Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Sarah  Holmes

Sarah Holmes

Barnsley,South Yorkshire

Summary

I currently work as the Manager of a kennels / cattery where I am required to maintain the daily life of all animals which are resident. I am in daily contact with customers which allows me to display my exemplary customer skills. I am meticulous in keeping all areas of the kennels clean adhering to Health and Safety and COSHH guidelines which prevents the spread of disease. I am required to keep the the database up to date and ensure bookings are made and recorded in he correct manner. My role includes the care of animals ensuring they receive the requisite amount of attention and exercise and correct diet.

I am used to working as a team and work effectively with people, I have worked with vulnerable and complex young people in a hospital setting as part of my previous role, providing 1-1 support and delivering to groups. Supporting young people to have their voice and empowering them to take control of their lives, understanding their rights, identifying their goals and helping them with support plans. The young people I worked with were often detained in a mental health hospital and part of my role was to understand their learnt experiences and help them understand and develop their own care & treatment. I have extensive experience working with young people having worked in this setting from 2016 to 2023 and was shortlisted for The National Advocacy awards for our work with young people’s advocacy. I am a part of Article 39 – Movement for change which is a charity which fights for the rights for children.

In my role as an Independent Advocate we were required to keep our safeguarding training updated yearly and I have reported safeguarding alerts for children and adults alike adhering to the company policies.

My role as an advocate required me to liaise with many different professionals such as Consultants, Social Workers, Housing Officers, Mental Health Charities, Solicitors, CQC and many more.

I am highly motivated and passionate about equality and young people being listened to, empowered and promoting confidence and independence, lifting young people up and enabling them to see the positives and helping them to gain the skills needed to flourish.

In addition to this I am a mum to a daughter with Autism and mental health, I support my daughter to live her best life, she is living independently with minimal support, I attend appointments and assessments with her and support her in some tasks she finds difficult while encouraging her to be brave and feel empowered.

I am used to having a case load and working to deadlines, and adhering to data protection.

During my time as a project worker with Voiceability, I ran groups for young people aged 16-25 promoting independence and work skills as well as Independent travel training. I also did a project with aiming high giving 1-1 respite time for young people with autism, planning and taking the young people on activities such as laser quest, bowling, cinema and bike riding, these sessions were led by what the young people wanted to do. I also led holiday clubs taking a mini bus of young children with complex needs for day trips

Throughout my professional and person life I have had to be resilient through tough challenges while staying calm, link and refer to external agencies, building good working relationships.

Working with complex and often challenging young people I have had to adapt a flexible and creative approach, acknowledging the different needs of young people. Some of which can be very emotionally charged and requires me to adapt quickly in order to continue to engage with them. The young people can come from many different socio-economic backgrounds and I understand that a person’s past does not have to define their present or future and that any discussions which take place are without prejudice and help the person to achieve their individual goals.

I have learnt a lot during my time working with young people and appreciate that individual needs need an adaptive approach whist always reflecting on my practice. I know that supporting young people often means a “one size fits all” approach does not always work and that my work will adapt to suit any given situation. This may mean staying late or starting early and working to the needs of the service to ensure goals are met.

Lastly I relish a challenge, I am hard working and committed, and not easily put off.

Overview

34
34
years of professional experience
8
8
years of post-secondary education

Work history

Dog/Cat Kennel Manager

Ashtree Boarding Kennels
Goole, East Riding of Yorkshire
07.2023 - Current
  • Liaised with customers to meet care and grooming requirements.
  • Kept animal cages spotlessly clean to minimise infection risks.
  • Fed, watered and toileted animals ahead of treatments.
  • Maintained exceptional animal welfare during grooming and kennel stays.
  • Calmed anxious pets to achieve positive grooming experiences.
  • Bathed animals for maximum cleanliness and comfort.
  • Assessed animal behaviours and conditions, tailoring treatments to suit.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Served customers to drive sales and deliver top-quality experiences.
  • Received and processed stock using inventory management system.
  • Oversaw daily operations to achieve high productivity levels.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Delivered tailored assistance to customers with disabilities.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Independent Advocate

