a growing focus on mental health. I’ve spent the last few years leading projects, managing client relationships and working across teams - building strong communication, problem-solving and organisational skills.

I’ve completed my Level 2 Certificate in Counselling Skills and start Level 3 this autumn. I’m also training as a Shout crisis text line volunteer. These experiences have deepened my understanding of the challenges people face and strengthened my drive to help create change at a systems level. I'm now looking for a role where I can bring together my strategic mindset, empathy and communication skills to make a meaningful impact.

Overview

19
19
years of professional experience

Work history

Ecommerce Account Manager

Next
08.2023 - 07.2025
  • Main point of contact between JoJo Maman Bébé and internal teams at Next
  • Managed digital projects, marketing activity and website updates
  • Coordinated cross-functional teams to deliver on time and to brief
  • Prioritised digital roadmap and led key go-live activity
  • Maintained clear communication and strong stakeholder relationships

Ecommerce Trading Manager

Next
04.2022 - 08.2023
  • Led digital trading and campaign planning for Reiss and Next womenswear
  • Delivered onsite promotions and seasonal updates to boost engagement
  • Managed digital marketing calendar across SEO, CRM and content teams
  • Worked with UX and design to improve customer experience and journeys

Ecommerce Trading Assistant

Next
04.2017 - 04.2022
  • Identified commercial opportunities through analysis of online data and behaviour
  • Supported digital trading with a focus on insight-led execution
  • Planned seasonal activity to drive conversion and improve user experience
  • Worked with product teams to align launches and shape content strategy

Ecommerce Content Editor (Contract)

Next
12.2016 - 04.2017
  • Managed website content using CMS/XML, ensuring accuracy and supporting key product launches
  • Resolved live site issues and streamlined content processes to improve user experience and efficiency

Founder

Giling & White Bridal & Miss White Bride
09.2012 - 04.2017
  • Established and expanded a successful bridal boutique and Shopify e-commerce brand from inception.
  • Developed a robust brand identity and digital presence through strategic execution.
  • Cultivated a loyal customer base using targeted marketing initiatives.

Assistant Merchandiser

Watches of Switzerland Group PLC
11.2007 - 06.2012
  • Supported merchandise planning and trading decisions for leading luxury watch and jewellery brands.

Researcher

Retail Map
07.2006 - 11.2007
  • Delivered key insights and market research to support retail strategies for key high street retailers both nationally and internationally.

Education

Level 3 Counselling Studies
04.2001 -

Shout Crisis Volunteer Training

Level 2 Counselling Skills
01.2025 - 05.2025

Skills

  • Digital project coordination
  • Client relationship management
  • Cross-functional team collaboration
  • Content execution and brief writing
  • Stakeholder engagement
  • Website trading and campaign planning
  • E-commerce CMS and Shopify expertise
  • Digital marketing strategy
  • Process optimization
  • Problem-solving skills
  • E-commerce strategy development
  • Content management systems
  • Team leadership

Affiliations

  • Running and fitness – for focus, routine and mental clarity
  • Reading – especially psychology, memoir and wellbeing
  • Mental health and personal development
  • Volunteering and giving back through support work
  • Travel – love exploring new places and perspectives

References

References available upon request.

Timeline

Level 2 Counselling Skills
01.2025 - 05.2025

Ecommerce Account Manager

Next
08.2023 - 07.2025

Ecommerce Trading Manager

Next
04.2022 - 08.2023

Ecommerce Trading Assistant

Next
04.2017 - 04.2022

Ecommerce Content Editor (Contract)

Next
12.2016 - 04.2017

Founder

Giling & White Bridal & Miss White Bride
09.2012 - 04.2017

Assistant Merchandiser

Watches of Switzerland Group PLC
11.2007 - 06.2012

Researcher

Retail Map
07.2006 - 11.2007

Level 3 Counselling Studies
04.2001 -

Shout Crisis Volunteer Training
SARAH JOHNSON