Sarah Daw

Since 2002 I have worked in all departments at Harken UK. With this skill set I now work along side the accounts team, sales, customer services and purchasing. Using my 23 years of experience to place customer orders, give account information then placing and purchasing the goods from our supplies.

• Prepared monthly reports, account reconciliations and financial statements.
• Facilitated communication between finance team and clients, fostering positive relationships.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Ensured accurate record keeping to minimise financial risks.
• Compiled records for audits to facilitate smooth and complete reviews.
• Navigated various accounting systems and followed different accounting techniques to meet company standards.
• Identified discrepancies for swift resolution.
• Established delivery schedules to keep stores fully stocked.
• Processed purchase orders to ensure timely delivery of goods.
• Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
• Provided training sessions to junior staff members, improved team knowledge base.
• Assisted in maintaining positive and efficient customer service environment.
• Took appropriate action to remedy customer dissatisfaction and boost loyalty.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Guaranteed timely dispatch of orders, catering to customer requirements and delivery specifications.

• Reconciled cash and credit card transactions to maintain accurate records.
• Built loyal customer base by creating welcoming environment with top quality service.
• Monitored restaurant performance to identify and implement improvement initiatives.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Kept appropriate stock levels to match expected demand.
• Supported team by demonstrating respect and willingness to help.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Sorted and organised different types of information by document type, personnel or location.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
• Assisted colleagues by coordinating activities and answering questions.
• Responded to telephone enquiries from clients, vendors and members of public.
• Handled confidential documents ensuring they remained secure contributing to data protection compliance.
• Updated office databases and records with accurate, current information.
• Verified correct data input with thorough quality control checks.