Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Personal Information
Timeline
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Sarah Duignan

Halesowen,West Midlands

Summary

Personal Statement: Gained extensive knowledge and experience in delivering Corporate Social Responsibility working across the Construction Industry and within major projects of Engineering infrastructure. Managed 7 tier1 partners return on investment within the SMP Alliance on a 3.2bn project which consists of BAM, Balfour Beatty, Costain, Morgan Sindall, WSP, Fluor, Jacobs and National Highways. Current role to evaluate strategies and tender commitments and to implement corporate responsibility across all partners, managing frameworks and working with suppliers and cross functional teams on site nationally to ensure measurable outcomes were achieved. Responsible for managing all data analysis and performance reporting tools, and all key initiatives and reporting deadlines across all suppliers and partners reporting directly into the SMP Alliance Leadership Team for deep dive analysis on performance across the Alliance for all partners and suppliers. Delivered live social value updates through streaming channels to all National scheme sites and supplier partners across the Alliance, delivering key Social Value and EDI developments addressing impact and success planning. Responsible for uniting staff together as one Alliance with a sense of belonging to achieve all social value and EDI commitments. Recently won the SMP Alliance award for outstanding supply chain relationship management.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Energetic, strong in communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Passionate about Corporate Social Responsibility with experience in data accuracy and management. Independent problem-solver focused on client service deliverables and KPIs. Works well under tight deadlines.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

28
28
years of professional experience
2003
2003
years of post-secondary education

Work history

Business Development Consultant

SERCO Somerset College
Taunton, UK
03.2013 - 07.2025
  • Worked closely with employers to maintain optimum levels of communication and engagement for effective and efficient completion of all curriculum training.
  • Provided information to curriculum teams on specific training requirements for Hinckley point C employer brokerage steering group.
  • Built and maintained good working relationships with internal and external contractors and suppliers on Hinkley Point C Nuclear Power Plant.
  • Responsible for conducting local research, to support Business Development strategies, against training KPIs.
  • Demonstrated training investment on all Apprenticeships and Graduate programmes to highlight the fullpotential of Government funded training available to all Tier 1 contracting networks in greener Bio-Mass.
  • Managed external audits with multiple curriculum delivery team for OFSTED and external verification awarding bodies.
  • Liaised with internal departments, stakeholders, and employers to promote new greener training initiatives.
  • Supported on Hinckley Point C Employer brokerage service in partnership with DWP.
  • Managed education steering groups.

Strategic Partnership Advisor

Construction Industry Training Board (CITB)
08.2014 - 10.2021
  • Managed partnership engagement of supply chain activity and built relationships on large city projects to help embed social value commitments on HS2 and Commonwealth Games.
  • Responsible for external relationships on sites across all West Midlands areas and Southwest supporting contractors and supply chain directors.
  • Supported on site toolbox talks to ensure all contractors recived updated CITB information on various channels of engagement.
  • Supported on industry upskilling across multiple tier 1 contractors and suppliers.
  • Managed and shaped relationships building positive rapport, influencing, and negotiating all business needs to identify and manage industry data.
  • Worked with small, medium and large supply chains offering solutions to challenging situations.
  • Investigated concerns and integrated with internal departments to ensure funded audited data was accurate on skills academy delivery sites.
  • Set up employer brokerage channels on Hinckley Point C Nuclear plant and work with tier 1s on social value delivery.
  • Collaborated effectively with colleagues.
  • Implemented effective feedback system, ensuring continual service improvements.
  • Established strong relationships with clients for improved business partnerships.
  • Initiated routine check-ins with clients, maintaining high levels of service delivery.
  • Initiated strategic partnerships that enhanced our access to industry-leading tools and resources.
  • Initiated strategic partnerships with key industry players to boost innovation.