Sheffield Advocacy Hub
Sheffield, South Yorkshire
08.2011 - 07.2023
  • Attended meetings with client and negotiated with agencies on behalf of client.
  • Safeguarded client interests throughout legal proceedings.
  • Used knowledge of previous court decisions and laws to enhance client positions.
  • Devised individualised contracts and legal documentation to fulfil bespoke client requirements.
  • Established and prioritised client needs and risks, developing and delivering individual support and risk management plans in partnership with other agencies.
  • Strategised arguments to successfully present client positions.
  • Launched official legal action to progress [Type] cases.
  • Assessed personalised client situations to make relevant casework referrals.
  • Carried out background research and preparatory work to present established client cases.
  • Facilitated holistic care programmes tailored to individual needs.
  • Used knowledge of relevant national and local legislation and policy to enable client to communicate and seek resolutions to raised issues.
  • Supported production of quantitative and qualitative data on performance and outcomes in line with agreed performance indicators.
  • Coordinated external support provisions for client care continuity.
  • Offered issue-based advocacy to client on social care, healthcare and housing and employment issues.
  • Supported clients in distressing situations with high emotional resilience.
  • Worked with multi-skilled team of advocates delivering direct advocacy support to variety of clients in range of settings.
  • Harnessed evidence from diverse sources to build robust client defences.
  • Wrote comprehensive and articulate reports, letters and emails on behalf of client.
  • Provided professional oral and written advocacy for clients.
  • Provided focused and timely advocacy support to meet agreed upon targets and timescales.
  • Moderated legal negotiations between clients and third parties.
  • Managed high-volume client caseloads with careful planning and organisation.
  • Secured and presented evidence supporting client cases.
  • Represented clients at initial court hearings, instructing barristers in escalated cases.
  • Maintained accurate and up-to-date records of all advocacy cases, using prescribed formats and with confidentiality.
  • Performed thorough risk assessments to deliver appropriate client care.
  • Presented strategic arguments based on key findings for successful client pleas.
  • Designed digital and print materials to engage audiences.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Improved efficiency and productivity by acquiring new skills.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Developed plans and strategies to promote continuous improvement.

Volunteer Co-ordinator

Voiceability
Barnsley, South Yorkshire
03.2011 - 08.2011
  • Tracked volunteer applications and conducted background checks to facilitate participation in volunteering programs.
  • Accurately reconciled and processed expense reports for employees.
  • Recruited and trained new volunteers on volunteer programme goals and objectives.
  • Developed program policies and procedures and enforced adherence.
  • Supported volunteers by monitoring and reviewing volunteer activities and giving guidance.
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies.
  • Gathered information, created charts and produced reports for staff.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Coordinated and delivered volunteer training, preparing volunteers for various roles and responsibilities.
  • Supervised and promoted volunteers into permanent roles based on staff feedback.
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Managed volunteer calendar and ensured coverage of key roles during volunteer unavailability.
  • Championed volunteer achievements and drove performance through incentives.
  • Organised recruitment workshops, conducted networking activities and attended volunteer fairs and community events to recruit staff.

Young Peoples Next Steps Worker

Voiceability
Barnsley, South Yorkshire
09.2008 - 03.2011
  • Enabled individuals to develop the skills and confidence to lead active and integrated lives in their community through enabling young people with learning disabilities to have a voice, be empowered, experience equality and achieve their asperations.
  • Running groups including travel training, confidence building, getting into work,
  • Group planning- members chose where they wished to travel and what method of transport they would like to use to achieve the goal,
  • Members have planned trips and taken part in social activities in the community, and through this, have learnt about friendship and teamwork, Improved social communication, travel and planning skills.
  • Giving ownership to our group members is one of the main objectives of the courses that we run, this is about what the members want to learn.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Collaborated with external support providers to maintain good care continuity.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Led workshops under professional supervision.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Recruited clients for programmes based on their needs.
  • Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
  • Reported on clients' progress to evaluate service impact.
  • Assisted service users to obtain and access community resources.
  • Liaised with external and internal professionals to provide holistic support.
  • Identified key client needs to develop targeted support programmes.
  • Helped service users to gain ability to function independently in society.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Adapted support where possible to increase service accessibility.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Listened to clients' current struggles to signpost relevant support.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Highlighted additional support provisions to maximise clients' growth opportunities.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Developed tailored action plans whilst prioritising pressing concerns.
  • Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.

