Sarah Jane White
Solihull
Summary
Accomplished HR professional with extensive expertise in division coordination, performance management, and talent acquisition. Demonstrates proficiency in recruitment tools, onboarding processes, and HR software mastery. Skilled in organisational development, confidentiality maintenance, and diversity and inclusion management. Adept at designing training programmes and implementing e-learning development tools to enhance employee engagement and career pathway mapping. Committed to driving workforce planning and policy development while maintaining high standards of people management and negotiation tactics.
Overview
8
8
years of professional experience
Work History
Apprentice Manager
BMW Group
Coleshill, Warwickshire
05.2024 - Current
- Coordinated employee training, apprenticeships, and onboarding programs while tracking learning objectives and performance evaluations.
- Streamlined operational processes, recruitment, and succession planning to enhance team communication and improve department efficiency.
- Promoted diversity and inclusion, maintained detailed records, and optimized HR systems for better data access and retention strategies.
- Oversaw talent acquisition, job fairs, salary reviews, disciplinary management, and facilitated professional growth within teams.
L&D Coordinator/HR Generalist
Colas LTD
Solihull, West Midlands
05.2022 - 03.2024
- Partnered with business leaders to identify training needs, coordinate performance progression, and manage competency frameworks, industry scheme cards, and training matrices.
- Designed and delivered bespoke leadership programs, onboarding initiatives, and engaging learning solutions to foster continuous professional development and improve team performance.
- Oversaw recruitment, employee data management, and graduate programs while maintaining confidentiality, conducting audits, and updating HR systems for efficiency and accuracy.
- Developed and implemented HR policies, grievance management processes, and comprehensive training strategies using e-learning platforms, innovative workshops, and effective coaching sessions.
Sales and Purchasing Administrator
The Force Group
Solihull, West Midlands
11.2021 - 05.2022
- Managed account operations for four companies, ensuring accurate invoice matching, credit note input, and efficient onboarding of customers and suppliers via CRM systems.
- Strengthened vendor relationships, negotiated cost-effective contracts, and streamlined procurement planning to enhance operational efficiency and achieve significant savings.
- Delivered exceptional customer service, resolved complex issues, and improved company reputation through proactive communication and strategic leadership.
- Maintained financial accuracy and confidentiality by reviewing invoices, monitoring vendor accounts, and producing detailed reports to optimize billing and procurement processes.
Sales and Customer Service Administrator (FTC)
IG-Solutions LTD
Sutton Coldfield, Birmingham
07.2021 - 11.2021
- Delivered exceptional administrative support by streamlining office procedures, managing CRM updates, and maintaining accurate records to enhance team productivity and operational efficiency.
- Strengthened client relationships through professional complaint handling, regular follow-ups, and personalised service, boosting customer loyalty and repeat business.
- Coordinated meetings, managed sensitive financial data, and ensured accurate invoicing and prompt payments, fostering trust and maintaining operational precision.
- Facilitated sales growth by generating leads, assisting in promotions, and maintaining an organised filing system, while supporting interdepartmental communication and teamwork.
Sales Administrator & Account Manager
Holdens Supa-Seal
Birmingham, West Midlands
06.2017 - 07.2021
- Managed key accounts and processed orders worth up to £50,000 daily, ensuring CRM updates, timely delivery schedules, and efficient production coordination.
- Provided exceptional administrative support, handling high volumes of calls, updating spreadsheets, and ensuring accurate invoice management and compliance standards.
- Strengthened client relationships through regular follow-ups, resolving inquiries, and maintaining satisfaction with clear communication and prioritised workload management.
- Liaised with suppliers, internal teams, and clients to optimise delivery timelines, uphold service quality, and foster business growth.
Education
CIPD Level 5 HR - People Management
ICS
Birmingham Diploma Level 3 - Literacy and Numeracy
Diploma Level 2 and 3 - Health and Social Care
Diploma Level 3 - Childcare
Assessing and Management Level 3 - undefined
Mental Health First Aider - undefined
Equine sports Practitioner and Human sports massage therapist level 4 - undefined
Skills
- Human Resources Expertise: Proficient in recruitment, onboarding, employment contract management, policy development, payroll administration, and performance management
- Training and Development: Skilled in designing and delivering diverse training programs, E-Learning tools, career pathway mapping, and leadership training
- Talent and Workforce Management: Experienced in talent acquisition strategies, workforce planning, succession planning, and employee engagement initiatives
- Operational Coordination: Strong in division coordination, scheduling, negotiation, organisational development, and HR software mastery
- Diversity and Inclusion: Demonstrated ability in promoting inclusive workplace policies and managing diversity effectively
- Mentorship and Leadership: Capable of mentoring teams, conducting performance reviews, and fostering people management best practices
Timeline
Apprentice Manager
BMW Group
05.2024 - Current
L&D Coordinator/HR Generalist
Colas LTD
05.2022 - 03.2024
Sales and Purchasing Administrator
The Force Group
11.2021 - 05.2022
Sales and Customer Service Administrator (FTC)
IG-Solutions LTD
07.2021 - 11.2021
Sales Administrator & Account Manager
Holdens Supa-Seal
06.2017 - 07.2021
Diploma Level 2 and 3 - Health and Social Care
Diploma Level 3 - Childcare
Assessing and Management Level 3 - undefined
Mental Health First Aider - undefined
Equine sports Practitioner and Human sports massage therapist level 4 - undefined
CIPD Level 5 HR - People Management
ICS
Diploma Level 3 - Literacy and Numeracy
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