Summary
Overview
Work history
Education
Skills
Certification
Interests
Timeline
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SARAH FROST

SARAH FROST

Redditch,Worcestershire

Summary

As a people professional, I have over 15 years experience across Human Resource, Recruitment, Resourcing and all other people related operations. With an operational mindset and strong business understanding and awareness, I am committed to cultivating exceptional stakeholder relationships, meeting needs and expectations at every step by remaining curious and asking questions. I have a natural ability to see and bridge gaps translating these into meaningful activities, influencing where appropriate.


Experience working across multiple sites in large corporate and small boutique organisations provides me with a unique blend of skills and understanding; operationally and strategically within my people specialism.


With high levels of emotional intelligence, I operate with integrity, authenticity and humility, a real people person with the ability to engage at all levels and build long-term relationships quickly; connecting with people making them always feel listened to and heard.


I have a hands on approach with a preference to have a varied and busy role that further develops my skills and experience.


A logical mind and a pragmatic approach compliment my natural organisational skills, and a driven and committed personality that engages with clients, colleagues, and stakeholders to create rewarding and long-lasting change.



Overview

17
17
years of professional experience
1
1
Certification

Work history

Head of People Operations

Entec Si
Birmingham, West Midlands
07.2022 - 08.2023
  • Represent, lead on and influence People and Resourcing strategy at Operational Board, working in partnership and collaborating with other members of the senior leadership team to ensure commercial cohesion and execution.
  • Influence, provide expert HR advice and build relationships with people across the business at all levels. Question, challenge and coach others to get to the root of people and business issues as well as liaising with various stakeholders in support of operational excellence and achieving business objectives.
  • Aid senior leadership members by being a trusted partner and through expert HR advice recommended corrective actions and improvements to company operations and initiatives.
  • Own all people operations processes including all HR admin, performance review cycles; compensation reviews and planning; benefits administration; legal and regulatory compliance as it relates to employment, etc.
  • Lead on and be responsible for all employee relations and functional HR including development and implementation of internal control systems to ensure all is compliant with all employee law and legislation.
  • Plan, develop and implement HR continuous improvement activities, including maintaining and evolving HR System and HR Policies contributing to effective operational delivery.
  • Updated policies and procedures to strengthen controls within different departments for improved operational standards.
  • Employee development and retention: develop and execute all learning and development initiatives and help drive a high-performance, high-growth mindset that focuses on career development and growth. Managed team performance, celebrating successes and identifying areas to improve.
  • Recruitment and talent acquisition: run all recruitment and talent acquisition activities including defining and implementing strategies to attract, hire, and retain top talent across the company with a focus on building a diverse and inclusive team.
  • Capture ongoing people feedback to ensure continuous improvement of the company's people strategy and ensure a smooth and efficient on-boarding and off-boarding process.
  • Optimising the utilisation and chargeability of our client facing workforce, providing information to leadership on utilisation levels, key areas of availability, business performance and forecasting to support business decisions.
  • Cultural champion: be a champion of our culture, helping the team understand and live our core values through effective programs that promote morale while achieving our company goals, whilst simultaneously driving high standards to increase employee retention and performance.
  • Assist in preparing, analysing, and presenting Management Information to senior stakeholders on budget vs. actual, headcount, resource management and wider operational excellence metrics such as utilisation and timesheets. Influence and advise on business decisions, supporting wider strategic planning, providing analysis for optimal resource, and providing forecasting intelligence to mitigate low periods/trends and informs growth agenda.
  • Support business development activities, including the reporting, analysis and development of utilisation targets, profitability targets and the company's commercial strategy.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.