Support Worker

IJ Social Support Ltd
Barnsley, South Yorkshire
10.2005 - 09.2008
  • Administered medication with rigorous planning and records.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Supported patient mobility needs and transported to appointments.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Cleaned and organised patients' living quarters.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Monitored individuals' physical and emotional wellbeing, promptly reporting changes to doctors and family members.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Accompanied client to medical or dental appointments, grocery and errands.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Checked medication schedules and patient needs to verify correct medication administration.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.

Private Cleaner

Self Employed
Barnsley, South Yorkshire
01.2002 - 10.2005
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Achieved spotless results within working timeframes to meet client needs.
  • Washed kitchen napkins, floor rugs and dusters.
  • Followed health and safety standards governing correct use of chemicals.
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.
  • Wiped down fixtures to remove built-up dust and maintain appearance.
  • Deep cleaned carpets using steam cleaner.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Co-ordinated and performed cleaning jobs per day.
  • Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
  • Polished glass, mirrors and metal items to attractive shine.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Conducted thorough venue inspections to accurately identify cleaning needs.
  • Employed optimal safety practices to eliminate risks, hazards and accidents.
  • Worked quickly to complete cleaning within allotted timeframes.

Residential Home Care Worker

The Glen Care Home
Sheffield , South Yorkshire
06.1996 - 01.2005
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Assessed clients and documented information for records and analysis.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Offered palliative care to patients with serious and terminal illnesses.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Displayed energy and enthusiasm in fast-paced environment.

Personal Carer

Disabled Gentleman In Own Home
Barnsley, South Yorkshire
11.1993 - 06.1996
  • Nurtured trusted rapport with clients, family members, and healthcare professionals.
  • Aided clients with bedtime routines, washing and dressing.
  • Developed thorough understanding of issues and effective management.
  • Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
  • Maintained client dignity and respect throughout dressing, showering and toileting.
  • Assisted clients with daily household tasks including cleaning, laundry and food preparation.
  • Operated hoists to move clients in and out of bed.
  • Ran personal errands for clients and transported individuals to social gatherings.
  • Accompanied clients to important appointments.
  • Accompanied clients to medical or dental appointments, grocery and errands.
  • Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
  • Carried out day-to-day duties accurately and efficiently.

Farmer

Caulkwell farm
Barnsley, South Yorkshire
05.1990 - 09.1992
  • Prepared animals for market and sale, maintaining health and welfare of all livestock.
  • Directed and monitored work of casual help during planting and harvesting seasons.
  • Monitored animals prior to, during and post-parturition to assist with associated husbandry.
  • Identified and addressed disease and health problems in crops, livestock and poultry.
  • Maintained tidy stables, barns and pens to promote cleanliness and quality standards.
  • Detected disease and health problems in livestock, poultry and crops.
  • Operated heavy machinery and equipment to preserve healthy soil and grass.
  • Bred and raised healthy stock with profitable returns.
  • Tracked stock levels, purchasing seeds, fertiliser and other required supplies.
  • Prevented disease outbreaks among livestock through regular health screening.
  • Assisted farmers in performing breeding activities of farm animals.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Consistently arrived at work on time and ready to start immediately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.
  • Improved efficiency and productivity by acquiring new skills.

