Sarah Grogan
Bromley Cross,Bolton
Summary
Dynamic and results-driven professional with a strong expertise in business development and revenue growth. Proven track record in sales strategy and target achievement, complemented by exceptional client relationship management skills. Adept at leading teams to enhance performance and drive success, while leveraging market research and commercial insight to inform strategic decisions. Committed to customer service excellence, with a focus on time management, organisation, adaptability, and problem solving. Passionate about training and development, aiming to foster a culture of continuous improvement within organisations.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Sales & Business Development
The Village Spa
Bolton
2019.03 - 2026.03
- Develop and execute strategic plans to increase membership growth and revenue
- Supervised junior staff members, fostering professional development and growth.
- Identify and secure new business opportunities, partnerships, and local collaborations
- Design and implement pricing strategies and promotional campaigns to maximize profitability
- Analyze performance data and provide actionable insights to improve business outcomes
- Work closely with marketing teams to strengthen brand positioning and lead generation
- Key Achievement: Increased membership engagement and revenue through targeted campaigns and pricing strategies
Self Employed Migration Consultant
True Blue Migration
Perth - Australia, Bolton - England
2016.12 - 2026.03
- Advise clients on visa options, immigration requirements, and application processes
- Manage full client lifecycle, ensuring compliance with strict deadlines and legal requirements
- Provide guidance on documentation, health checks, and relocation processes
- Build and maintain strong client relationships over long processing periods
- Deliver high levels of customer service via phone and email communication
- Key Achievement: Successfully managed a high volume of applications while maintaining excellent client satisfaction
Sales Consultant
True Blue Migration
Perth, Australia
2014.10 - 2016.12
- Advise clients on visa options, immigration requirements, and application processes
- Collaborated with sales team to meet monthly targets successfully.
- Dealt with customer queries effectively, maintaining high quality service standards.
- Utilised CRM software efficiently, improving lead tracking and follow-ups.
- Generated leads to increase potential business opportunities.
- Built strong relationships with customers, resulting in repeat business.
Sales Manager
Total Fitness
Whitefield
2010.10 - 2013.03
- Led a sales team in a target-driven environment, consistently achieving monthly KPIs
- Developed and implemented sales and retention strategies
- Managed customer enquiries and resolved complaints professionally
- Produced sales reports and monitored team performance
- Key Achievement: Improved member retention through tailored customer engagement strategies
Sales Manager / Assistant Manager
Spey Valley Leisure Arena
Aviemore, Scotland
2010.03 - 2010.09
- Supported overall club operations and daily management
- Led and motivated a team of instructors and sales staff
- Managed budgets, stock control, and operational standards
- Handled member enquiries, feedback, and retention
- Assisted in recruitment process, selecting highly qualified trainers and staff.
- Managed club operations for smooth daily functioning.
- Improved team performance with regular training and feedback sessions.
- Maintained strong working relationships with colleagues and senior management.
Leisure Sales Manager
Spa Naturel
Bolton
2005.06 - 2010.02
- Generated new business through proactive sales, including cold calling and referrals
- Sold a wide range of membership packages (individual and corporate)
- Built strong client relationships to improve retention and satisfaction
- Supported club operations and administration
- Key Achievement: Consistently exceeded sales targets through proactive lead generation
- Carried out day-to-day duties accurately and efficiently.
- Delivered exceptional customer service by proactively listening to concerns
- Applied positive customer service approach to increase satisfaction levels.
Education
GCSEs -
Thornleigh Salesian College
Bolton 1994.09 - 1999.06
Skills
- Business Development & Revenue Growth
- Sales Strategy & Target Achievement
- Client Relationship Management
- Team Leadership & Performance Management
- Market Research & Commercial Insight
- Customer Service Excellence
- Time Management & Organisation
- Adaptability & Problem Solving
- Training and development
- Understanding business needs
References
Available on request
Additional information
- Full UK Driving Licence
- Clean Criminal Record
Timeline
Sales & Business Development
The Village Spa
2019.03 - 2026.03
Self Employed Migration Consultant
True Blue Migration
2016.12 - 2026.03
Sales Consultant
True Blue Migration
2014.10 - 2016.12
Sales Manager
Total Fitness
2010.10 - 2013.03
Sales Manager / Assistant Manager
Spey Valley Leisure Arena
2010.03 - 2010.09
Leisure Sales Manager
Spa Naturel
2005.06 - 2010.02
GCSEs -
Thornleigh Salesian College
1994.09 - 1999.06