Sarah Godfrey
Nottingham
Summary
A natural communicator and skilled engager. Was responsible for a museum and community centre, working closely with partners across the city and beyond. Responsible for many things including reporting, buying, website management, complaints, fundraising, events, customer service, developing policies, staff and social media creation. Achievements include awards by Trip-Advisor, Ruddington Sports and Heritage community award and a KAV award (MBE in volunteering).
Meticulously organised demonstrated at current role, Nottingham Forest. Clear communication, production of detailed data reports, and strong cross departmental teamwork. This role expects confidentiality due to media interests.
Self motivated, flexible and trustworthy person, valuing diversity and equality in all areas of life. A published author, successful fundraiser and viral event planner.
Overview
17
17
years of professional experience
Work history
Buying and Retail Administrator
Nottingham Forest Football Club
Nottingham
08.2024 - 01.2026
- Administrator in retail and buying operations to ensure seamless execution across all areas using typical IT systems including 'Monday'.
- Coordinate and communicate with cross-functional teams to monitor progress and guarantee timely project launches. Initiated and executed process enhancements, establishing critical path.
- Facilitated report generation, organised meetings, and documented minutes with precision.
- Coordinated the development of visual and content assets, including strategic planning of photo-shoots. Edit Shopify content to improve user engagement and product visibility.
- Order management including end to end management of orderbook including chasing suppliers, updating dates, managing supplier bookings & communicating changes to wider business.
- Updates range plans with relevant info including partner order quantities and confirmed delivery dates.
- PO/Stock management, Works with Retail Ops team to ensure end to end process of PO, providing relevant product code/barcode info to supplier.
- Checks and balances to ensure all purchase orders are received by supplier and filed correctly.
Commercial and Operation's Manager
FWK Museum and Parker's Yard
Nottingham
05.2022 - 07.2024
- Responsible for all operations of a historical site including a museum and a community centre/events and gallery space.
- Maintained website and social media creating engaging content and dealing with all enquiries including all customer service.
- Enhanced team capabilities by proactively identifying and addressing training needs of staff and volunteers.
- Organised financial and operational data to facilitate accurate yearly budgeting and planning processes.
- Directed departmental functions to achieve strategic objectives and enhance profitability.
- Facilitated clear communication and engagement as primary liaison for public and media queries.
- Established new café and shop to enhance community engagement and customer experience.
- Created and implemented policies.
- Secured pivotal funding focusing on enhancements in accessibility and sustainability.
- Curated impactful exhibitions and events showcasing diverse artistic expression.
- Secured volunteering award (KAV) for exceptional commitment in volunteering.
Gallery Assistant
Nottingham Contemporary
Nottingham
01.2018 - 05.2022
- Guided gallery visitors in exploring current exhibitions and facilities to foster a deeper appreciation of art on display.
- Provide prompt and friendly customer care to enhance client satisfaction and loyalty.
- Facilitate visitor engagement through feedback surveys aimed at driving gallery improvements.
- Led tours and facilitated visitor groups to enhance cultural engagement and community interaction.
- Maintained high security protection against damage or theft to safeguard assets and enhance trust.
- Conduct art workshops for children and vulnerable individuals to promote artistic skills and emotional well-being.
Gallery Administrator
TG Gallery
Nottingham
01.2011 - 05.2022
- Supported admin tasks for successful art gallery.
- Served as official representative of organisation around Europe and beyond during art fairs and events.
Buyer
Armitage Pet Care
Nottingham
10.2008 - 10.2010
- Cultivated strong relationships with suppliers to enhance collaboration and achieve better results.
- Developed comprehensive criteria for supplier bids and selection to facilitate effective evaluation and decision-making.
- Foster strong working relationships with suppliers and vendors to enhance negotiation outcomes.
- Maintained current inventory information and coordinated deliveries to prevent stock shortages.
- Ensured effective communication with clients and suppliers to facilitate timely deliveries and enhance service reliability.
- Analysed stock and merchandise requirements data to ensure optimal purchasing decisions aligned with organisational needs.
- Cultivated advantageous partnerships with top-quality suppliers to reduce costs and enhance procurement strategies.
- Participated in trade shows, showrooms, and product design events to identify opportunities for expanding product range.
- Negotiated contract terms and awarded supplier contracts to optimise supplier relationships and enhance business profitability.
- Facilitated timely procurement of merchandise to ensure continuous availability for customers.
Education
Bachelor of Arts - Art
Nottingham Trent
Foundation Degree in Arts - Arts
Nottingham College
A-Levels - Arts A Communications B Psychology C
Franklin College
GCSEs - Varied
Lindsey School
Skills
- Client relations and partnership development
- Skilled communicator, both written and verbal
- Administrator skills including customer service, website management, policy development, minute taking, project tracking
- Event management
- Social media, content creation, copywriting, campaign execution and viral event creator
- Community outreach and engagement skills
- DBS checked, First Aider and Fire Marshal
- E-commerce expertise
- Strong organisation, accuracy, and attention to detail
- Confident with Excel (VLOOKUPs, pivot tables), Monday, Outlook and SharedPoint
- Analytical mindset; comfortable with data and reporting
- Proactive, self-motivated, and reliable
Accomplishments
- Awarded a KAV (MBE in Volunteering).
- Trained coach and mentor.
- Awarded top 10% best destination in the world by Trip Advisor.
- Won Rudd awards for Culture.
- Increased shop, ticketing and hire by 140% in months by attracting new visitors.
- Published author (MoMA) and (CCA) and successful events/fundraiser organiser (documented world wide inc BBC).
Timeline
Buying and Retail Administrator
Nottingham Forest Football Club
08.2024 - 01.2026
Commercial and Operation's Manager
FWK Museum and Parker's Yard
05.2022 - 07.2024
Gallery Assistant
Nottingham Contemporary
01.2018 - 05.2022
Gallery Administrator
TG Gallery
01.2011 - 05.2022
Buyer
Armitage Pet Care
10.2008 - 10.2010
Bachelor of Arts - Art
Nottingham Trent
Foundation Degree in Arts - Arts
Nottingham College
A-Levels - Arts A Communications B Psychology C
Franklin College
GCSEs - Varied
Lindsey School