Sarah GURNEY

Prioritised and dispatched engineers to unscheduled events, ensuring timely response and resolution.

• Monitored SCADA system and executed response procedures upon receiving alarms or warning notifications.
• Control emergency incidents and delegate or hand over as required.
• Ensure the health and safety of myself, Logistics centre team and field base staff utilising the lone worker system.
• Support the process of first line fault diagnosis for the field operations team.
• Log all incidents for engines, gas plants and gas fields. Raise work orders where required.
• Adjust or start up engines or equipment using remote control software.
• Load optimisation of assets across the country to ensure gas field integrity is maintained and engine loads are matching engine/ gas field forecasts.
• Evaluated the performance of energy systems to ensure optimal operation and longevity.
• Implemented energy management software tools for real-time monitoring and analysis of energy data.
• Oversaw regulatory compliance for environmental and energy standards, mitigating risks of non-compliance penalties.
• Handled calls and disseminated information to relevant team members.
• Planned preventative measures to limit damage to utility infrastructure.

• Maintained safety by quickly responding to alarms and investigating disturbances.
• Monitored CCTV cameras, and fire and alarm systems.
• Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
• Verified identification for authorised personnel and visitors to property.
• Promptly alerted staff and police when crimes happened within the establishment.
• Reported security incidents, accidents and medical emergencies to law enforcement.
• Investigated alarm triggers and incidents with thorough evidence collection.
• Conducted surveillance to gather evidence of wrongdoing, aiding in the identification and resolution of security breaches.
• Reported daily activity, incidents, audits, safety repairs and irregularities, ensuring timely communication of property damage, theft and unauthorised presence.
• Helped establish clear, relevant and successful security policies protecting assets and individuals.
• Partnered with local law enforcement to identify individuals wanted for previous criminal acts and disturbances.
• Analysed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
• Staying current on applicable policies and legal standards applicable to Mitie security.
• Continuously conducted establishment patrols and security checks using CCTV equipment.
• Monitored closed-circuit feeds to track visitors and identify problematic behaviour.
• Gave clear and correct descriptions of people, vehicles and incidents calmly and professionally when providing evidence to police.
• Knowledgeably operated and controlled 8900 BT Site cameras and CCTV equipment across the establishment.
• Stayed vigilant and aware when monitoring CCTV cameras.
• Performed maintenance across security and surveillance systems, ensuring prompt repairs to uphold operational integrity.
• Documented unusual conditions observed during security operations.
• Verified failures and arranged required repairs and maintenance.
• Verified failures and arranged required repairs and maintenance.

• Promoted rehabilitation of offenders and maintained safety of staff and residents.
• Effectively managed risks through safe and secure supervision, ensuring all needs and entitlements were consistently met.
• Prevented and constructively managed challenging behaviours, demonstrating fairness and consistency to build positive relationships.
• Promoted positive behaviour in individuals involved in rehabilitation and reintegration, fostering an inclusive environment through supportive interactions.
• Managed conflict and incidents using established and approved techniques, including control and restraint techniques, maintaining health and safety of patrons.
• Employed de-escalation techniques and verbal commands to address unruly inmates, ensuring safety and compliance while minimising the need for physical restraint.
• Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
• Enforced resident behaviour management protocols and wrote incident reports for infractions.
• Monitored daily activities to identify and manage suspicious behaviour, improper conduct and signs of conflict.
• Maintained high-level of awareness in order to detect potential threats from and to residents and quickly diffuse conflicts.
• Managed individuals' casework, applying professional judgment to address specific needs and challenges effectively.
• Produced high-quality documentation within the timeframe.
• Monitored system functioning closely, troubleshooting and resolving issues.

• Led team of 43 employees, coordinating hiring, training, and professional development to enhance team capabilities.
• Achieved performance targets by fostering team motivation and providing ongoing support.
• Managed the coordination of a team to ensure consistent smooth running of food production and timely delivery.
• Ensured consistent adherence to Food Safety regulations and legislation to maintain Health & Safety compliance.
• Obtained positive customer service feedback by engaging with customers energetically and enthusiastically.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Reconciled accounts payable with purchase orders, ensuring accuracy and compliance with financial standards.
• Maintained accuracy when reviewing and reconciling general ledger.
• Maintained account books and accounting systems by entering data accurately and proofreading entries for correctness.
• Documented financial department processes, contributing to operational consistency and clarity.
• Recorded employee attendance data for accurate payroll processing.