Sarah Harris

• Providing high-level administrative support to ensure efficient day-to-day operations
• Managing calendars, scheduling meetings, and arranging appointments
• Handling confidential information with professionalism and discretion
• Organising travel arrangements and preparing detailed itineraries
• Preparing reports, correspondence, and handling email communications
• Supporting with personal errands and managing household admin where required
• Liaising with internal and external stakeholders on behalf of the employer

• Daily communication with customers
• Complaints handling
• Completing daily tasks
• Replying to daily emails
• Heading up projects and sending out daily team communication

• Inbound customer service calls
• Enhanced product quality to exceed customer expectations.
• Responsible for taking payments for credit cards
• Complaints handling
• Disputing payment on behalf of customers
• Making payments for customers
• Loan applications
• Collaborated effectively with cross-functional teams for successful project completion.

• Responsible for collecting unpaid debts from large companies across the UK
• Negotiated repayment arrangements, improving cash flow in the process.
• Collaborated with internal teams to ensure smooth functioning of credit control processes.
• Administration and monitoring the money received against financial ledgers
• Account reconciliation
• Creating and sending large invoices
• Credit management
• Achieving daily weekly and monthly targets
• General admin

• Dealing with inbound calls for queries or complaints
• Achieving daily set targets
• Making outbound calls to current customer to build rapport and make sure
• Contacting utility companies on behalf of customers and also working with companies such a British Gas to make sure the customers need are met
• Responding to daily emails from customers and companies
• Making sure all the teams work is completed by end of day
• General Admin

• Arranging telephone and face to face appointments for financial advisers
• Making outbound calls to clients
• Dealing with inbound calls ranging from rearranging appointments or dealing with complaints
• Achieving highest amount of leads monthly
• Responding to email enquiries from a range of different clients
• Working alongside financial advisers to improve their diary
• General customer service
• General admin

• Being punctual
• Handling large amounts of money
• Serving food
• Serving drinks
• Cocktail making
• Knowledge of wines
• Knowledge food
• Completing daily checks and tasks to a high standard

• Handling large amounts of money
• Answering emails, phone calls and providing information when needed
• Working with a complex booking system
• Booking in people via phone and email
• Receive and sort mail/deliveries/couriers’ daily
• Maintain security by following procedures and controlling access (monitor CCTV, walk arounds, issue badges for guests)
• Perform all clerical receptionist duties such as faxing, filing, photocopying, collating etc.
• Being front of house and greeting, welcoming and directing customers

• Conducted pre-flight, in-flight, and post-flight safety checks in accordance with aviation regulations and company procedures.
• Maintained extensive knowledge of safety equipment, emergency procedures, and first aid requirements.
• Responded effectively to onboard emergencies, medical incidents, and challenging customer situations while remaining calm under pressure.
• Provided clear safety demonstrations and ensured compliance with all safety regulations throughout flights.
• Assisted passengers with individual needs and resolved customer concerns professionally and efficiently.
• Worked collaboratively within a multicultural cabin crew team to ensure smooth flight operations.
• Consistently achieved excellent performance results in annual training, safety assessments, and compliance examinations.
• Managed onboard sales and cash handling responsibilities accurately and responsibly.
• Maintained impeccable grooming standards and professional presentation at all times.

• Performing a high standard of customer service
• Running small events such as meetings and birthdays
• Managing a small team to run events
• Communicating to customers and colleagues
• Organising and cleaning rooms to a high standard
• Working overtime to host the events at the very best standard possible
• Working well in a large team and making sure everyone is linked in
• Adapted quickly to changing work schedules, maintaining productivity during peak hours.
• Assisted guests with special dietary requests, ensuring their comfort and safety.
• Fostered customer loyalty through attentive service and personal acknowledgements.