sarah finlow

Producing staff rotas on a fortnightly basis accommodating for employees working availability

Ensuring quality control of all pumps and products served

Working behind the bar and dealing with customers

General cleanliness behind the bar, making sure all glasses and shelves are cleaned and ready to serve

Stock control, making sure all stock has been ordered within the time scale ready for despatch on selected delivery day

Receiving orders and organising the cellar and bar fridges making sure stock rotation and dates are correct

Opening and closing of the pub

General cleaning of the pub, ensuring the pub is cleaned and sanitised for customers

Assisting other members of staff with any concerns or issues they may have

Cashing up of the tills and balancing from the readings including change over of staff and ensuring that there was the correct float and enough change in the safe

Producing spreadsheets for cleaning rotas and cashing up sheets and time sheets

Reporting and dispense issues to the relevant department

Proving practical empowering support to clients in an enabling way, including encouraging and supporting them to undertake the day to day aspects of daily life, including when required helping them to take medication in line with the support plan and standard operating procedures

To assist with person care where required protecting their privacy and dignity at all times

Assisting with daily activities and helping them with any daily routines they may have i.e. fitness programs, swimming lessons

Accompanying with day trips, shopping, places of interest, Doctors appointments, daily exercise or any other activities the client may need

Prompting/Assisting with weekly cleaning of their flat and communal spaces

Money Management of clients who have special provisions where money is concerned and making sure the cash balances each day and collecting receipts from the client

General daily support in the communal areas including general conversations and watching and taking an interest in things they enjoy

• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
• Produced daily patient progress reports, enabling appropriate reviews and amendments to care plans.
• Monitored client health conditions and reported immediate issues to manager.
• Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
• Assisting with meals and snack times ensuring good nutritional and fluid intake
• Accompanying residents to doctors or hospital appointments ensuring their safety at all times
• Documenting or reporting any concerns or changes within the residents behaviour

Great Customer Service

Working Behind The Bar

Employing and Training responsible staff

Weekly Rotas

Payroll

Quality Control

Stock Ordering and Control

Stock Rotation

Cleaning

Accounts

Answering calls from Clients

Chasing outstanding Debt to the company

Establishing a good repour with clients and dealing with and queries they may have

Maintaining an up to date spreadsheet of debt and reporting to management of any concerns

Producing monthly/weekly invoices and statements

Taking customers orders both on the front desk and over the phone

Booking Orders for selected dates/times for delivery and colletion

Dealing with cash Payments

Balancing accounts from payments from bank transactions