Sarah Dhliwayo
52 Wykebeck Street Leeds,West Yorkshire
Summary
Detail-oriented Care Team Leader with 11 years of inspection and audit experience in the Zimbabwe Police Force and UK care leadership in domiciliary and residential settings. Expertise in CQC compliance, audits, risk assessments, and stakeholder communication. Proven ability to support services during local authority and CQC inspections, ensuring person-centred care and regulatory readiness. Currently pursuing an MSc in Healthcare Management, targeting Compliance, Quality, or Registered Manager roles.
Overview
14
14
years of professional experience
Work History
Team Leader-Part Time
Halcyon Court Care Home, Headingley
Leeds, West Yorkshire
09.2025 - Current
- Monitored team performance, identified areas for improvement, and implemented corrective actions to enhance service delivery.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Monitored staff performance and developed improvement plans.
- Planned employee workloads and strategically delegated tasks to effectively manage seasonal demand fluctuations.
- Cultivated supportive and positive working environment, maintaining excellent employee relationships and fostering collaboration.
- Provided personal care and support in domiciliary and care home environments.
- Supported medication, nutrition, mobility, hygiene, and emotional wellbeing according to the care plan.
- Maintained accurate daily records and reported changes in service users’ health promptly.
- Assisted senior staff with care documentation and quality improvement tasks.
Team leader
TLB 24/7 Healthcare
Leeds, West Yorkshire
10.2024 - 05.2026
- Supervise staff delivering person-centred care in line with organisational policies and CQC standards.
- Conduct spot checks, audits, and compliance monitoring to ensure consistent quality in service delivery.
- Support the service during council and CQC inspections by ensuring documentation is accurate and inspection-ready.
- Complete and review risk assessments, implementing control measures to mitigate identified risks.
- Develop, review, and update care plans to align with service user needs and preferences, enhancing individualised care.
- Handle complaints professionally, ensuring concerns are documented, investigated and resolved.
- Liaise with families and professionals to ensure continuity of care and effective communication.
Health care assistant
TLB24/7 Healthcare
Leeds, West Yorkshire
02.2023 - 10.2024
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Monitored individual's physical and emotional wellbeing, reported changes promptly and suggested appropriate adjustments to care plans.
- Monitored individual's physical and emotional wellbeing, reported changes promptly and suggested appropriate adjustments to care plans.
- Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
- Positioned, lifted and moved patients safely from bed to wheelchairs, adhering to safe handling techniques to ensure patient comfort and safety.
Police officer
Zimbabwe republic Police
12.2011 - 02.2023
- Investigated complaints and misconduct cases, ensuring fair procedures and accurate documentation.
- Produced audit reports detailing findings and recommendations to address compliance issues.
- Produced audit reports detailing findings and recommendations to address compliance issues.
- Completed risk assessments and facilitated implementation of risk control measures to enhance safety.
- Collaborated with senior officers to enhance standards, accountability, and operational performance across the unit.
Education
Master of Science - Currently studying MSc Management with Healthcare Management
Keele University
Staffordshire01-2028
NVQ Level 5 - Diploma in Health and Social Care
London College of Professional Studies
United Kingdom01-2026
Certificate of Higher Education - Loss Control
University of Zimbabwe
Zimbabwe03-2022
Care Mandatory Certificates - Healthcare
TLB24/7 and Anchor Hanover mandatory certificate
United Kingdom12-2022
Skills
Service coordination
- Staff supervision
- Team leadership
- Crisis intervention
- Safeguarding Awareness & Escalation
- Multi-agency communication
- Strong Documentation & Report Writing
- Quality assurance
- Operational oversight
- Regulatory knowledge
Inspection support
- Team leadership
Additional Information
IT Skills: Microsoft Word, Excel, Outlook
References available upon request
I am a holder of UK full driver's licence, and I have my own car
Timeline
Team Leader-Part Time
Halcyon Court Care Home, Headingley
09.2025 - Current
Team leader
TLB 24/7 Healthcare
10.2024 - 05.2026
Health care assistant
TLB24/7 Healthcare
02.2023 - 10.2024
Police officer
Zimbabwe republic Police
12.2011 - 02.2023
Master of Science - Currently studying MSc Management with Healthcare Management
Keele University
NVQ Level 5 - Diploma in Health and Social Care
London College of Professional Studies
Certificate of Higher Education - Loss Control
University of Zimbabwe
Care Mandatory Certificates - Healthcare
TLB24/7 and Anchor Hanover mandatory certificate