Sarah Dobson

• Fed, watered and toileted animals.
• Calmed anxious pets to achieve positive experience.
• Kept animal cages spotlessly clean to minimise infection risks.
• Assured quality care, facilitated daily exercise routines for dogs and cats.
• Completed customer bookings with speed and accuracy.
• Successfully delivered on tasks within tight deadlines.
• Consistently arrived at work on time and ready to start immediately.
• Handled telephone and email enquiries to minimise backlogs.

• Maintained knowledge of products and features to provide recommendations to customers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Accepted card, cash and cheque payments in register system.
• Managed customer lines for minimum wait times and high satisfaction.
• Rotated stock periodically, reducing instances of expired or outdated inventory.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Processed returned or exchanged items and provided refunds to customers.
• Tagged products quickly and accurately with price tags and stickers.
• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Supported team by demonstrating respect and willingness to help.

• Followed health and safety guidelines, ensuring a safe work environment.
• Operated cash point as required, handling and recording payments.
• Labelled and stored fresh food deliveries immediately to avoid spoilage.
• Received and unpacked incoming deliveries, rotated existing stock and put away new items.
• Followed checklists to keep kitchen areas clean, stocked and sanitised.
• Cleared tables to remove dirty utensils and leftover food items.
• Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.

• Managed phone calls, resulting in effective communication flow within the company.
• Represented company and promoted brand with exceptional service and presentation.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Reduced waiting times through effective time and resource management.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Offered knowledgeable, friendly support to in-office guests.
• Acted as first point of contact for wide range of personnel.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Embodied company values through friendly and reliable customer service.
• Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Handled appointment scheduling to ensure smooth daily operations.
• Admitted guests into buildings to control site access.

• Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Inspected customer identification to verify age against legal standards.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
• Refused drinks service to guests without appropriate proof of age.
• Cleaned and sanitised bar area, maintaining high standards of hygiene.

• Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
• Trained driven, dedicated team members, reducing staff turnover.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Managed daily operations for smooth running of the office
• Trained new cashiers on store policies and procedures to maintain standards.
• Checked notes carefully to spot counterfeit currency.
• Engaged in pleasant chit chat for friendly and personalised service.
• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Managed cash handling, ensuring accuracy and security.

After working alongside this wonderful small business for 11 years, I was made redundant in 2024. I started as an Administrative assistant / PA in 2013. Throughout the years, I was promoted to Junior Manager and then Manager, handling all the company's day-to-day procedures.

During my time at A's Cleaning I gathered many admin and managerial skills such as :

• Facilitating staff training, resulting in better customer service.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Drafted procedural guidelines for company-wide use.
• Monitored health and safety measures for guaranteed compliance.
• Fostered a positive work environment with regular team-building activities.
• Supervised project timelines for timely completion.
• Enforced safety regulations to reduce workplace accidents.
• Secured new business opportunities with successful networking events.
• Managed administrative staff to maintain smooth daily operations.
• Streamlined communication channels, enhanced internal information flow.
• Cultivated strong relationships with clients to secure repeat business.
• Streamlined processes to improve and optimise office operations.
• Led performance reviews, identified areas for improvement.
• Analysed and resolved complex management issues for optimised scheduling.
• Implemented cost reduction measures, reduced overhead expenses.
• Oversaw daily operations to achieve high productivity levels.
• Displayed energy and enthusiasm in fast-paced environment.
• Applied positive customer service approach to increase satisfaction levels.
• Wrote reports outlining progress and results.
• Successfully delivered on tasks within tight deadlines.
• Consistently arrived at work on time and ready to start immediately.
• Handled high volume calls to address customer inquiries and concerns.