Sarah-Jane Bennett
Bournemouth,Dorset
Summary
I’m applying for this role because I’m really interested in moving into an area where organisation, accuracy and good communication make a real difference. I’m also at a point in my career where I’m genuinely craving a new challenge, something that will allow me to grow, learn new systems and take on more responsibility in a structured, professional environment. Now that my youngest daughter is older, I also have much more flexibility with my working hours and commitments, which means I am able to take on a role with greater responsibility and long-term progression. This position feels like good opportunity.
In my current clinical role, I manage both internal and external sedation referrals, organise sessions, keep records up to date, and ensure everything runs smoothly for patients and clinicians. I pride myself on being extremely organised, and I enjoy roles where attention to detail and good time management are essential. I also have experience with audits and compliance, ensuring that documentation is accurate, procedures are followed and standards are consistently met. This has strengthened my ability to work carefully, systematically and in line with set guidelines.
A big part of my job is putting patients at ease, answering their questions and supporting them throughout their visit. Because of this, I’ve become very much a people person, I genuinely enjoy interacting with different individuals from all walks of life and building positive working relationships. I also bring a positive attitude to everything I do and believe there is always a solution to a problem. I’m a natural problem solver, and I’m confident in tackling issues calmly and finding practical ways forward.
Supporting the dentist throughout treatments and helping on reception has taught me to stay calm under pressure, switching between tasks quickly or you could say taking multitasking to another level and I can adapt to any given situation, I like to think on my feet and use my initiative. These skills will help me manage busy tasks in a new environment.
I’m confident using Microsoft Office, databases and digital record systems, and I take pride in keeping information accurate, organised and easy to follow. In my current role I’ve also helped streamline a digital referral processes and improve patient flow.
Overall, I bring strong organisation, a positive and people focused approach, good problem solving skills, experience with audits and compliance, flexibility, reliability and a genuine enthusiasm for learning new things.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Dental Nurse/ Sedation Co-ordinator/ Receptionist
mydentist
Bournemouth, Dorset
08.1998 - Current
- Facilitated patient comfort with empathetic chair-side manner.
- Collaborated with dental team for smooth clinic operations.
- Managed proper sterilisation of dental instruments for optimal hygiene.
- Supported dentists during procedures, resulting in increased efficiency.
- Completed routine maintenance tasks on dental equipment, prolonging its lifespan.
- Upheld stringent infection control measures, promoting a safe environment.
- Prepared treatment rooms prior to patients' arrival for streamlined operations.
- Streamlined patient flow by efficiently scheduling appointments.
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Administered first aid during emergencies, ensuring immediate medical attention for patients.
- Served as liaison between dentist and patient; improved communication and enhanced overall experience.
- Assisted in complex dental procedures to ensure successful outcomes.
- Comforted anxious patients, leading to positive clinic experiences.
- Maintained accurate patient records, ensuring meticulous documentation.
- Ensured adequate inventory of dental supplies to prevent operational delays.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
- Arranged appointments using online booking system.
- Assisted fellow staff in additional duties for continued smooth running of practice operations.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Greeted patients and helped with completing intake and consent forms.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Ensured confidentiality of patient data by following regulations diligently.
- Handled phone calls, resulting in effective communication with clients.
- Coordinated reminders for upcoming appointments to reduce missed visits.
- Conducted follow-up calls with patients after appointments for feedback collection.
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Welcomed new patients warmly, fostering a friendly clinic atmosphere.
- Managed inventory of dental supplies, ensuring sufficient stock levels at all times.
- Liaised effectively between dentist and patients for clear communication.
Dental Nurse/Receptionist
Knibbs and Doman Dental
Bournemouth, DORSET
06.1996 - 07.1998
- Maintained accurate patient records, ensuring meticulous documentation.
- Supported dentists during procedures, resulting in increased efficiency.
- Maintained clean and tidy work area; facilitated a sanitary environment conducive to healthcare services.
- Served as liaison between dentist and patient; improved communication and enhanced overall experience.
- Comforted anxious patients, leading to positive clinic experiences.
- Worked in a very busy NHS practice
Education
GCSEs - English Literature/language/Math/
Ravenscroft School
Barnet 09.1985 - 12.1991
Skills
- Infection control management
- Chairside expertise
- Dental records management
- Appointment scheduling
- Patient communication
- Dental software literacy
- Understanding of NHS procedures
Certification
General Dental Council registered Dental Nurse. Registration number; 111116
Custom
I am up to date with training, for name a few: Data Security, Equality and Diversity, Medical Emergencies.
Affiliations
- Swimming, Live Music, Cooking, Baking, Travelling.
Timeline
Dental Nurse/ Sedation Co-ordinator/ Receptionist
mydentist
08.1998 - Current
Dental Nurse/Receptionist
Knibbs and Doman Dental
06.1996 - 07.1998
GCSEs - English Literature/language/Math/
Ravenscroft School
09.1985 - 12.1991