Sarah Hobday

Experienced Team Manager Reliable individual skilled in building positive relationships through excellent communication and negotiation abilities. Plans and prioritises well to achieve project objectives. Leads by example to motivate hardworking, high-performing teams. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Motivational leader with record of success in [Type] environments. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style. Customer-focused [Job Title] with experience in business management and development. Outlined and delivered functional strategy and roadmaps for key objective attainment. Recruited, trained and retained committed service teams to exceed customer expectations. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

• Credit Risk Manager
• Managing, motivating and ensuring high performance from a team based in both Coventry and Poland
• MI Reporting and interpreting this data and making recommendations for changes
• Working with Internal managers and Credit Reference agencies
• Project Management on implementing CAIS and continuous improvement.
• Managing performance and processes for Credit Checks, Risk management, Objections and Security Deposits.
• Attending and leading senior monthly meetings
• Weekly Reporting, monitoring and performance reviews
• Leading weekly wellbeing sessions across both teams
• SME Credit Manager
• Responsible for carrying out all system associated tasks associated with Credit Control & the Collection of debts.
• Workflow & Ledger Management involving managing and developing strategies.
• Disputes, Letters, UAT/Testing.
• Always thinking of the best “Customer Experience”.
• Motivating team and driving performance through incentives
• Assessing accounts for further action including disconnections and legal referrals
• Setting up of credit control procedures and processes.
• Setting up new Debt Path and Dunning cycle
• Recruitment, training (ongoing)
• Call Monitoring
• Managing Full and final settlement process
• Target Setting both team and individuals
• Process and Systems Controller
• Review and monitor current debt collection procedures for both telecoms and energy
• Identify and implement changes to the collection process for both telecoms and energy to achieve debtor day targets
• Produce/update flowcharts for all credit control functions
• Monitor effectiveness of daily fraud alerts and suggest enhancements and improvements to reports
• Review all new account applications, authorise new SME and Consumer accounts
• Credit Control Manager
• Broad management responsibility for two large teams, which includes proactively developing operational performance and meeting objectives
• Performance management that includes: Target setting, organising individual and team monthly meetings, organising team building events, staff appraisals, recommending pay structures for staff and applying discipline or reward procedure
• Recruitment and selection of key Credit Control staff
• Developing and issuing management reports, including statistical analysis and key performance indicators
• Continuously exceeding targets set for debt collection.
• Creating and implementing a controlled legal policy that achieved significant results in collection of money from our customers.
• Leading a cross functional project team set-up to improve communication between our commercial operation and the credit control department. Main aim of the project was to improve our invoicing process so that our customers received timely and accurate information.
• Working hard to maintain morale and engage a team to deliver continuous improvement despite a backdrop of large scale redundancies.
• Credit Control Team Leader
• Being given accountability for high profile sensitive market sector customers, building reputation and tightening standards.
• Tasked with providing training and support for company wide restructure. Responsible for producing and delivering the training programme and developing best practices for the company.
• Going from a team leader with responsibility for a small team to a confident manager of a larger team with greater targets.
• Domestic Debt Co-ordinator, Management of a team through large scale redundancies, maintaining motivation in difficult circumstances.

• BA (Hons) in Leisure Management
• 3 ‘A' Levels
• 9 GCSE's

• Family time, football, reading, holidays