Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Sarah Flanders

Hayling Island,Hampshire

Summary

Effective multitasker with strong organisational skills. Thrives in fast-paced, deadline-orientated environments. Known for strong relationship-building and communication skills. Passionate and hardworking to achieve my goals and to perform to my best.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail sales associate

WHSmith
Chichester, West Sussex
11.2024 - Current
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Unpacked deliveries quickly to maximise customer sales opportunities.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Upheld company policies whilst interacting with customers and colleagues.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Guaranteed client satisfaction by constantly providing standards of company services and values.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Maintained tidy sales floor to enhance shopping experience.
  • Maintained display and organisation of department based on visual merchandising guidelines.
  • Accepted card, cash and cheque payments in POS register system.
  • Opened and closed the store, making sure all register systems were running, alarms were checked and set, and fire alarms were checked and working.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Housekeeping cleaner

Blossom House
Hayling Island, Hampshire
05.2023 - 07.2024
  • Disinfected toilets and surfaces for reduced infection risk.
  • Performed thorough deep cleaning every day to ensure the environment stayed clean and risk free.
  • Assisted in maintaining a comfortable home environment for clients via thoughtful arrangement of furnishings and decor items.
  • Followed detailed instructions from residents ensuring tailored service meeting their specific needs.
  • Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
  • Interacted positively and professionally with residents, maintaining excellent service standards.
  • Reduced clutter in client households by implementing effective organisation solutions.
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
  • Prioritised safety precautions throughout the cleaning process mitigating risk of accidents or injuries within the household.
  • Maintained clean, safe environments for guests and staff, and residents, strictly following infection control policies.
  • Deep-cleaned bathrooms and kitchens to maintain excellent hygiene standards.

Housekeeping cleaner

Premier Inn Hotel
Horndean, Hampshire
09.2022 - 04.2023
  • Deodorised items and spaces to maintain freshness.
  • Communicated with other staff to determine best use of resources and guest care.
  • Washed internal and external windows and frames.
  • Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Prioritised safety precautions throughout the cleaning process mitigating risk of accidents or injuries within the hotel.
  • Loaded dishwashers and hand-washed fragile crockery items.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
  • Disinfected toilets and surfaces for reduced infection risk.
  • Meticulously vacuumed, dusted and tidied guest rooms.
  • Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Stripped beds and remade with fresh linens.
  • Dusted and disinfected rooms and all items and furniture in the guests rooms.
  • Maintained cleanliness of the hotel corridors and public communal areas to high standards.
  • Stored linen safely and kept storage rooms clean, organised and safe.

Waitress

The Barley Mow
Hayling Island, Hampshire
02.2022 - 09.2022
  • Improved customer satisfaction by providing efficient and friendly service.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Managed table settings for enhanced dining experience.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Accurately took orders, making menu recommendations as appropriate.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Provided top-notch service to customers, improved overall dining experience.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Prepared deserts when the kitchen were backed up and restocked sauces to ensure service went smoothly for customer and manage workload for colleagues.

Education

GCSEs -

The Hayling College
Hayling Island, Hampshire
/2014 - /2019

NVQ Level 1 - Early Years

Havant and South Downs College
Waterlooville, Hampshire
/2019 - /2020

NVQ Level 1 - Health and Social Care

Havant and South Downs College
Waterlooville, Hampshire
/2020 - /2021

NVQ Level 2 - Early Years

Havant and South Downs College
Waterlooville, Hampshire
/2021 - /2022

Functional Skills Level 1 - Maths

Havant College
Havant, Hampshire
/2022 - /2023

Functional Skills Level 2 - Maths

Havant College
Havant, Hampshire
/2023 - /2024

Skills

  • Stock replenishment
  • Health and safety procedures
  • Shelf stocking
  • Cleanliness standards
  • Conflict Resolution
  • Customer Service
  • Money handling
  • Positive attitude
  • Organised
  • Resilient

Affiliations

  • Painting
  • Playing piano
  • Reading
  • Playing video games

Certification

Early Years Level One

Early Years Level Two

Health and Social Care Level One

Timeline

Retail sales associate

WHSmith
11.2024 - Current

Housekeeping cleaner

Blossom House
05.2023 - 07.2024

Housekeeping cleaner

Premier Inn Hotel
09.2022 - 04.2023

Waitress

The Barley Mow
02.2022 - 09.2022

GCSEs -

The Hayling College
/2014 - /2019

NVQ Level 1 - Early Years

Havant and South Downs College
/2019 - /2020

NVQ Level 1 - Health and Social Care

Havant and South Downs College
/2020 - /2021

NVQ Level 2 - Early Years

Havant and South Downs College
/2021 - /2022

Functional Skills Level 1 - Maths

Havant College
/2022 - /2023

Functional Skills Level 2 - Maths

Havant College
/2023 - /2024

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Sarah Flanders