Sarah Eagleton

Warmly greeted customers to establish positive first impressions, enhancing in-store experiences, delivered exceptional customer service, addressing customer queries and handling customer complaints.

Meet weekly sales target.

• As a part-time weekend Customer Service Advisor it was my role to give customers the best experience by ensuring their maintenance issue’s are resolved as quickly and efficiently as possible. My duties included receiving calls & puzzle tickets from clients with breakdowns of equipment, drainage issues, pest control & other facility problems & then contacting our Supply Chain Partners for attendance to site & checking SLA’s.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

• Ability to resolve queries and deal with customers over the telephone and in person
• Working calmly under pressure., for DFS furniture my duties included answering a high volume of incoming calls from customers regarding updates on their orders, logging all complaints, booking service appointments, liaising with finance companies on applications pending, checking & responding to emails, banking.

• In peoples homes & my duties included were hoovering, dusting, cleaning bathrooms & kitchen, ironing & occasionally cooking meals for very busy families.

• Breyer Group are established as a leading external refurbishment contractor within the Social Housing and Education market
• My daily duties included typing all correspondence for Contract Managers, Quantity Surveyors, Resident Liaison Officers & Site Managers, typing sub-contract orders, keeping diaries of Contract Managers & Quantity Surveyors, answering the telephone and dealing with enquiries, managing sick records, collating all information for tracking forms, filing, setting up BT lines, booking & arranging meeting, setting up new job files, distributing & sending fax's, order stationary, distributing post, covering reception when required.

• I was employed by Compass Group, the largest contract caterer in Europe, who provided services to Ford Motor Company
• My duties included booking meetings and training courses for the Client and external companies, managing conference rooms to schedule using Oracle database, book accommodation, invoicing customers, order catering, receiving cash and credit card payments
• An important aspect of the job is to always maintain a professional and customer friendly environment
• I started with this company as a general assistant supporting the catering team keeping the restaurant facilities clean and tidy
• I then had training to become a silver service waitress, once progressed with this position I then moved on to Conference Administrator.

• This was my first job after leaving school, I was trained as a cashier, then went on to stock replenishment and ordering goods for the store.