
Strategic Leader experienced in education, operations, programme leadership and business transformation. Achieved organisational growth and effective management of multi-million-pound budgets through expertise in literacy development and school improvement for disadvantaged children. Focused on enhancing outcomes for young people through initiatives promoting literacy, wellbeing and social mobility.
transformation across a multi-million-pound organisation employing approximately 700 staff.
Selected Achievements
• Delivered transformational commercial growth, increasing mobile sales revenue from £180,000 to £2.5 million and online revenue from £89,000 to £1.1 million.
• Managed operational performance and P&L accountability across a £5.2 million business area.
• Developed and delivered annual business plans across retail, franchise and mobile divisions.
• Introduced KPI frameworks, performance metrics and commission structures to improve accountability and operational effectiveness.
• Built and led cross-functional teams spanning operations, marketing, logistics, technology and supply chain functions.
• Led teams through significant organisational change, including COVID-19 operational response, furlough management and departmental restructuring.
• Delivered complex stakeholder projects, including a £1 million BBC Children in Need initiative involving national partners and major high-street retailers.
• Regularly present strategic recommendations, operational insights and growth opportunities to senior leadership teams.
Leadership Impact
Successfully combined commercial growth with cultural transformation, developing a more accountable, commercially focused and growth-oriented organisational culture whilst strengthening operational performance and brand recognition.