Sarah Howells
Dousland, Yelverton,Devon
Summary
Dedicated and dependable professional with extensive experience in bar operations supervision, customer service, and child care. Demonstrates exceptional skills in cash handling, efficient multitasking, and team collaboration. Adept at mentoring bar staff, managing personal care and hygiene for toddlers, and enforcing safeguarding policies. Committed to fostering positive customer relations and ensuring high standards of service. Career goal: To leverage diverse skill set in a dynamic environment that values punctuality, trustworthiness, and effective decision-making.
Overview
28
28
years of professional experience
Work history
Bar supervisor
Who'd have thought it.
Milton Coombe, Devon
08.2025 - Current
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Supervised team members to ensure excellent service delivery.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Adhered to licensing regulations, maintaining the reputation of the establishment.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Organised stock inventory to prevent shortages during peak hours.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Completed accurate end-of-day financial routines for cash and card transactions.
Director/ Manager
Crossways Stables
Yelverton, Devon
08.1997 - Current
- Analyse data and identify opportunities to minimise operating costs.
- Employ outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
- Address customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conduct audits and risk assessments to achieve regulatory compliance.
- Liaised with suppliers to ensure timely deliveries.
- Cultivated strong relationships with clients to secure repeat business.
- Monitored health and safety measures for guaranteed compliance.
- Ensured financial stability with careful budget management and forecasting.
- Managed daily operations, ensuring smooth running of the business.
- Ensured daily feeding schedules to maintain horse nutrition.
- Implemented effective waste management systems for a cleaner environment.
- Maintained cleanliness of stables for optimal horse health.
- Managed equine health by administering vaccines, wormer's and medications as needed.
- Provided excellent customer service to clients, instilling confidence in stable management.
- Implemented an effective pest control programme, reducing infestation risks in the stables.
- Developed comprehensive records for each horse detailing medical history, diet and behaviour patterns.
- Coordinated veterinary visits with routine horse care tasks.
- Handled emergency situations calmly to ensure horse and human safety.
- Navigated difficult conversations with customers tactfully to resolve complaints or misunderstandings.
- Assisted livery clients by managing inquiries and questions.
- Optimised animal health and wellbeing, bandaging wounds and completing preventive care.
Nursery Practitioner
Penmoor Nursery
Yelverton, Devon
10.2018 - 08.2025
- Maintain clean, safe play environments, disinfecting toys and surfaces regularly.
- Supervise and care for children using enthusiastic communication to maintain engagement.
- Create stimulating learning environments to motivate educational engagement and development.
- Oversee key group of children and kept detailed progress observations.
- Improved fine motor skills in children by introducing age-appropriate crafting activities.
- Delivered high-quality childcare services, ensuring a comforting atmosphere for all attendees.
- Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
- Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
- Incorporated songs and rhymes into daily routines, enhancing toddlers' speech abilities.
- Provided support during meal times, encouraging balanced diets for better health.
- Developed trusting relationships with children, parents and staff.
- Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
- Oversaw key group of children and kept detailed progress observations.
- Applied paediatric first aid and managed incidents with calm and composure.
- Submitted written reports to parents detailing progress and development of children.
- Raised safeguarding concerns with senior staff to maintain positive child security and wellbeing.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Encourage physical fitness and wellbeing through outdoor activities.
- Deliver rich learning opportunities for children with diverse abilities.
- Develop trusting relationships with children, parents and staff.
- Plan creative activities to motivate and inspire children.
- Maintain accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
- Apply paediatric first aid and manage incidents with calm and composure.
- Attend regular training opportunities to expand professional knowledge and further career progression.
- Handle nappy changes and baby feeding while keeping detailed log sheets.
- Raise safeguarding concerns with senior staff to maintain positive child security and wellbeing.
- Promote emotional and social development of children, encouraging learning through play and sensory activities.
- Design educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.
- Prepare functional facilities and learning resources in collaboration with room leader.
Education
Functional skills - Mathematics
Achievement Training
PlymouthFunctional Skills - English
Achievement Training
PlymouthFunctional Skills - ICT
Achievement Training
PlymouthNCFE CACHE Level 2 Certificate - Children and Young People's Workforce
Achievement Training
PlymouthNCFE CACHE Level 2 - Health, Social Care or Children and Young People's Settings
Achievement Training
PlymouthPaediatric First Aid Course - First Aid
Triangle Training
HolsworthyGCSE - DD - Science
Tavistock College
Tavistock, DevonSkills
- Punctuality and dependability
- Bar operations supervision
- Cash handling
- Efficient multitasking
- Attentive customer service
- Till and cash handling
- Bar staff mentoring
- Table service
- Customer engagement
- Team player
- Patience and tolerance
- Child observation and reporting
- EYFS understanding
- Safeguarding policy enforcement
- Toilet training
- Toddler learning and development planning
- Personal care and hygiene management
- Allergen awareness
- Decision-Making competence
- Horse welfare knowledge
- Customer relations
- Stable maintenance
- Trustworthy
Timeline
Bar supervisor
Who'd have thought it.
08.2025 - Current
Nursery Practitioner
Penmoor Nursery
10.2018 - 08.2025
Director/ Manager
Crossways Stables
08.1997 - Current
Functional skills - Mathematics
Achievement Training
Functional Skills - English
Achievement Training
Functional Skills - ICT
Achievement Training
NCFE CACHE Level 2 Certificate - Children and Young People's Workforce
Achievement Training
NCFE CACHE Level 2 - Health, Social Care or Children and Young People's Settings
Achievement Training
Paediatric First Aid Course - First Aid
Triangle Training
GCSE - DD - Science
Tavistock College