Summary
Overview
Work history
Education
Skills
Personal Life
Timeline
Generic

Sarah Groves

Coalville,Leicestershire

Summary

Motivated administrative assistant, excited to return to work after a career break. Exceptional customer service skills with a proven ability to anticipate needs, address situations and mitigate conflicts. Strong organisation skills, professional demeanour and committed to providing high quality administrative support and maintaining smooth office operations.

Overview

19
19
years of professional experience
6
6
years of post-secondary education

Work history

Retail sales associate

Halfords
Coalville, Leicestershire
07.2016 - 03.2020
  • Handled cash transactions accurately maintaining financial integrity.
  • Operated till systems correctly, ensuring accurate transactions.
  • Participated in staff meetings contributing valuable insights for improvement.
  • Boosted store reputation with excellent customer service skills.
  • Established rapport with customers through attentive listening and communication.
  • Conducted inventory checks to ensure stock accuracy.
  • Managed stock levels for optimal store performance.
  • Provided product knowledge to customers for informed purchases.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Lead the training of new staff members to improve team efficiency.
  • Dealt with returns, ensuring customer satisfaction.
  • Advised customers on product selection based on their needs.


Regional coordinator

Aviva Life and Pensions
Leicester
11.2007 - 06.2010
  • Processed all incoming mail, recording, banking and reconciliation of all cheques and other payments received and effective distribution to the relevant department.
  • Maintained all product literature within our location was up to date in accordance with policy and legal changes.
  • Managed collation of large quantities as required by internal parties and external advisors, ensuring punctual delivery ahead of large-scale enrolment's or sales meetings.
  • Ensured accurate inventory of all office supplies and documents, in accordance with the needs of organisation, ordering as required and ensuring all relevant records were kept.
  • Processed, checked and authorised of expenses of our 15 strong team of Sales Consultants, using my attention to detail to ensure all records were fully up to date.
  • Completed regular knowledge testing with regard to products and legal changes
  • Excellent knowledge of Microsoft suite of programs, and used many bespoke software applications, designed for the needs of Aviva.
  • Responsible for training new members of staff on software we used, and personally rolled out training on new mailshot system to the region.
  • Monitored health and safety measures for guaranteed compliance.

Sales Support

Aviva Life and Pensions
Leicester
08.2002 - 11.2007
  • Maintained administrative and technical support to Sales Team.
  • Maintained comprehensive knowledge of products for effective sales support.
  • Improved client retention by providing excellent sales support.
  • Trained new hires on sales support procedures; fostered supportive work environment conducive to learning and growth.
  • Provided ongoing support and after-sales service to maximise customer retention rate.
  • Contributed towards achieving targets by supporting sales team in various tasks.
  • Collaborated with sales team to provide comprehensive pre-and post-sales support, ensuring smooth transactions.
  • Managed large-scale delivery of supporting materials ahead of time critical meetings.
  • Maintained compliance logs, in adherence to legal requirements of the organisation.

Call centre representative

Aviva Life and Pensions
Sheffield
07.2001 - 07.2002
  • Managed high volume of incoming calls, providing efficient customer service.
  • Promoted additional products or services according to client's needs.
  • Adapted swiftly to new software platforms for efficiency in operations.
  • Supported colleagues during peak times to manage call flow smoothly.
  • Teamed up with other departments for swift problem-solving situations.
  • Enhanced customer experience by delivering personalised service.
  • Demonstrated proactive approach by promptly resolving customer complaints.
  • Utilised effective communication skills for clear and concise information delivery.
  • Identified and resolved complex customer queries to enhance satisfaction levels.
  • Maintained detailed records of client interactions, ensuring accuracy in every transaction.

Education

Bachelor of Arts - Law

Sheffield Hallam University
Sheffield
09.1997 - 06.2000

A-Levels -

Colonel Frank Seely School
Nottingham
09.1995 - 06.1997

GCSEs -

Colonel Frank Seely School
Nottingham
09.1993 - 06.1995

Skills

  • Customer relationship management
  • Staff training
  • Communication skills
  • Attention to detail
  • Technical product knowledge
  • Computer literate
  • Accurate money handling
  • Resilience under pressure
  • Multitasking efficiency
  • Retail security measures

Personal Life

I am seeking to return to work after a break now my children are in their teens. I am a customer focused, reliable, detail oriented person, always happy to go above and beyond to ensure the best result.

I am active in my community, and during my career break I have been involved with several charities close to my heart. I organised two sponsored Toddle Waddle events at my local Mother and Child group, raising over £500 for Meningitis Now.

I also organised two Pamper & Shopping Ladies' nights, sourcing location, arranging stallholders, promotion, ticket sales, donations and gift bags, for the Campbell Burns Metabolic Trust. I am a trustee and secretary of the Campbell Burns Metabolic Trust and attend regular meetings focusing on fundraising ideas and events, where I utilise my experience and skills to the maximum benefit.

When my children were small, I was the Chairperson of the Friends of Broom Leys, a rewarding and exciting role. I was responsible for booking events, hiring outside contractors, stallholders, requesting donations, arranging meetings and agendas, and ensuring all monies raised are counted, banked and recorded correctly. I initially found the role challenging, however I loved using my organisational skills to move the group forward, exploring new ideas and introducing new members.

I play cricket for my local club, attending regular training and matches, and volunteer on the committee, helping with the day to day running of a community club, and assisting with organising events to raise money for the running of the club and local charities, as part of our drive to give back to the community.

I have enjoyed my career break, but I am excited to return to work, looking for a new and exciting role, using the skills I already have and building upon them.

Timeline

Retail sales associate

Halfords
07.2016 - 03.2020

Regional coordinator

Aviva Life and Pensions
11.2007 - 06.2010

Sales Support

Aviva Life and Pensions
08.2002 - 11.2007

Call centre representative

Aviva Life and Pensions
07.2001 - 07.2002

Bachelor of Arts - Law

Sheffield Hallam University
09.1997 - 06.2000

A-Levels -

Colonel Frank Seely School
09.1995 - 06.1997

GCSEs -

Colonel Frank Seely School
09.1993 - 06.1995
Sarah Groves