EDI Social Value Lead

Royal BAM Group
Birmingham, West Midlands
08.2022 - 06.2025
  • Company Overview: SMP Alliance 3.2bn smart motorway project
  • Developed Social Value strategy aligning client commitments and initiatives.
  • Assured smooth transition between scenes for maintaining storyline continuity.
  • Secured £150million in social value delivery for social local economic value and ROI.
  • Participated enthusiastically in corporate social responsibility initiatives, promoting environmental sustainability.
  • Supported large supply chain of over 130 suppliers.
  • Established strategic partnerships to enhance inclusive growth across all social value delivery, community, charity, education and government bodies.
  • Implemented metrics and improvement performance reporting for senior leadership teams across all 7 partners.
  • Delivered large scale employment and skills training across all partners.
  • Champion of initiatives around mental health, volunteering, and supporting micro/SME engagement.
  • Implemented sustainable practices into procurement procedures, contributing to corporate social responsibility efforts.
  • Championed corporate social responsibility initiatives, boosting public image and trust level.
  • Increased apprenticeship and graduate employment opportunities working with suppliers.
  • Supported tenders with winning social value regional commitments.
  • Oversee all site scheme and EDI delivery.
  • Guest speaker at large corporate supply chain events and manage key messaging to all partners.
  • Delivered and managed large social value community projects with suppliers.
  • Manage supply chain monetary performance reports on internal dashboards and BIM reporting to senior leadership teams.
  • Collaborate with teams to ensure outreach of vulnerable members within communities, identifying local needs analysis plans through data sourcing tools.
  • Led performance reviews, identified areas for improvement.
  • Designed and implemented training to further develop partner deliverables based on business goals.
  • Represented SMP Alliance at conferences and award winning business events.
  • Drafted procedural statements and guidelines for company-wide use.
  • Supported partner network relations enabling teams to undertake initiatives that supported Department For Education (DFE) strategy for greener schools campaigns.
  • Communicate case studies and award submissions for work winning hubs. (bid teams)
  • Reported on activities for internal news bi-weekly newsletter for social value and EDI magazine celebrating social value and EDI achievements.
  • Integrated inclusive team culture, diverse, which allows people to feel empowered.
  • SMP Alliance 3.2bn smart motorway project.
  • Supervised project timelines for timely completion.
  • Cultivated strong relationships with clients to secure repeat business.
  • Liaised with suppliers to ensure timely deliveries.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Fostered positive working environments with regular team-building activities.
  • Streamlined communication channels, enhanced internal information flow.
  • Successfully delivered on tasks within tight deadlines.
  • Drove integration of Corporate Social Responsibility into core business processes.
  • Achieved successful collaboration with non-profit entities, promoting corporate social responsibility initiatives.
  • Piloted initiatives geared towards environmental sustainability in office operations, demonstrating corporate social responsibility.
  • Boosted community engagement with well-planned corporate social responsibility initiatives.
  • Orchestrated charity initiatives aligning with corporate social responsibility goals.
  • Partnered with external stakeholders to promote corporate social responsibility initiatives in local communities.
  • Created compelling presentations for board meetings on impact of all corporate social responsibility efforts.
  • Assisted in key development of corporate social responsibility initiatives that resonated within communities.
  • Analysed external trends and best practices in corporate social responsibility to inform strategic planning.

Overseas Customer Service Representative and hotel contracting

First Choice Holidays Europe
03.1997 - 11.2008
  • Presented large weekly welcome presentations to large groups of holiday guests.
  • 121 selling to exceed resort excursion targets.
  • World class training.
  • Responsible for all customer data.
  • Checked customer airport information.
  • Worked long hours to and from various European airports.
  • Assisted guests with booking tickets, eliminated travel hassles.
  • Coordinated emergency response procedures, ensured guest safety at all times.
  • Improved company image with professional and friendly demeanour.
  • Solved guest complaints for improved holiday experience.
  • Facilitated communication between guests and hotel staff for seamless service.
  • Enhanced guest satisfaction by providing excellent customer service.

Business Development Consultant

Stourbridge College
02.2008 - 04.2013
  • Responsible for all employer Apprenticeship delivery.
  • Managed existing database of training providers, employers and learners.
  • Managed the Apprenticeship data service and matching service for the government website.
  • Managed budgets for college Apprenticeship events.
  • Sourced opportunities for employer work experience placements.
  • Carried out day to day duties accurately and efficiently.
  • Worked on prison contracts across the Midlands.
  • Worked on short term training schemes and Inductions to large corporate employers and learners at multiple venues.

Education

Higher National Diploma (HND) - Business Management

Birmingham College University

Skills

  • Embrace social local economic values
  • Natural communicator
  • Strong leadership delivery
  • Consultation and advisor of supply chains
  • Public speaking
  • Strategic planning
  • Negotiator
  • Team player mindset
  • Methodical
  • Pragmatic delivery
  • Solution driven

Accomplishments

    Supplier Relationship Manager Award

    D Day positive impact award

    Homeless Project Award

Custom

References available upon request.

Personal Information

Timeline

EDI Social Value Lead

Royal BAM Group
08.2022 - 06.2025

Strategic Partnership Advisor

Construction Industry Training Board (CITB)
08.2014 - 10.2021

Business Development Consultant

SERCO Somerset College
03.2013 - 07.2025

Business Development Consultant

Stourbridge College
02.2008 - 04.2013

Overseas Customer Service Representative and hotel contracting

First Choice Holidays Europe
03.1997 - 11.2008

Higher National Diploma (HND) - Business Management

Birmingham College University
Sarah Duignan