Sarah-Jane Humphrey
Lincoln,Lincolnshire
Summary
Driven professional with knack for fostering positive workplace environments. Demonstrates strong communication and problem-solving skills, complemented by deep understanding of employee relations. Poised to enhance organisational culture and boost team performance.
Focused on customer support and experience, able to achieve high customer satisfaction levels by resolving issues promptly and building strong client relationships.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work history
HR People Partner
Inzpire Limited
Lincoln
03.2020 - Current
- Delivered professional HR support throughout the employee lifecycle for designated business areas.
- Collaborated with senior managers to address people-related issues aligned with policies and legislation.
- Directed recruitment and onboarding, encompassing job design, salary benchmarking, and induction delivery.
- Guided internal changes, employee relations, absence management, and life event administration.
- Generated precise HR data for leadership, escalating risks and supporting complex cases.
- Contributed to policy development and cross-functional projects, implementing people strategies.
- Assisted other units during peak times and mentored colleagues on specialist topics.
Commercial Finance Administrator
Fiducia Group
Newark
07.2019 - 03.2020
- Delivered comprehensive administrative and compliance support to network's Appointed Representatives (ARs)
- Managed onboarding processes and ongoing administrative tasks for ARs.
- Ensured adherence to regulatory requirements and internal policies.
- Provided assistance with finance, systems, and business operations.
- Maintained accurate records and documentation for all transactions.
- Prepared reports and submissions to facilitate compliance oversight.
- Supported development and implementation of robust compliance procedures.
- Monitored changes in commercial finance market and products for informed decision-making.
Assistant Business Manager
McDonalds
Lincoln, Lincolnshire
08.2010 - 07.2019
- Led daily operations of a high-volume restaurant, maintaining exceptional standards in customer service and food quality.
- Managed a diverse team, fostering a positive culture focused on outstanding customer experiences.
- Handled customer feedback professionally, transforming challenges into opportunities for service enhancement.
- Ensured strict compliance with health & safety regulations through regular audits and training sessions.
- Supported Business Manager in achieving performance targets across sales and operational efficiency.
- Assisted with recruitment, onboarding, scheduling, and staff development to align with business goals.
- Contributed to local marketing efforts and community engagement initiatives to enhance brand loyalty.
Education
Human Recourses
Chartered Institute of Personnel and Development
09.2020 - 05.2021
Skills
- Stakeholder management
- Adaptability to new technologies
- Clear communication skills
- Creative problem-solving
- Organisation and time management
- Collaborative team player
- Mental Health First Aid Trained
Affiliations
Travelling – Constantly planning my next trip… even while on a trip.
Sports (briefly) – Frequently explore new sports; often retiring early due to enthusiastic over commitment or the discovery of a new hobby.
References
References available upon request.
Timeline
Human Recourses
Chartered Institute of Personnel and Development
09.2020 - 05.2021
HR People Partner
Inzpire Limited
03.2020 - Current
Commercial Finance Administrator
Fiducia Group
07.2019 - 03.2020
Assistant Business Manager
McDonalds
08.2010 - 07.2019
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