Senior Resource Manager

Entec Si
Birmingham, West Midlands
04.2021 - 06.2022
  • Define, develop, and implement the Entec Si People Strategy to achieve and support the company's growth plans through the recruitment and retention of excellent people and the development and nurturing of talent across the organisation.
  • Responsible for developing a strategic approach to resource management and recruitment which meets both the annual business planning objectives and the five-year growth strategy.
  • Responsible for effective and timely resource forecasting and workforce planning, closely aligned to the company's pipeline of work ensuring that the company's employee resource requirements are suitably met.
  • Influencing and building relationships with people across the business.
  • Questioning and challenging others to get to the root of people and business issues.
  • Optimising the utilisation and chargeability of our client facing workforce, providing information to leadership on utilisation levels, key areas of availability, business performance and forecasting to support business decisions
  • Regularly liaising with Sector and Client Leads to challenge forward view and decide upon effective resourcing and deployment of staff; including discussing people challenges, employee development and career planning
  • Lead on resource allocation activities and ensure that all inputs required to support resource allocation decisions are kept up to date at all times (e.g
  • Assist in preparing, analysing, and presenting Management Information to senior stakeholders on budget vs Actual, headcount, resource management and wider operational excellence metrics such as utilisation and timesheets
  • Influence and advise on business decisions, supporting wider strategic planning, providing analysis for optimal resource, and providing forecasting intelligence to mitigate low periods/trends and informs growth agenda
  • Support business development activities, including the reporting, analysis and development of utilisation targets, profitability targets and the company's commercial strategy
  • Lead on recruitment activities, including engaging with recruitment partners, advertising vacancies, initial screening of applicants for fit with position (skills, education, competency, and cultural alignment), facilitating interviews and supporting the selection and appointment process
  • Organise and implement the onboarding and induction activities for new hires (conduct orientation to the business, present and explain benefit offering and provide employees with a welcoming and inclusive experience) supported by Sector and Client Leads
  • Maintain confidentiality and accurate HR files as well as providing general HR duties
  • Responsible for HR Administration activities such as; absence management activities, ensuring adherence to company policies and procedures
  • Responsible for the maintenance and communication of all HR Policies across the organisation, and in supporting the other managers through HR processes and procedures as relevant scenarios occur
  • Provide employee relations support for employees and managers, including resolving issues
  • Facilitate company performance development review process, providing guidance, tools and training for Sector and Client Leads and ensuring alignment of mentoring, training, and coaching is captured as part of the process
  • Working with the Support and Learning Lead to define and develop the training / learning annual programme as identified from the strategic business requirements through to the individual training needs highlighted through the PDR process
  • Provide input with promotion pipeline tracking to ensure suitable succession planning for the company
  • Responsible for the planning and booking of professional training and qualifications and leadership coaching to support employee development and for monitoring company training budget
  • Promote and support internal company initiatives such as Health and Well-being and CSR

Resource Manager

Entec Si
Birmingham, West Midlands
01.2021 - 04.2021
  • Responsible for ensuring effective resource forecasting and workforce planning closely aligned to the company's pipeline of work.
  • Responsible for developing a strategic approach to resource management and recruitment which meets both the annual business planning objectives and the five-year growth strategy.
  • Utilisation tracking, management Information reporting and financial management of employee resourcing.
  • Lead on the definition, implementation and ongoing management of suitable resource management tools, processes and standards.
  • Lead on resource allocation activities and ensure that all inputs required to support resource allocation decisions are kept up to date at all times (e.g Work pipeline, employee skills, aspirations and availability).
  • Responsible for absence management activities, ensuring adherence to company policies and procedures.
  • Lead on recruitment activities, including engaging with recruitment partners, advertising vacancies, initial screening of applicants, facilitating interviews and supporting the selection and appointment process.
  • Responsible for planning onboarding and induction activities, supported by Sector Leads, Client Leads and Business Support colleagues.
  • Support employee development, career planning and training activities.
  • Support business development activities, including the reporting, analysis and development of utilisation targets, profitability targets and the company's commercial strategy.
  • Promote and support internal company initiatives such as Health and Well-being and CSR.

Talent Engagement Specialist

Ameo Group
Birmingham / London
02.2018 - 01.2021
  • Proactive networking, relationship management, development and expansion of the Talent Pool
  • Identification of opportunities through relationship management and progression of those opportunities
  • Lead assignment consultation discussions with BDMs and document on the CRM (MSDynamics) detailed role requirements, cultural fit, agreed timeframes, roles and responsibilities, pay and charge rates, interview availability etc
  • Develop and manage the sourcing strategy for each BDM requirement within a 48 hour period (unless otherwise agreed)
  • Shortlist associates that meet the brief requirements and continue to manage the associate relationship
  • Ensure references endorse suitability for the client requirements and align with Ameo brand values
  • Ensure excellent associate satisfaction throughout the role resourcing process and hand over to the BDM
  • Facilitate the interview process and ensure thorough feedback is offered
  • Research, identify and attract new associates using all appropriate methods, including Social Media (LinkedIn), CV based websites etc
  • Manage general associate enquiries from the Ameo website
  • Actively manage existing associate relationships
  • Proactively network within change and transformation and identify additions for the talent pool
  • On-going networking with credible professionals to identify associates with exceptional delivery track records and ascertain their future availability to support other clients with similar challenges/needs
  • Actively seek out fresh and original sourcing strategies focused on emerging trends within change and transformation
  • Work with associates to improve their profiles, CVs and offer advice around market trends
  • Build trust and rapport with clients to ensure that Ameo become and remain a preferred specialist for change and transformation consultancy and people-centred resource requirements
  • Work with associates and clients to identify new opportunities and progress them
  • Deliver results against personal KPIs and team objective

HR Consultant

Tang Food
Birmingham / London, West Midlands
05.2016 - 01.2018
  • Provision of expert HR advice and support to Tang Food
  • Provided the scoping framework and rationale for the implementation of a new HR system across all sites
  • Implementation of new HR system, along with one to one training with employees
  • Conducted investigation meetings including minuting / recording discussions and subsequent recommendations on findings
  • Created and conducted performance reviews for all employees
  • Carried out a home visit on behalf of the company director to an employee on long term sickness absence.