Education

Children's Advocacy Qualification - Advocacy

Carers Federation
Huddersfield, Kirklees
01.2022 - 04.2023

Advocacy

What's Law Got To Do With It? Article 39
London
05.2022 - 05.2022

Advocacy -

Children's Act 1989: Back To Basics - Article 39
London

Protecting Children' Rights Institutional Settings
London
01.2021 - 01.2021

Advocacy

Sheffield Advocacy Hub
Sheffield
02.2022 - 02.2023

Advocacy

Blackbelt Advocacy
Liverpool
01.2020 - 01.2021

Inside Leadership
Barnsley
03.2017 - 03.2019

Diploma of Higher Education - Advocacy with specialisms- IMHA & IMCA

Independent Advocacy Qualification - Kate Mercer
Barnsley
09.2011 - 05.2012

Higher National Diploma - National Diploma in Social Care

Social Care
Barnsley
08.1992 - 09.1994

GCSEs - GCSEs

School
Barnsley
03.1990 - 05.1990

Skills

  • Communication- I am able to communicate well verbally, In written form and presentation I am able to communicate with young people, elderly, colleagues and steak holders I am able to tailor communication and use different methods of communicating in any situation
  • People skills- I am able to work as part of a team or alone, I enjoy speaking and meeting different people I am a good listener and an outgoing person, I like to try new things and am not afraid to make a fool of myself
  • Compassionate & caring - I am an empathetic person who is highly in tune with peoples feelings I am sensitive to how they may be feeling and act accordingly
  • Highly motivated & passionate- I give my all to anything that I do and will do whatever it takes to complete the tasks I am given and am good at problem solving
  • Accountability- I am good at record keeping and working to a deadline and under pressure, I am able to keep up with computer systems and tasks that are required in a timely manor
  • Empowering- I believe in empowering a person and not taking choices away, being person-led, lifting someone to believe in themselves and to achieve their asperations
  • Equality- I believe passionately that everyone should be treated equality and fairly no matter what
  • Fun loving- I enjoy all aspects of life, and activities and like to motivate others into living their best lives
  • Learning new things- You are never too old to learn new things and I enjoy learning and acquiring new skills

Affiliations

  • I absolutely love all animals and anything animal related. I have many rescue animals that keep me busy including, horses, a donkey, 2 goats, pigs, chickens and ducks as well as a dog and 3 cats and also 2 turtles. I enjoy going out and doing activities such as eating out, shopping, bowling, cinema and holidays and love a good film night.

Timeline

Dog/Cat Kennel Manager

Ashtree Boarding Kennels
07.2023 - Current

Advocacy

What's Law Got To Do With It? Article 39
05.2022 - 05.2022

Advocacy

Sheffield Advocacy Hub
02.2022 - 02.2023

Children's Advocacy Qualification - Advocacy

Carers Federation
01.2022 - 04.2023

Protecting Children' Rights Institutional Settings
01.2021 - 01.2021

Advocacy

Blackbelt Advocacy
01.2020 - 01.2021

Inside Leadership
03.2017 - 03.2019

Diploma of Higher Education - Advocacy with specialisms- IMHA & IMCA

Independent Advocacy Qualification - Kate Mercer
09.2011 - 05.2012

Independent Advocate

Sheffield Advocacy Hub
08.2011 - 07.2023

Volunteer Co-ordinator

Voiceability
03.2011 - 08.2011

Young Peoples Next Steps Worker

Voiceability
09.2008 - 03.2011

Support Worker

IJ Social Support Ltd
10.2005 - 09.2008

Private Cleaner

Self Employed
01.2002 - 10.2005

Residential Home Care Worker

The Glen Care Home
06.1996 - 01.2005

Personal Carer

Disabled Gentleman In Own Home
11.1993 - 06.1996

Higher National Diploma - National Diploma in Social Care

Social Care
08.1992 - 09.1994

Farmer

Caulkwell farm
05.1990 - 09.1992

GCSEs - GCSEs

School
03.1990 - 05.1990

Advocacy -

Children's Act 1989: Back To Basics - Article 39
Sarah Holmes