Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Sarah Edmead

Sarah Edmead

West Bromwich,West Midlands

Summary

Dedicated housing and property professional with over 8 years in large-scale housing programmes, specialising in asset management and regeneration. Currently managing multimillion-pound maintenance and decarbonisation projects, ensuring effective budget oversight and contractor performance. Expertise in leading complex housing initiatives and fostering stakeholder engagement to enhance service delivery.

Overview

9
9
years of professional experience

Work History

Contract Team Manager

Birmingham City Council
07.2024 - Current
  • Led city-wide maintenance and retrofit programmes across Birmingham housing stock.
  • Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
  • Owned team performance for contract works officers and delivery accountability.
  • Held contractor KPIs, SLAs, and compliance frameworks to deliver standards.
  • Established a supportive team culture, encouraging innovation and recognising individual and group achievements.
  • Resolved customer complaints promptly and professionally, maintaining high levels of customer satisfaction and loyalty.
  • Prepared and presented reports to senior management, offering insights and recommendations for strategic decision-making.
  • Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.

Project Lead

Birmingham City Council
03.2017 - 09.2020
  • Delivered major regeneration and housing development schemes across Birmingham.
  • Secured and managed funding streams, including Homes England and ERDF.
  • Managed stakeholder engagement across architects, planners, contractors and local communities.
  • Delivered feasibility studies, business cases, and Cabinet reports.
  • Negotiated complex development challenges and implemented value engineering solutions.
  • Oversaw land acquisition and joint venture delivery models.
  • Managed contractor procurement and commercial activities.
  • Implemented risk management strategies to minimise project delays and cost overruns.

Senior Housing Officer

Birmingham City Council
03.2017 - 09.2020
  • Managed delivery of property clearance and rehousing programmes across Kings Norton and Druid's Heath, ensuring smooth transitions for affected residents.
  • Coordinated regeneration and clearance programmes, enhancing community support and resident wellbeing.
  • Directed resident consultation strategies to strengthen engagement and lower resistance.
  • Collaborated with local authorities and external agencies to connect tenants with additional needs to vital community resources.
  • Prepared detailed reports on housing management activities, presenting findings to senior management and stakeholders.
  • Organised and delivered tenant induction sessions, providing essential information on rights, responsibilities, and available support services.
  • Helped clients apply for housing by assisting in completing paperwork and requirements.

Education

Pass - Housing Health & Safety Rating System

Birmingham City Council
01-2004

Institute of Customer Service - Solutions Award

Birmingham City Council

2:1 BA (Hons) - Management Design & Communication

University of Central England
01-2024

GCSEs - Eight A-C

Sheldon Heath School
01-2024

Skills

  • Programme and project management
  • Contract management
  • Budget management
  • Financial forecasting
  • Procurement processes
  • Regulatory compliance
  • Building safety standards
  • Data analysis
  • Power BI proficiency
  • KPI reporting
  • Stakeholder engagement
  • Resident engagement
  • Complaints resolution
  • Contractor oversight

Interests

  • Event Planning
  • Concerts
  • Festivals

Timeline

Contract Team Manager

Birmingham City Council
07.2024 - Current

Project Lead

Birmingham City Council
03.2017 - 09.2020

Senior Housing Officer

Birmingham City Council
03.2017 - 09.2020

Pass - Housing Health & Safety Rating System

Birmingham City Council

Institute of Customer Service - Solutions Award

Birmingham City Council

2:1 BA (Hons) - Management Design & Communication

University of Central England

GCSEs - Eight A-C

Sheldon Heath School
Sarah Edmead