Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sarah Hill

St. Austell,Cornwall

Summary

Long experience in high-volume, patient call handling

Several years' experience using SystmOne

Calm, empathetic and patient.

Hard-working, and able to multi-task under pressure in fast-paced environments.

Knowledgeable in GDPR and NHS

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work history

Prescribing Clerk

St Austell Healthcare Group
St Austell, Cornwall
2015.11 - Current
  • Process high volumes of repeat prescription requests whilst checking monitoring reviews are up-to-date.
  • Identify medication issues/errors, interactions etc, and forward any findings to pharmacists/GPs
  • Use SystmOne to update medication records, issue scripts, and document all actions clearly.
  • Communicate with pharmacies regarding medication availability, alternatives, and queries.
  • Work closely with pharmacists, GPs and other admin staff to ensure safe and timely prescribing.
  • Maintain strict confidentiality at all times.

Medical Receptionist

St Austell Healthcare Group
St Austell, Cornwall
2011.12 - 2015.11
  • Managed a consistently high volume of patient calls
  • Used /SystmOne to book, amend and triage appointments, ensuring patients were directed to the correct clinician or service.
  • Supported patients with digital access, including online consultations, prescription requests and NHS App navigation.
  • Handled distressed, anxious, or unwell patients with calmness and empathy.
  • Ensured all data entry met GDPR, confidentiality and NHS compliance standards.
  • Managed reception inboxes, tasks and clinical admin in a timely manner.

Education

Level 2 Intermediate Diploma in Medical Reception - Medical Administration

St Austell College
St Austell, Cornwall
2008.09 - 2010.09

ECDL Level 1 and ECDL Extra - Medical Administration

St Austell College
St Austell, Cornwall
2008.09 - 2010.09

OCR Level 2 - Medical Administration

St Austell College
St Austell, Cornwall
2008.09 - 2010.09

Medical Terminology Level 2 - Healthcare

St Austell College
St Austell, Cornwall
2008.09 - 2010.09

Skills

  • High‑volume patient call handling
  • Experience in SystmOne for several years
  • Repeat prescribing workflows
  • Accurate data entry & documentation
  • Calm, empathetic communication
  • Multi‑tasking in fast‑paced environments
  • GDPR & NHS compliance awareness

Timeline

Prescribing Clerk

St Austell Healthcare Group
2015.11 - Current

Medical Receptionist

St Austell Healthcare Group
2011.12 - 2015.11

Level 2 Intermediate Diploma in Medical Reception - Medical Administration

St Austell College
2008.09 - 2010.09

ECDL Level 1 and ECDL Extra - Medical Administration

St Austell College
2008.09 - 2010.09

OCR Level 2 - Medical Administration

St Austell College
2008.09 - 2010.09

Medical Terminology Level 2 - Healthcare

St Austell College
2008.09 - 2010.09
Sarah Hill