Sarah Dow

Digital product development and delivery of new technology solutions focused on fundamentally transforming Rathbones' operating model and moving them towards a more efficient, digitally enabled wealth management business.
Leadership responsibility for defining, embedding and launching the following digital products within the business;
- Core client CRM system;
- Marketing and communications platforms;
- Portals and workflows to support both investment managers and financial planners in their day to day roles;
- Digitally supported prospecting tool;
- Digital servicing journeys.
A highly complex and multi-vendor landscape, within which I am responsible for ensuring these deliveries combine to provide one seamless client and adviser experience, which supports the future ambitions and strategy of the firm.

Senior Digital Product Owner responsible for leading The Advice Partnership through the early stages of their digital transformation journey, embedding and launching a new client and adviser CRM technology solution, and ensuring the resulting client and adviser experience met and exceeded their users' expectations.
This included;
- Defining and launching the initial digital product MVP
- Owning and developing the full product roadmap, ensuring it met key business objectives and aligned to wider business strategy
- Creating and prioritising the product backlog, to ensure successful future product development and innovation.

Product Owner for the delivery of one of the largest digital product proposition launched within Tesco Bank. Lead the product development and launch of a brand new digital banking product, Clubcard Pay.

Providing strategic product management for Tesco Bank's Savings and Lending products.
This included delivery of the recent Persistent Debt and High Cost of Credit regulation and resulting customer remedies across our portfolio of products.
Latterly, this role involved working on the Bank's response to COVID-19, customer payment breaks, and the product management and customer communications requirements resulting from these changes.

Senior level position within the Tesco Bank press team, providing strategic communications advice on business, product and brand campaigns for media, politicians and customers.