Hi, I’m
Sarah Fisher
Summary
Customer Success professional with strong expertise in Customer Success Strategy, Key Account Management, and SaaS solutions. Skilled in KPI tracking, stakeholder engagement, and cross‑functional collaboration, supported by advanced capability in CRM systems (HubSpot, Pipedrive) and Power BI reporting. Known for building credible client relationships, resolving complex issues, and driving retention in fast‑paced environments. Ambitious, analytical, and committed to delivering exceptional service while supporting broader business and regional management goals.
Overview
24
years of professional experience
1
Certification
Work history
Joblogic (SaaS)
Customer Success Manager
08.2023 - 01.2026
Job overview
- Own and strategically grow a portfolio of 100+ key accounts, delivering 63% revenue growth and increasing annual turnover from £789k to £1.3M+ through structured expansion planning and proactive account strategy.
- Achieve industry-leading retention rates by driving customer engagement, strengthening senior stakeholder relationships, and maintaining rigorous account health monitoring.
- Accelerate product adoption and platform value by identifying upsell and cross-sell opportunities, increasing feature utilisation and customer lifetime value.
- Generate predictable expansion revenue through data-driven business reviews, delivering clear ROI and aligning on strategic goals.
- Lead onboarding and lifecycle success planning, ensuring rapid time-to-value and long-term alignment between customer objectives and platform capabilities.
- Act as a trusted advisor to senior stakeholders, mapping workflows, identifying operational inefficiencies, and recommending platform-driven improvements.
- Reduce churn risk by analysing engagement data, usage patterns, sentiment, and KPIs, executing targeted recovery plans.
- Collaborate cross-functionally with Sales, Product, and Support teams to improve customer experience and influence product roadmap decisions.
- Maintain operational excellence through accurate CRM management (HubSpot, Pipedrive), forecasting, and documentation of scalable success playbooks.
- Utilise Power BI for advanced reporting, data visualisation, and performance tracking to inform strategic decisions.
- Leverage the Tacker platform for enhanced project and workflow management.
- Recognised as a top-performing CSM, exceeding sales, retention, and expansion targets. Winner of the Top Sales Competition (April 2025) across 30+ CSMs in the UK and Pakistan.
Wolverhampton West Magazine
Business Development Manager / Editor
05.2022 - 07.2023
Job overview
- Promoted to Editor & Accounts Manager after just 4 months, reflecting rapid progression and leadership capability.
- Planned, managed, and delivered multi-channel advertising campaigns across three magazines.
- Negotiated sales contracts and pricing, consistently exceeding revenue targets and expanding the client base.
- Built and maintained a robust CRM pipeline, sourcing new clients daily and driving consistent revenue growth.
- Managed invoicing, VAT returns, and sales forecasting, ensuring financial accuracy and timely project delivery.
- Produced weekly analysis reports for senior management, providing actionable insights to inform business strategy.
- Coordinated editorial projects, managing contributors and production timelines for high-quality content delivery.
Puig UK
Regional Retail Sales Manager
01.2017 - 04.2022
Job overview
- Managed a team of 14 Account Managers across multiple regions and retail partners.
- Delivered business results exceeding targets (£1.6m in 2021, £1.3m in 2018), driving year-on-year growth.
- Led recruitment, onboarding, and ongoing training for new staff, ensuring high performance and engagement.
- Implemented incentive programmes and omni-channel strategies, boosting productivity and customer satisfaction.
- Collaborated with stakeholders to execute regional strategies and performance reviews.
- Analysed and forecasted sales, stocks, and budgets, providing detailed reports and action plans.
- Oversaw new product launches and merchandising projects, ensuring brand consistency and maximising in-store impact.
Puig UK
Area Manager
08.2001 - 12.2016
Job overview
- Achieved and exceeded annual sales targets (£1.9m in 2006), consistently increasing sales year-on-year.
- Motivated, developed, and trained store teams, improving staff performance and retention.
- Negotiated store space and merchandising projects, maximising brand awareness.
- Conducted strategy meetings with store managers to maximise sales and achieve targets.
- Led recruitment and selection processes, ensuring the right talent for business growth.
- Analysed accounts and sales data, using insights to inform strategy and drive improvement.
