Sarah Deane
Ellesmere Port,Cheshire
Summary
Highly skilled professional with expertise in client relations, project management, and risk management. Demonstrates exceptional decision-making capacity, resilience under pressure, and time management efficiency to deliver results in dynamic environments. Proficient in agile project management and the Microsoft Office Suite, with a strong focus on relationship-building and communication proficiency. Adept at fostering customer satisfaction through effective relationship management and customer service strategies. Committed to leveraging skills to drive organisational success while maintaining a focus on continuous improvement.
Overview
21
21
years of professional experience
66
66
years of post-secondary education
Work history
Project manager
Legal Marketing Services
Ellesmere Port, Cheshire
2007.08 - 2026.01
- Strengthened stakeholder relationships through regular updates and clear communication.
- Fostered a positive work environment, enhanced team productivity substantially.
- Identified risks, implement mitigation strategies for secure project outcomes.
- Promoted team collaboration for more innovative solutions in projects.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Took payments for projects and arrange invoices.
- Provided demonstrations of systems and assist users.
Customer service advisor
MBNA
Cawley House, Herons Way, Cheshire
2007.04 - 2007.08
- Improved customer satisfaction by promptly addressing queries and complaints.
- Enhanced brand loyalty, provided excellent service at all times.
- Managed complex customer issues to successful resolution.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
Assistant store supervisor
Cooperative Group
Ellesmere Port, Cheshire
2005.07 - 2007.03
- Liaised with suppliers to secure timely deliveries of products.
- Ensured cleanliness of store premises, maintaining a pleasant shopping environment.
- Assisted customers in choosing products, enhancing their shopping experience.
- Provided excellent customer service, resulting in repeat business.
Education
A-Levels - English Language
Wirral Met College
Birkenhead 2003.09 - 2005.07
A-Levels - English Literature
Wirral Met College
Birkenhead 2003.09 - 2005.07
A-Levels - History
Wirral Met College
Birkenhead, Wirral 2003.08 - 2005.07
A-Levels - Psychology
Wirral Met College
Birkenhead, Wirral 2003.09 - 2005.07
GCSEs - German
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 1996.09 - 2002.07
GCSEs - English Language
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 1996.09 - 2002.07
GCSEs - English Literature
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 1996.09 - 2002.07
GCSEs - History
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 1996.09 - 2002.07
GCSEs - Maths
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 1996.09 - 2002.07
GCSEs - Business Studies
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 1996.09 - 2002.07
GCSEs - Biology
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 1996.09 - 2002.07
GCSEs - Physics
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 1996.09 - 2002.07
GCSEs - Chemistry
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 1996.09 - 2002.07
GCSEs - IT
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 1996.09 - 2002.07
Skills
- Decision making capacity
- Client relations
- Resilience under pressure
- Communication proficiency
- Customer Service
- Relationship Management
- Project Management
- Microsoft Office Suite
- Risk Management
- Relationship-building
- Time management efficiency
- Agile project management
Affiliations
- In my spare time I live to travel and spend time walking my dog Dave.
Timeline
Project manager
Legal Marketing Services
2007.08 - 2026.01
Customer service advisor
MBNA
2007.04 - 2007.08
Assistant store supervisor
Cooperative Group
2005.07 - 2007.03
A-Levels - English Language
Wirral Met College
2003.09 - 2005.07
A-Levels - English Literature
Wirral Met College
2003.09 - 2005.07
A-Levels - Psychology
Wirral Met College
2003.09 - 2005.07
A-Levels - History
Wirral Met College
2003.08 - 2005.07
GCSEs - German
Ellesmere Port Catholic High School
1996.09 - 2002.07
GCSEs - English Language
Ellesmere Port Catholic High School
1996.09 - 2002.07
GCSEs - English Literature
Ellesmere Port Catholic High School
1996.09 - 2002.07
GCSEs - History
Ellesmere Port Catholic High School
1996.09 - 2002.07
GCSEs - Maths
Ellesmere Port Catholic High School
1996.09 - 2002.07
GCSEs - Business Studies
Ellesmere Port Catholic High School
1996.09 - 2002.07
GCSEs - Biology
Ellesmere Port Catholic High School
1996.09 - 2002.07
GCSEs - Physics
Ellesmere Port Catholic High School
1996.09 - 2002.07
GCSEs - Chemistry
Ellesmere Port Catholic High School
1996.09 - 2002.07
GCSEs - IT
Ellesmere Port Catholic High School
1996.09 - 2002.07