Recruitment & Deployment Manager

The NEC Group
Birmingham, West Midlands
07.2009 - 09.2013
  • To manage and administer the Recruitment & Deployment function ensuring sufficient labour coverage throughout; whilst maximising profitability and maintaining the highest standards of excellence and service across all segments of the business
  • To manage the recruitment cycle for a wide range of positions in a high-volume staffing environment across multiple venues in Birmingham, and external sites for Amadeus
  • To ensure the correct calibre and skill set of staff were recruited to match the specific requirements of the venue/event
  • To manage the deployment of employees for up to thirty events per calendar month across The Genting Arena and The Arena, Birmingham (approx
  • Established positive relationships with prospective candidates through networking and regular communications.
  • 100 staff per event)
  • To project manage large prestigious outside events such as Barclays Scottish Open, Ricoh Women's Open and Dunhill Links Tournament from a recruitment, rostering, event delivery and financial basis
  • To deliver labour requirements within agreed targets, budgets and deadlines across all venues/events
  • Build and maintain excellent relations with external suppliers reviewing on a regular basis the supplier base to add value to services already offered
  • Liaise with the operational management team to ensure levels of excellence and service were maintained throughout, and determine ways to improve quality and consistency of staff provided
  • Ensure all financial regulations and administration procedures were adhered to and maintained at alltimes
  • Manage and motivate direct reports and subordinates, proactively develop individuals and maintain a succession planning programme
  • To actively seek new ways to move the department forward in line with NEC Group Catering Objectives.

Deployment Co-ordinator

THE NEC Group
Birmingham, West Midlands
05.2006 - 07.2009
  • To provide suitably timed and skilled staffing levels to over 50 fixed catering units and a wide variety of hospitality areas, across multiple sites; along with overseeing the day-to-day functions of the staffing office and supervising staffing officers as required.
  • Developed and maintained relationships with Catering Managers, Supervisors, Casual and Agency staff
  • Pro-actively managed relationships with all agencies to ensure, and improve continuity and skill levels of staff supplied
  • Monitored the delivery of the staffing office, to ensure all procedures were adhered to with the emphasis on reducing ‘no shows'
  • Provided training and monitored progress of staffing officers along with newcomers to thedepartment
  • Assisted the Training and Recruitment Department with the recruitment and retention of casual staff
  • Undertook monthly rostering of direct casuals and agency staff, including monitoring temporary labour spend where required
  • Assisted with the organisation of large high-profile hospitality events such as Barclays Launch, BT Launch and Sports Personality of the Year.

Education

Associate Diploma in People Management - Human Resource

Chartered Institute of Personnel and Development
London
09/2022 - 06/2023

Level 3 Diploma - Human Resource

Chartered Institute of Personnel and Development
London

BA Hons - Tourism Business Management

Birmingham College of Food, Tourism & Creative Studies
Birmingham
09/1999 - 06/2002

Skills

  • Strong Communication and Interpersonal Skills
  • Employee Relations and Engagement
  • Competent in all aspects of HR
  • Natural Coaching & Leadership Skillset
  • Commercially ware with the ability to work well across different functions
  • Employee Development
  • Natural problem solver and logical thinker
  • Project and Change Management

Certification

  • Continued leadership coaching development with Leaders by Nature and Little Bird
  • Professional Trainer Course (Completed 2008)
  • CIEH Level 2 Award in Health and Safety in the Workplace (Completed 2007)

Interests

I have a wonderful partner and between us we have 3 young boys, we love to do things as a family. We have days out, swim, play football and regularly participate in parkrun and junior parkrun. I also enjoy attending the gym, music festivals and concerts. I am also a keen cook and enjoy fine food.

Timeline

Head of People Operations

Entec Si
07.2022 - 08.2023

Senior Resource Manager

Entec Si
04.2021 - 06.2022

Resource Manager

Entec Si
01.2021 - 04.2021

Talent Engagement Specialist

Ameo Group
02.2018 - 01.2021

HR Consultant

Tang Food
05.2016 - 01.2018

Recruitment & Deployment Manager

The NEC Group
07.2009 - 09.2013

Deployment Co-ordinator

THE NEC Group
05.2006 - 07.2009

Associate Diploma in People Management - Human Resource

Chartered Institute of Personnel and Development
09/2022 - 06/2023

Level 3 Diploma - Human Resource

Chartered Institute of Personnel and Development

BA Hons - Tourism Business Management

Birmingham College of Food, Tourism & Creative Studies
09/1999 - 06/2002

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SARAH FROST