Darren Duncan

Berkshire

Summary

Dedicated Professional committed to delivering exceptional quality in client work and ensuring customer satisfaction. Demonstrated effective communication and customer-focused skills while meeting strict deadlines in high-pressure environments. Embraced flexibility and self-motivation to tackle new challenges, utilising a robust set of transferable skills across diverse employment settings.

Overview

years of professional experience

Certification

Work History

Customer Delivery Driver - Online Shopping

Sainsbury's

02.2023 - Current

Executed timely delivery of online grocery orders, consistently meeting scheduled windows and ensuring safe transport of ambient, chilled, and frozen items.
Delivered exceptional customer service by resolving delivery-related issues and accurately verifying order contents, reinforcing company reputation for quality and reliability.
Successfully utilized in-cab technology for route optimization and proof-of-delivery processing.
Conducted vehicle maintenance checks and adhered to road safety regulations to ensure safe and reliable delivery.

Director, Wheel Trimmed Alloy Wheel Refurbishment

Self Employed

02.2013 - 01.2023

Executed high-quality, professional repairs using advanced techniques including sanding, welding, filling, painting, and oven curing, consistently achieving excellent, durable results and ensuring customer satisfaction.
Implemented robust quality control procedures for all finished products, resulting in a high rate of repeat business and positive word-of-mouth referrals.
Managed self-employed alloy wheel refurbishment business, specialising in cosmetic repairs, colour changes delivering quality service to diverse customer base.
Oversaw business operations, managing inventory, supply chains, financial record-keeping, quotations, invoicing, and workshop organisation to ensure smooth workflow.
Developed and maintained strong client relationships through professional consultation, clear communication, and consistent delivery of work to agreed timescales and specifications.
Maintained specialist equipment (e.g., spray booths, pneumatic tools), ensuring safe operation and compliance with environmental and safety regulations.

Warehouse Operative

BMW Ltd

05.2002 - 01.2013

Performed accurate and efficient handling, storage, and retrieval of automotive parts and components within a high-volume logistics environment, ensuring inventory accuracy and minimising damage.
Utilised material handling equipment (e.g., forklift, pallet trucks) safely and proficiently to move stock according to strict BMW operational procedures and health and safety guidelines.
Managed goods receiving and dispatch processes, including verifying deliveries against manifests, conducting quality checks, and preparing shipments for distribution to dealerships and production lines.
Maintained a clean, organised, and safe working environment, adhering safety policies and contributing to continuous improvement initiatives within the warehouse operations.

Education

NVQ Level 2 - Warehousing & Storage

01-2011

Brakenhale Secondary School

Bracknell, BRC

01-1986

Skills

Driving & Machinery Operation: Certified and licensed for various forklifts
Inventory & Logistics Management: Expertise in stock level management, goods receipt, dispatch operations
Customer Service & Communication
Operational Management (Self-Employed): Experience in full business operation
Attention to Detail & Accuracy
Health and safety; manual handling training

Flexibility & Self-Motivation
Teamwork
Active listening
Remaining calm under pressure
Working at pace to meet deadlines