Sarah Delaney
London,United Kingdom
Summary
Motivated Master’s student in Psychosocial Studies with a Bachelor’s in Psychology, seeking a role where I can leverage expertise in crisis intervention, community wellness, and mental health support. With over ten years of experience in the service industry, including bartending, serving, and administrative roles in mental health and wellness settings, I have developed strong interpersonal, communication, and problem-solving skills, excelling in high-pressure, customer-facing environments. These experiences have strengthened my ability to connect with diverse individuals, manage complex situations, and deliver exceptional service. I am eager to apply education and passion for human advocacy, social justice, and mental health support and am available to begin immediately.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Bartender & Manager
Browns Socialhouse Victoria Falls
Victoria, Canada
2016.07 - 2024.08
- Managed staff, oversaw daily operations, and ensured high-quality guest experiences, contributing to smooth restaurant flow
- Served entire bar, table section, and performed shift-leading duties to ensure exceptional service
- Oversaw inventory, ordering, and scheduling, optimizing resources and reducing operational costs
- Trained and mentored staff, improving team performance and fostering a strong, efficient work environment
- Developed rapport with regular patrons over eight years, creating a loyal customer base and ensuring repeat business
Administrative Assistant
Private Law Firm
Victoria, Canada
2022.03 - 2023.02
- Managed front desk duties, coordinated office operations, and handled phone inquiries, ensuring smooth reception and office flow
- Maintained confidentiality while handling sensitive information and assisting in preparation of reports for management review
- Organized client meetings, prepared agendas, and took detailed minutes to support effective communication and decision-making
- Reviewed and proofread documents for staff, ensuring correct formatting, error-free content, and verified factual information
Youth Crisis Intervention Worker
Youthspace
Victoria, Canada
2018.01 - 2020.01
- Assessed safety concerns and responded to high-risk situations, including suicide prevention and conducting risk assessments to ensure wellbeing of vulnerable individuals
- Developed and implemented comprehensive intervention plans to support clients' personal improvement and safety
- Counselled clients through challenging times using compassionate and approved strategies, providing emotional support and guidance
- Connected youth with mental health resources, community services, and additional external agencies to ensure continued support
- Maintained detailed records of client progress, enabling tailored future interventions.
Hostess, Expo & Server Assistant
Il Terazzo
Victoria, Canada
2017.07 - 2018.01
- Managed guest seating, reservations, and optimized table turnover
- Coordinated with kitchen staff to ensure timely and accurate service
- Maintained cleanliness, organization, and resolved guest concerns efficiently
- Provided exceptional service in fine dining restaurant, ensuring high level of guest satisfaction and attention to detail
Receptionist
Cancer Lodge Society
Victoria, Canada
2015.01 - 2017.01
- Managed scheduling, answered calls, and handled patient information confidentially, ensuring smooth office operations
- Strategically scheduled appointments, optimizing availability and calendar management for maximum efficiency
- Coordinated accommodations, meals, and transportation for patients and families, enhancing overall patient experience
- Greeted guests, patients, and families in professional and friendly manner, efficiently managing front desk inquiries and ensuring a positive experience
Education
Master of Arts - Psychosocial
Birkbeck, University of London
LondonBachelor of Arts - Psychology
University of Victoria
Victoria 2019.09 - 2023.04
Skills
- Microsoft Office
- Data Management
- Project Coordination
- Time Management
- Collaboration & Teamwork
- Strong Written Communication
- Critical Thinking
- Independent Problem Solving
- Attention to Detail
- Crisis Intervention
References
References available upon request.
Timeline
Administrative Assistant
Private Law Firm
2022.03 - 2023.02
Bachelor of Arts - Psychology
University of Victoria
2019.09 - 2023.04
Youth Crisis Intervention Worker
Youthspace
2018.01 - 2020.01
Hostess, Expo & Server Assistant
Il Terazzo
2017.07 - 2018.01
Bartender & Manager
Browns Socialhouse Victoria Falls
2016.07 - 2024.08
Receptionist
Cancer Lodge Society
2015.01 - 2017.01
Master of Arts - Psychosocial
Birkbeck, University of London