Sarah Edwards
Hendrefydd Farm, Ystradfellte Road, Pontneathvaughan, Glynneath,Neath Port Talbot
Summary
Dedicated District Nurse Coordinator experienced in managing patient visits and home-visit planning to enhance timely community care. Delivered precise management of patient records and confidential documentation, ensuring compliance and discretion. Contributed to effective service delivery through strong communication, teamwork, and a compassionate approach, adapting to changing demands while supporting colleagues in administrative tasks.
Overview
22
22
years of professional experience
Work History
Community Navigator
Cwm Taf Morgannwg University Health Board
Mountain Ash, Rhondda Cynon Taf
04.2020 - Current
- Coordinated telephone communications and scheduled appointments with call centre and health professionals to streamline service delivery.
- Scheduled District Nurse visits using Civica system.
- Maintained and improved District Nurse system to facilitate future visit scheduling.
- Monitored employee performance, providing constructive feedback and coaching to enhance skill sets.
- Maintained appropriate data confidentiality relating to organisation and personnel, complying with information regulations.
- Organised and filed employee contracts and documentation to ensure easy access and compliance.
- Performed various general office duties to support daily operations.
Community Phlebotomist
Cwm Taf Morgannwg University Health Board
Mountain Ash, Rhondda Cynon Taf
01.2019 - 04.2020
- Conducted home visits to gather blood samples for medical testing as per GP or hospital requests.
- Worked independently within the community to provide support to District Nurse teams.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Maintained a sterile environment for all phlebotomy procedures, reducing the risk of cross-contamination.
- Followed appropriate collection procedures for different types of samples.
- Labelled blood vials with clear and necessary information for accurate testing.
Community Navigator
Cwm Taf Morgannwg University Health Board
Mountain Ash, Rhondda Cynon Taf
09.2018 - 01.2019
- Coordinated scheduling of District Nurse visits using Civica System to optimise healthcare delivery.
- taking and scheduling telephone calls from call centre and health professionals.
- adding and updating the District Nurse system for future visits.
- Streamlined day-to-day office functions, enhancing overall operational efficiency.
- Maintained appropriate data confidentiality relating to organisation and personnel, complying with information regulations.
- Organised and maintained employee contracts and documentation, ensuring easy access for HR processes.
Health Care Support Worker
Cwm Taf Morgannwg University Health Board
Mountain Ash, Rhondda Cynon Taf
05.2005 - 09.2018
- Delivered patient-centred clinical services with compassion, kindness, and care, fostering a supportive environment for recovery.
- delivering all palliative care in the community, working alongside a qualified member of staff, ( pain relief, catheter problems, last offices etc) keeping patients in their homes with family.
- Provided emotional support to patients and families, enhancing their coping mechanisms during challenging times.
- Maintained comprehensive patient notes to facilitate effective communication among healthcare providers.
- working within the Night District Nursing team, attending patients' homes.
Education
NVQ Level 3 - NVQ
Health Care
Merthyr Tydfil, MTY01-2013
Diploma of Higher Education - Health and Social
Aberdare College
Aberdare, RCT01-1992
GCSEs - education
Vaynor & Penderyn Comprehensive School
Merthyr Tydfil, MTY01-1991
Skills
- Civica scheduling
- Telephone triage
- Care coordination
- Phlebotomy procedures
- Healthcare service delivery
- Patient records management
- Data confidentiality
- Medical confidentiality
- District nursing
- Home visit planning
- Patient needs assessment
- Patient advocacy
- Community outreach
- Patient communication skills
- Time management
- Calm under pressure
- Team collaboration
- Teamwork and independence
- Effective communication
- Active listening
- Empathy and compassion
- Professionalism
- Continuous professional development
- Continuous professional development
Timeline
Community Navigator
Cwm Taf Morgannwg University Health Board
04.2020 - Current
Community Phlebotomist
Cwm Taf Morgannwg University Health Board
01.2019 - 04.2020
Community Navigator
Cwm Taf Morgannwg University Health Board
09.2018 - 01.2019
Health Care Support Worker
Cwm Taf Morgannwg University Health Board
05.2005 - 09.2018
NVQ Level 3 - NVQ
Health Care
Diploma of Higher Education - Health and Social
Aberdare College
GCSEs - education
Vaynor & Penderyn Comprehensive School