Arthur Price of England, BirminghamBirmingham
Business Development Manager
Job overview
- Developed business through corporate sales, organised events, managed stock control, and led staff training.
YSL, Rackhams BirminghamBirmingham
Beaute Specialist
Job overview
- Delivered excellent customer service, organised promotional events, and achieved sales targets.
Prestige & Collections, Cavendish House (HOF), CheltenhamCheltenham
Account Manager
Job overview
- Managed luxury brand accounts, achieved sales targets, and coordinated special events.
L'Oréal Cosmetics, BirminghamBirmingham
Sales Manager & Trainer
Job overview
- Trained and managed sales teams, delivered product training, and drove sales growth.
Estée Lauder, BirminghamBirmingham
Beauty Consultant
Job overview
- Provided expert product advice, built customer loyalty, and consistently exceeded sales targets.
Education
Dudley College
NVQ Levels 1 & 2 from Retail
RSA Word Processing from Levels 1 & 2
University overview
GPA: Distinction
Hall Green High School
GCSEs from Maths (A), English (A)
Skills
- Customer Success Strategy
- Project Management
- Key Account Management
- KPI & Metrics
- SaaS Onboarding
- Stakeholder Engagement
- Cross-Functional Leadership
- CRM & Data Analysis (HubSpot, Pipedrive)
- Power BI Reporting
- Tacker Platform Usage
- Complaint handling expertise
- Contract negotiation
- Customer retention strategies
- Client Relationship Management
- Resilience under pressure
Accomplishments
- £1.6M+ Sales Delivered, Surpassed annual targets by up to 47% as Regional Manager, consistently growing revenue and market share.
- 63% Revenue Growth in SaaS, As Customer Success Manager at Joblogic, strategically grew a portfolio of 100+ key accounts, increasing annual turnover from £789k to over £1.3M through structured expansion planning and proactive account strategy.
- Industry-Leading Retention Rates, Achieved exceptional customer retention by driving engagement, strengthening senior stakeholder relationships, and maintaining rigorous account health monitoring.
- Top Sales Competition Winner, Recognised as the top-performing CSM in April 2025, outperforming 30+ peers across the UK and Pakistan.
- Rapid Promotion, Advanced to Editor & Accounts Manager within 4 months at Wolverhampton West Magazine, reflecting adaptability and leadership.
- Team Leadership, Managed, coached, and developed teams of up to 14 Account Managers, driving engagement and performance.
- Process Optimisation, Implemented incentive programmes and omni-channel strategies, boosting productivity and customer satisfaction.
- Stakeholder Engagement, Built and maintained robust client pipelines, negotiated high-value contracts, and led strategic partnerships.
Certification
- Train the Trainer (May 2017)
- GDPR Awareness (Aug 2019)
- HR, Data Protection, Ethical Code, Employee Relations Courses
References
Available upon request
Eductation
- NVQ Levels 1 & 2 Retail, Dudley College
- 6 GCSEs (A–C), including Maths (A) and English (A), Hall Green High School
- RSA Word Processing (Distinction), Levels 1 & 2
- Train the Trainer, 2017-05-01
- GDPR Awareness, 2019-08-01
- HR, Data Protection, Ethical Code, Employee Relations Courses
Hobbies and Interests
- Enjoy socialising with family and friends
- Travelling
- Exploring different cultures
References
References available upon request.
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Success Manager
Joblogic (SaaS)
08.2023 - 01.2026
Business Development Manager / Editor
Wolverhampton West Magazine
05.2022 - 07.2023
Regional Retail Sales Manager
Puig UK
01.2017 - 04.2022
Area Manager
Puig UK
08.2001 - 12.2016
Business Development Manager
Arthur Price of England, Birmingham
Beaute Specialist
YSL, Rackhams Birmingham
Account Manager
Prestige & Collections, Cavendish House (HOF), Cheltenham
Sales Manager & Trainer
L'Oréal Cosmetics, Birmingham
Beauty Consultant
Estée Lauder, Birmingham
RSA Word Processing from Levels 1 & 2
Hall Green High School
GCSEs from Maths (A), English (A)
Dudley College
NVQ Levels 1 & 2 from Retail