Sarah Gageche

• Making sure customer data is compliant with data protection regulations.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained detailed records of customer interactions, transactions and comments for future reference and additional support.
• Provided exceptional customer service to ensure customer satisfaction.

• Operated computerized system to handle ticketing, check-ins, issuing of boarding passes and ensuring accurate information is provided with the best possible customer service throughout the process.
• Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
• Confirming passports and relevant documents as well as following the necessary safety and security procedures.
• Provided customers with information on airline policies, procedures, routes, gates and terminals to assuage baggage and boarding concerns.
• Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.

• Handled a high volume of customer inquiries, complaints, requests and offered productive solutions in a timely manner, increasing customer satisfaction ratings.
• Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
• Scheduled service repair with field technicians to handle complex, site-specific concerns.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Processed payments accurately according to company policies and procedures.

• Answered questions from customers by phone and email, offering company details and policy information as requested.
• Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Tracked and updated customer orders on company database to ensure order accuracy.

Accomplishment

Increased company product sales by a 50% margin through effective social media marketing strategies and exceptional customer service.

• Utilized Twitter and Facebook to promote products, services and content.
• Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.
• Monitored and participated in online conversation to build brand visibility.