Sarah Hale
Bristol ,Avon
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Dedicated with 37 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
37
37
years of professional experience
Work history
Senior tier 3
Computershare investor Services plc
Bristol
2005.11 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
Staff Manager
Computershare Investor Services plc
Bristol
1999.04 - 2005.04
- Resolved internal disputes by implementing fair conflict resolution procedures.
- Maintained records of staff attendance, ensuring punctuality and discipline in the team.
- Reduced staff turnover rates by fostering a supportive workplace culture.
- Mentored junior staff members to foster their professional growth.
- Advocated for employee rights during management discussions.
- Streamlined workflow by implementing efficient staff management strategies.
- Fostered a culture of continuous learning through regular training sessions.
- Conducted performance reviews with focus on constructive feedback.
- Facilitated team meetings to improve inter-departmental communications.
- Encouraged open dialogue amongst team members, promoted transparency at work.
- Collaborated with HR department for efficient recruitment processes.
- Complied with company policies whilst managing the workforce effectively.
- Delegated tasks based on individual skills and strengths for optimum results.
- Established positive work environment for increased team productivity.
- Led by example to inspire high standards of professionalism in the team.
- Improved staff morale with effective communication and feedback methods.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Junior correspondent
RBS Registrars PLC
Bristol
1996.10 - 1999.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Completed duties to deliver on targets with accuracy and efficiency.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Branch counter receptionist
RBS Bank PLC
Bristol
1994.08 - 1996.10
- Upheld confidentiality with sensitive information handling procedures.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Completed data entry tasks whilst adhering to strict deadlines.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Acted as first point of contact for wide range of personnel.
Junior correspondent officer
NatWest Registrars PLC
Bristol
1989.10 - 1994.08
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Collaborated with colleagues for effective teamwork.
- Handled sensitive information with discretion and professionalism.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Increased operational efficiency by streamlining administrative processes.
Education
GCSEs - History
Merrywood girls school
Bristol 04.1989
GCSEs - Business studies
Merrywood girls school
Bristol 04.1989
GCSEs - Science combined
Merrywood girls school
Bristol 04.1989
GCSEs - English Language and Literature
Merrywood Girls school
Bristol 04.1989
GCSEs - Mathematics
Merrywood girls school
Bristol 04.1989
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Resourcefulness
- Quality Assurance
- Knowledge of computershare systems
Timeline
Senior tier 3
Computershare investor Services plc
2005.11 - Current
Staff Manager
Computershare Investor Services plc
1999.04 - 2005.04
Junior correspondent
RBS Registrars PLC
1996.10 - 1999.04
Branch counter receptionist
RBS Bank PLC
1994.08 - 1996.10
Junior correspondent officer
NatWest Registrars PLC
1989.10 - 1994.08
GCSEs - History
Merrywood girls school
GCSEs - Business studies
Merrywood girls school
GCSEs - Science combined
Merrywood girls school
GCSEs - English Language and Literature
Merrywood Girls school
GCSEs - Mathematics
Merrywood girls school