- Event Planning
- Concerts
- Festivals
Sarah Edmead
West Bromwich,West Midlands
Summary
Dedicated housing and property professional with over 8 years in large-scale housing programmes, specialising in asset management and regeneration. Currently managing multimillion-pound maintenance and decarbonisation projects, ensuring effective budget oversight and contractor performance. Expertise in leading complex housing initiatives and fostering stakeholder engagement to enhance service delivery.
Overview
9
9
years of professional experience
Work History
Contract Team Manager
Birmingham City Council
07.2024 - Current
- Led city-wide maintenance and retrofit programmes across Birmingham housing stock.
- Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
- Owned team performance for contract works officers and delivery accountability.
- Held contractor KPIs, SLAs, and compliance frameworks to deliver standards.
- Established a supportive team culture, encouraging innovation and recognising individual and group achievements.
- Resolved customer complaints promptly and professionally, maintaining high levels of customer satisfaction and loyalty.
- Prepared and presented reports to senior management, offering insights and recommendations for strategic decision-making.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Project Lead
Birmingham City Council
03.2017 - 09.2020
- Delivered major regeneration and housing development schemes across Birmingham.
- Secured and managed funding streams, including Homes England and ERDF.
- Managed stakeholder engagement across architects, planners, contractors and local communities.
- Delivered feasibility studies, business cases, and Cabinet reports.
- Negotiated complex development challenges and implemented value engineering solutions.
- Oversaw land acquisition and joint venture delivery models.
- Managed contractor procurement and commercial activities.
- Implemented risk management strategies to minimise project delays and cost overruns.
Senior Housing Officer
Birmingham City Council
03.2017 - 09.2020
- Managed delivery of property clearance and rehousing programmes across Kings Norton and Druid's Heath, ensuring smooth transitions for affected residents.
- Coordinated regeneration and clearance programmes, enhancing community support and resident wellbeing.
- Directed resident consultation strategies to strengthen engagement and lower resistance.
- Collaborated with local authorities and external agencies to connect tenants with additional needs to vital community resources.
- Prepared detailed reports on housing management activities, presenting findings to senior management and stakeholders.
- Organised and delivered tenant induction sessions, providing essential information on rights, responsibilities, and available support services.
- Helped clients apply for housing by assisting in completing paperwork and requirements.
Education
Pass - Housing Health & Safety Rating System
Birmingham City Council
01-2004
Institute of Customer Service - Solutions Award
Birmingham City Council
2:1 BA (Hons) - Management Design & Communication
University of Central England
01-2024
GCSEs - Eight A-C
Sheldon Heath School
01-2024
Skills
- Programme and project management
- Contract management
- Budget management
- Financial forecasting
- Procurement processes
- Regulatory compliance
- Building safety standards
- Data analysis
- Power BI proficiency
- KPI reporting
- Stakeholder engagement
- Resident engagement
- Complaints resolution
- Contractor oversight
Interests
Timeline
Contract Team Manager
Birmingham City Council
07.2024 - Current
Project Lead
Birmingham City Council
03.2017 - 09.2020
Senior Housing Officer
Birmingham City Council
03.2017 - 09.2020
Pass - Housing Health & Safety Rating System
Birmingham City Council
Institute of Customer Service - Solutions Award
Birmingham City Council
2:1 BA (Hons) - Management Design & Communication
University of Central England
GCSEs - Eight A-C
Sheldon Heath School