Sarah-Jane Saunders
Thamesmead
Summary
Detail-oriented professional with expertise in inventory management, shipping and receiving operations, and records maintenance. Demonstrates strong skills in data entry accuracy, time management, and safety awareness, ensuring efficient and compliant workflows. Proactive team collaborator with a goal-oriented mindset, adept at picking and packing tasks while maintaining attention to detail. Committed to leveraging basic computer proficiency and organisational abilities to support operational excellence and drive continuous improvement.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work history
Warehouse operative
Goat
East London
02.2022 - 11.2025
- Facilitated logistics planning to ensure seamless transportation of goods.
- Maintained accurate stock documentation by filing records systematically.
- Minimised damages through meticulous handling and storage of fragile items.
- Liaised with suppliers to resolve delivery and supply issues efficiently.
- Managed disposal of waste materials, maintained clean working environment.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Replenished shelves as needed, helped maintain adequate stock levels at all times.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Packed orders for timely dispatch to customers and retail outlets.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Traffic Clark
UK freight / palletforce
Erith
04.2020 - 02.2022
- Optimised delivery routes through collaboration with logistics teams, improving efficiency.
- Compiled logistics reports to support informed decision-making processes.
- Maintained optimal stock levels by conducting regular inventory checks.
- Coordinated transportation schedules to facilitate smooth traffic flow.
- Processed shipping orders for efficient goods dispatching.
- Handled customer complaints professionally, securing their trust and loyalty.
- Investigated and resolved issues with transport services.
- Made time-sensitive decisions to keep transport services running on-time and meet objectives.
Customer service representative
Tuffnells
Belvedere, Bexley
08.1991 - 08.2020
- Managed high volume of inbound calls for quick resolution of customer issues.
- Enhanced communication channels through regular updates on company policies and promotions.
- Assisted customers in making informed decisions by providing detailed product information.
- Participated in team meetings sharing best practices for improving service delivery.
- Trained new hires for improved productivity and efficiency on the job floor.
- Streamlined processes through efficient record keeping.
- Provided top-notch support for increased customer satisfaction.
- Performed administrative duties contributing towards smooth store operations.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
NVQ Level 3 - Administration
Key Training College
Gravesend, Kent 09.1988 - 07.1991
Skills
- Inventory management and auditing
- Shipping and receiving operations
- Data entry accuracy
- Time management
- Basic computer proficiency
- Picking and packing
- Team collaboration
- Goal orientation
- Proactive approach
- Attention to detail
- Safety awareness
- Records maintenance
References
References available upon request.
Timeline
Warehouse operative
Goat
02.2022 - 11.2025
Traffic Clark
UK freight / palletforce
04.2020 - 02.2022
Customer service representative
Tuffnells
08.1991 - 08.2020
NVQ Level 3 - Administration
Key Training College
09.1988 - 07.1991