Sarah Green

An independent Domiciliary Care Expert Witness offering a rare combination of 20 years of hands-on direction and ownership of a premier private home care agency founded in 1968, combined with 16 years of continuous medico-legal instruction (since 2010). Specialising in the objective evaluation of breach of duty, care standard compliance, and past, present, and future quantum requirements within personal injury and medical negligence claims. Fully trained in the duties of an expert to the Court under CPR Part 35, offering the judiciary unparalleled insight into historically verified care standards, market-rate recruitment parameters, and realistic care package costings.

• Ensured high-quality care by regularly reviewing and improving care plans.
• Coordinated with healthcare professionals for comprehensive client care planning and implementation.
• Facilitated client assessments for personalised care plan development.
• Led the recruitment process, ensuring only competent caregivers were employed.
• Implemented robust safeguarding measures for enhanced client protection.
• Upheld regulatory compliance with thorough record-keeping and reporting.
• Effectively handled complaints with prompt resolution strategies, thus maintaining satisfactory customer relations.
• Fostered a supportive work environment through regular staff training sessions.
• Ensured continuous professional development of staff through relevant training and seminars.
• Managed rosters effectively to ensure seamless service delivery.
• Maintained team morale for improved patient satisfaction.
• Streamlined communication channels within team, resulting in better coordination and efficiency.
• Delivered timely reports on performance metrics to upper management, contributing to informed decision-making processes.
• Conducted performance appraisals to motivate employees towards delivering top-notch services.
• Oversaw budget management to maintain financial health of operations.
• Developed policies and procedures that increased operational effectiveness and adherence to quality standards.
• Developed policies and procedures that increased operational effectiveness and adherence to quality standards.

Highly accomplished Senior Property & Showroom Manager with a distinguished 14-year career defined by international entrepreneurship and corporate leadership. Founder of Serendipity Française, successfully scaling and managing a premium portfolio of rental properties across the Dordogne region of France and Majorca, Spain for 10 years, culminating in its strategic acquisition by La Perla Living International. Retained post-acquisition for 4 years to direct their flagship UK sales showroom, driving brand positioning, luxury client experiences, and cross-border portfolio yields. A bilingual, market-astute professional with elite expertise in high-net-worth client relations, multi-site operations, and international property legislation.

• Screened potential tenants thoroughly reducing risk of non-payment or damage to properties.
• Managed move-out processes, minimising unit vacancies and downtime between tenants.
• Enhanced tenant satisfaction by swiftly resolving property-related issues.
• Successfully mediated tenant disputes, creating a harmonious living environment within properties.
• Developed effective marketing strategies for increased property visibility.
• Collaborated closely with maintenance teams to address property repairs promptly.
• Maintained detailed records of rental activities of all rental activities, ensuring transparency and organisation.
• Streamlined administrative tasks for improved efficiency in office operations.
• Responded to emergency situations promptly to ensure safety effectively, ensuring the safety and wellbeing of all residents.